Field Service Representative (Technologist / Technician)

Eaton’s Electrical sector is currently seeking a Field Service Representative to join our team. This position will be located out of our Dartmouth, NS service facility and will require frequent travel to customer sites in the area. In addition to offering benefits on day one of employement, you will also receive a company vehicle, company cell phone & laptop, tools, uniform/boot allowance and paid overtime compensation.

The expected annual salary range for this role is $82000 - $102000 a year. 

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

You are also eligible for overtime compensation. 

What you’ll do:

The Field Service Technician provides field-based technical support and service for low-, medium-, and high-voltage electrical power systems and equipment. This role performs acceptance testing, commissioning, troubleshooting, maintenance, repair, and equipment modifications while helping customers identify and implement effective technical solutions.

Working closely with customers, lead technicians, and engineers, the Field Service Technician completes assigned projects, performs testing and calibration using specialized diagnostic equipment, and ensures equipment is maintained in accordance with applicable safety and technical standards.

In this function you will:

• Provide field service and technical support to customers during the installation, testing, commissioning, startup, maintenance, repair, and modification of electrical power distribution equipment and systems.
• Perform acceptance testing, troubleshooting, diagnostics, and calibration on low-, medium-, and high-voltage electrical equipment using appropriate test equipment.
• Manage assigned field service projects, coordinating activities and priorities to ensure work is completed safely, accurately, and on schedule.
• Diagnose equipment and system issues and recommend practical technical solutions that address customer needs.
• Perform complex technical assignments that may involve equipment testing, product evaluation, process studies, troubleshooting, or technical investigations.
• Provide technical guidance and mentorship to less-experienced technicians.
• Deliver technical training to customers and team members, as required.
• Maintain accurate service documentation and ensure equipment and work practices comply with applicable standards and requirements.
• Perform all responsibilities in accordance with Eaton’s values and established safety and environmental standards.
• Build strong customer relationships by providing responsive, professional, and high-quality technical service.

Qualifications:

Basic (required) Qualifications:

• Diploma or Degree in Electrical field from an accredited institution/ or Red Seal (309A) Interprovincial Journeyman Electrician Certification/ Ticket
• Minimum of three (3) years of experience evaluating and servicing electrical distribution or control systems
• Ability and willingness to travel to customer sites as required
• Valid and unrestricted driver’s license is required
• Ability to travel to United States for training on safety and Eaton products is required
• Legally authorized to work in Canada without company sponsorship now and in the future
• No relocation assistance is provided for this position

Preferred Qualifications:

• Experience in protective relays and protection systems
• Experience in performing power quality measurements, troubleshooting, and analysis

• Experience with low-, medium-, and/or high-voltage electrical distribution equipment

• Previous field service, commissioning, or electrical testing experience in an industrial or commercial environment

What will make you successful:

• Strong knowledge of safe work practices and precautions associated with electrical and electronic equipment.
• Strong analytical, troubleshooting, and complex problem-solving skills.
• Excellent verbal and written communication skills, with the ability to explain technical issues and solutions clearly to customers.
• Strong time-management, prioritization, and project-management skills.
• Proficiency with Microsoft Office applications and the ability to work effectively with technical documentation and reporting tools.
• Knowledge of electrical, electronic, and mechanical products and their applications.
• Ability to work independently in the field while collaborating effectively with technicians, engineers, customers, and other stakeholders.
• Strong customer-service mindset with the ability to develop trusted relationships and support long-term customer satisfaction.
• Ability to mentor less-experienced technicians and share technical knowledge effectively.

Please be advised that as part of this position, you will be subject to Eaton’s Drug and Alcohol Policy, a copy of which is available for your review. Pursuant to that policy, you may be required to undergo drug and alcohol testing depending on the conditions set out in that policy.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

This posting is for an existing vacancy.

At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI.

Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: http://www.eatoncanada.ca/EatonCA/OurCompany/Accessibility/index.htm

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.