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Added 15 mins ago
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Added 59 mins ago
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S M Software Solutions Inc
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Eastlink

Implementation Specialist

Halifax, NS, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Sep 29, 2026

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Applications open in a new tab.

Original job description

Work Location: 6080 Young Street, Halifax, NS (On-site, 5 days per week)

Department: Engineering

Reports To: Manager, Business Implementation

Employment Status: Full time, 40 hours per week

Our Business Implementation team is looking for an organized and customer-focused Implementation Specialist to help bring our business solutions to life. Reporting to the Manager, Business Implementation, you’ll coordinate the implementation of customer-specific Voice, Data and Video solutions, from planning through to completion. Working with teams across Eastlink, as well as customers or external partners, you’ll help ensure projects are delivered on time, within budget and in line with the approved design.

This is a great opportunity for someone who enjoys coordinating moving pieces, building relationships, solving problems and seeing a project through to successful delivery.

What You'll Be Doing

Manage Customer Implementation

Manage multiple customer implementation projects simultaneously, keeping timelines, budgets and quality objectives on track.
Coordinate implementation activities and key milestones from planning through to completion.
Work closely with Customer Solutions Engineering to ensure solutions are implemented according to the approved engineering design.
Monitor project budgets and ensure spending remains aligned with forecasts.

Coordinate Across Teams

Partner with cross-functional teams to coordinate the efficient delivery of customer solutions.
Work with Procurement and suppliers to ensure required equipment and materials are available when needed.
Identify risks, roadblocks and potential delays, working with the appropriate teams to resolve issues and keep projects moving forward.

Keep Customers and Teams Connected

Serve as a key point of contact throughout the implementation, providing customers and key partners with clear and timely updates.
Proactively respond to questions or concerns and bring the right people together to address issues.
Prepare project status updates outlining progress, risks, key milestones and upcoming activities.
Maintain accurate project records and tracking tools, including progress updates and anticipated completion dates.

What We're Looking For

Post-secondary education in a related field; an engineering degree is considered an asset.
Strong organizational and time management skills, with the ability to effectively manage multiple projects and competing priorities.
Strong verbal and written communication skills and the ability to build effective working relationships with customers, colleagues and external partners.
A customer-focused mindset with a commitment to delivering a positive experience.
A proactive approach to problem-solving, with the ability to take initiative and adapt as priorities change.
Telecommunications knowledge or experience is preferred, particularly with Internet, Data, Voice and Cable TV services.
Knowledge of network infrastructure and design, including structured cabling, fibre optic and hybrid fibre-coaxial (HFC) systems, is considered an asset.
Proficiency with Microsoft Office applications.
A valid driver’s license, with the ability to travel locally and regionally, as required.

About Eastlink

Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen.

Why Work with Us

We could say we’re not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we’re a tight-knit team all working toward common goals. We’re big enough to do meaningful work, but small enough that you can actually make your mark. You won’t get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We’re always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run.

We’re committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process. Need an accommodation during the hiring process? We encourage you to reach out and let us know how we can support your participation.

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More about this job

Responsibilities

Coordinate multiple customer-specific Voice, Data, and Video implementation projects from planning through completion, ensuring delivery aligns with approved designs, timelines, budgets, and quality objectives. Coordinate internal teams, customers, suppliers, and partners; manage risks and project records; and provide timely status updates.

Requirements

Post-secondary education in a related field is required, with an engineering degree considered an asset; telecommunications experience and knowledge of network infrastructure are preferred or considered assets. Candidates should have strong organizational, communication, customer service, and problem-solving skills, proficiency with Microsoft Office, and a valid driver’s license with the ability to travel locally and regionally.

Skills

Project Coordination
Project Management
Time Management
Budget Monitoring
Customer Communication
Cross-Functional Collaboration
Risk Management
Problem-Solving
Relationship Building
Telecommunications
Network Infrastructure
Network Design
Microsoft Office
Supplier Coordination
Project Reporting
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Implementation
Voice Services
Data Services
Video Services
Telecommunications
Internet Services
Cable TV
Network Infrastructure
Network Design
Structured Cabling
Fibre Optic
Hybrid Fibre-Coaxial
Project Planning
Project Milestones
Project Budgets
Quality Objectives
Engineering Design
Procurement
Supplier Coordination
Risk Management
Project Status Updates
Project Tracking Tools
Microsoft Office
Customer Solutions Engineering

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