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Added 20 mins ago
EB
Senior Analyst, Operational Risk Management
EQ Bank
Toronto, ON
- Full-time
The Senior Analyst, Operational Risk Management supports the Bank's Operational Risk Management framework by identifying, assessing, monitoring, and reporting non-financial risks. The role…
Added 20 mins ago
E
Senior Agentic AI Engineer
enableIT
Toronto, ON
- Contract
We are seeking a Senior Agentic AI Engineer to design, develop, and deploy production-grade AI applications using Large Language Models (LLMs), Agentic AI frameworks, Retrieval-Augmented…
Added 20 mins ago
AS
Quality Engineer (QE) / SDET – AI Chatbot Validation
Ardent SoftSol Inc.
Brampton, ON
- $38 to $40 CAD / hour
- Contract
We are looking for a seasoned AI first Senior Quality Engineer who is empowered to help the DevOps enablement team deliver highest level quality and is responsible for ensuring the team…
Added 20 mins ago
SJ
Associate Brand Manager
So Jobs
Montreal, QC
- $78,300 to $102,300 CAD / year
- Full-time
Senior Analyst, Brand Revenue Growth Management (RGM) / Associate Manager, Brand Revenue Growth Management (RGM)
Added 20 mins ago
Y
Talent Acquisition and Development Specialist
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
Strategically and creatively source passive candidates for senior and specialized roles using LinkedIn Recruiter, referrals, job postings, cold outreach, and ATS tools
Added 36 mins ago
EB
Senior Analyst, Operational Risk Management
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Senior Analyst, Operational Risk Management supports the Bank's Operational Risk Management framework by identifying, assessing, monitoring, and reporting non-financial risks. The role…
Added 36 mins ago
EB
Senior Analyst, Third Party Risk
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Support regularly scheduled and ad-hoc third party risk reporting and analytics to Support Senior Management reporting.
Added 50 mins ago
EB
Senior Analyst, Third Party Risk
EQ Bank
Toronto, ON
- Full-time
Support regularly scheduled and ad-hoc third party risk reporting and analytics to Support Senior Management reporting.
Added 50 mins ago
FI
Manager, Model Management & Control
FP Inc.
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Prepare governance materials and status reporting for senior management.
Added 50 mins ago
FS
Business Analyst, Pension
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
…initiatives for submission to the Pensions Division and FSRA senior…
Added 50 mins ago
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Sr. Fraud & Identity Management Analytics Consultant
Equifax
Toronto, ON · Montreal, QC · CAN - Ontario - Toronto
- Full-time
We are seeking a highly motivated Senior Fraud & Identity Management Consultant to engage with prospects and existing clients by providing experienced pre- and post-sales consulting on…
Added 50 mins ago
Commercial Manager
Aecon
Gibbons, AB
…strategy on a project. This individual will work closely with the senior operations team on the project to develop and implement a commercial management system that drives performance and…
Added 1 hour ago
Strategic Foresight Analyst
City of Edmonton
AB
Ability to confidently lead, build effective working relationships and facilitate meetings with all levels of Community Partners, including senior management
Added 1 hour ago
PG
Senior Manager Agile Program Management
Publicis Groupe Holdings B.V
Calgary, AB
- Full-time
As a Senior Manager in Agile Program Management, acting as an Agile Project Manager, you will lead the planning, execution, and delivery of agile projects across product teams. You will…
Added 1 hour ago
H
Marketing Director
Haystack
Canada
- $120,000 to $140,000 CAD / year
- Full-time
We're hiring for a senior marketing leader to shape the strategic direction of the marketing function, drive paid acquisition and lifecycle programs, and develop the capabilities of a…
Added 2 hours ago
S
Dietitian, Complex Care - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Assist the Professional Practice Leader and Senior Operations Director in evaluating the Program operation and establishing goals and objectives from a clinical nutrition perspective by…
Added 2 hours ago
B
Senior Java Backend Developer
Blutic
Montreal, QC
- Full-time
Blutic is looking for experienced Senior Java Backend Developer (Java + SQL) with 7 to 15 years of experience to join our high-performing engineering team. The ideal candidate will have…
Added 2 hours ago
O
Senior Solutions Engineer
Orgvue
Remote, Canada
- Full-time
- Remote
We're looking for a Senior Solutions Engineer to join our Partner Solutions team. This is an exciting opportunity to join a fast-growing SaaS business in the HR technology market.
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Translate complex data into clear, actionable recommendations for senior leadership
Added 3 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 3 hours ago
TT
Intermediate Electrical Engineer
Tetra Tech
Thunder Bay, ON
- Full-time
Join Tetra Tech to make a real difference. Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful…
Added 3 hours ago
TT
Senior Piping Designer
Tetra Tech
Vancouver, BC
- Full-time
Tetra Tech is adding a Senior Piping Designer to our Piping Design team based in Vancouver, BC .
Added 3 hours ago
TT
Lead Mechanical Engineer
Tetra Tech
Calgary, AB
- Full-time
Join Tetra Tech to make a real difference. Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful…
Added 3 hours ago
NB
Senior Employee Data & AI Automation Analyst
National Bank of Canada
Montreal, QC
- Full-time
Within the Employee Experience and Performance sector, you will be part of an HR Analytics and Systems team of approximately 30 colleagues, including data engineers, data scientists,…
Added 3 hours ago
NB
Senior Director Wealth Management IT Data/AI & BOR
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Director of Wealth Management IT – Data/AI and BOR at National Bank means acting as a leader, acceleratingtransformation. We are looking for a highly skilledand…

Eaton Corporation

IT Operations US & Canada Business Relationship Manager

Airdrie, AB, Canada
Calgary, AB, Canada
Burlington, ON, Canada

The expected annual salary range for this role is $144000 - $181000 a year. · Full-time

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Job details

Pay: The expected annual salary range for this role is $144000 - $181000 a year.
Job type: Full-time
Experience: Minimum 2 years of experience supporting manufacturing plant or operations IT environments.
Posting language: English
Posted: Oct 27, 2026

Original job description

Eaton’s Electrical sector is currently seeking an IT Operations Business Relationship Manager (US and Canada) to join our PCS (Protection, Control and Solutions) team. This position can either be based at our Burlington, ON or Calgary, AB facility and offers benefits from day one.

The expected annual salary range for this role is $144000 - $181000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

The IT Operations Business Relationship Manager (BRM) serves as the primary IT business partner for Electrical Sector PCS plant leadership across the U.S. and Canada. This role translates business strategy and operational priorities into reliable, digitally enabled solutions that improve plant performance, stability, and efficiency.

The BRM drives operational excellence by applying Lean and Six Sigma principles to business processes, technology adoption, and continuous improvement initiatives. The role ensures technology investments deliver measurable business value while supporting reliable shop-floor operations across the PCS U.S./Canada region.

As a trusted advisor and the day-to-day IT partner for plant managers and operations leaders, the BRM drives plant-level IT execution and alignment between business and technology priorities. The role also owns the integrity of the digital thread across platforms, enabling seamless end-to-end data flow, greater visibility, and data-driven decision-making across the business.

Job Responsibilities:

Serve as the primary point of accountability for IT outcomes supporting PCS U.S. and Canada operations across manufacturing, supply chain, engineering, quality, commercial, and service functions.
Own technology-enabled operational outcomes across PCS plants, ensuring IT investments and solutions improve productivity, quality, reliability, customer experience, and overall business performance.
Drive operational efficiency, stability, and scalability by applying Lean, Six Sigma, and continuous improvement principles to digital workflows and technology-enabled processes. Maintain a strong presence in manufacturing facilities and on the shop floor to develop a deep understanding of operational challenges, business priorities, and opportunities for process improvement and digital enablement.
Maintain the integrity of the digital thread by ensuring alignment and data continuity across design, manufacturing, supply chain, commercial, and service systems, enabling end-to-end visibility, traceability, and data-driven decision-making across the value chain.
Drive plant-level IT execution across ERP, MES, shop-floor technologies, infrastructure, cybersecurity, end-user computing, and operational technology environments to support business objectives and operational continuity.
Proactively identify, triage, escalate, and drive resolution of IT issues affecting plant performance, manufacturing execution, data integrity, customer commitments, or business continuity.
Collaborate with Plant Managers, operations leaders, SIS resources, and finance partners to evaluate technology investments and provide recommendations that support annual profit planning, operational contribution targets, and strategic business objectives.
Develop and defend business cases, including Capital Authorization Requests (CARs), funding requests, budgets, operational contribution (OC) commitments, ROI analyses, and benefits realization plans to secure appropriate investment and resources.
Partner with PCS leadership to identify, qualify, and prioritize business demand based on strategic alignment, operational and digital impact, value realization, and expected business outcomes. Translate regional and plant requirements into prioritized PCS portfolio roadmaps that improve performance, efficiency, and growth.
Collaborate with Capability Leaders, Program Managers, architects, and delivery teams to define scope, engage stakeholders, establish accountability for key milestones, and ensure operational readiness, solution stability, business adoption, and supportability. Ensure delivered capabilities achieve expected business value and return on investment.
Partner with global IT delivery teams to support plant implementations, solution deployments, infrastructure upgrades, operational improvements, and digital transformation initiatives across the PCS footprint.
Partner with Enterprise Architecture and delivery teams to ensure solutions align with enterprise standards, cybersecurity requirements, data governance principles, and long-term technology strategy while addressing business and operational needs.
Identify and eliminate redundant, non-standard, or low-value solutions that increase operational complexity, support costs, or technical debt.
Serve as an active member of the Digital Governance Council (DGC), contributing to governance, portfolio prioritization, investment decisions, execution oversight, and alignment between business strategy and technology initiatives.
Escalate and drive resolution of systemic technology issues affecting operational performance, customer experience, business continuity, or data integrity.

Qualifications:

Basic (required) Qualifications:

Bachelor's degree in Information Technology, Engineering, Business, or related field.
Minimum 10 years of experience in IT, digital, or operational experience, including senior accountability for large‑scale, cross‑business or multi‑region initiatives with measurable business impact.
Minimum 2 years of experience supporting manufacturing plant or operations IT environments.
Hands-on experience with ERP (SAP/Oracle ebiz/Mapics), MES, and manufacturing execution systems in an industrial environment.
Must be legally eligible to work in Canada without company sponsorship now and in the future.
Ability to travel to the United States when required.
No relocation assistance is provided.

Preferred Qualifications:

Master’s degree in Information Technology, Engineering, Business Administration, Operations Management, or a related discipline.
Lean Six Sigma Green Belt or Black Belt certification, with demonstrated application in manufacturing, technology, or business transformation environments.
Experience supporting multi-site manufacturing operations across the U.S. and Canada, preferably within industrial environments.
Demonstrated experience leading digital transformation, Industry 4.0, smart manufacturing, or connected-factory initiatives with measurable business and operational outcomes.
Experience leading ERP, MES, and manufacturing technology implementations, integrations, upgrades, or modernization programs.
Advanced to subject matter expert-level knowledge of enterprise platforms, system architecture, and integrations, with a strong understanding of how system design and data flows impact operational performance, reliability, and scalability.
Advanced knowledge of IT and digital technology trends, with demonstrated ability to apply emerging capabilities to strengthen enterprise operating models, resilience, and growth.

Skills:

Strong stakeholder management and business partnership skills, with the ability to build trusted relationships and influence plant, divisional, and senior leaders across functions and regions.
Strong business and operational acumen, with an understanding of manufacturing environments and the ability to connect technology investments to operational performance and business outcomes.
Demonstrated leadership in operational excellence, applying Lean, Six Sigma, and continuous improvement principles across complex business or functional environments.
Strong leadership presence and influencing skills, with the ability to align senior leaders and cross-functional teams around priorities, investments, and desired outcomes.
Proven ability to lead through complexity, ambiguity, and significant change, driving accountability, adoption, and measurable results.
Bias for action and ownership, with the ability to operate independently, make sound decisions, and deliver results in a fast-paced environment.
Strong financial, commercial and investment acumen, including portfolio prioritization, business case development, vendor management, ROI, and value realization.
Effective communication and executive storytelling skills, using structured, outcome-focused narratives to connect business needs, digital initiatives, investments, and results.
Strong people leadership and coaching capability, with experience developing direct reports, leading leaders, and guiding multiple cross-functional teams.
Enterprise-level perspective, with the ability to influence outcomes across multiple businesses, value streams, plants, or regions.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

This posting is for an existing vacancy.

At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI.

Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: http://www.eatoncanada.ca/EatonCA/OurCompany/Accessibility/index.htm

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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More about this job

Responsibilities

The Business Relationship Manager serves as the primary IT partner for plant leadership, translating business strategy into digitally enabled solutions to improve operational performance. They are responsible for driving IT execution, maintaining the digital thread across manufacturing systems, and ensuring technology investments deliver measurable business value.

Requirements

Candidates must possess a bachelor's degree in IT, Engineering, or Business and at least 10 years of relevant experience, including 2 years in manufacturing IT environments. Proficiency with ERP and MES systems is required, along with the legal right to work in Canada.

Skills

IT Operations
Lean
Six Sigma
ERP
MES
Manufacturing Execution Systems
Digital Transformation
Stakeholder Management
Strategic Planning
Project Management
Cybersecurity
Data Governance
Financial Acumen
Operational Excellence
Change Management

Benefits

Health and Welfare benefits
Retirement benefits
Paid time away from work
Unpaid time away from work

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Business Relationship Manager
Manufacturing
Supply Chain
Engineering
Lean
Six Sigma
ERP
SAP
Oracle
MES
Digital Thread
Cybersecurity
Infrastructure
Operational Technology
ROI
Industry 4.0
Smart Manufacturing
Digital Governance
Enterprise Architecture
Data Integrity
Business Continuity
Project Management
Vendor Management
Portfolio Management
Change Management
Process Improvement
Value Realization
Information Technology

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