Gym Sales & Service Coordinator

We are seeking an organized and proactive Gym Sales & Service Coordinator to manage service operations, coordinate technician schedules, and support gym equipment sales. This role acts as the main point of contact between clients, technicians, suppliers, and the internal team to ensure efficient service delivery and lead management. The ideal candidate is detail-oriented, able to manage multiple priorities, and comfortable communicating with clients, technicians, and suppliers. Strong organizational skills, problem-solving abilities, and experience with scheduling, quoting, and CRM systems are essential to succeed in this role.

Responsibilities

1. Service Coordination

• Monitor incoming service requests (phone, email, web forms) and log them in to the system.
• Schedule technician visits and maintain the service calendar.
• Confirm appointments, provide ETA updates, and coordinate any schedule changes with clients.
• Collect technician notes and photos after visits and prepare service reports.

2. Parts & Repair Support

• Identify parts required from technician reports.
• Verify part numbers and coordinate orders with suppliers.
• Track parts orders and update their status until installation.
• Maintain organized records of commonly used replacement parts.

3. Sales & Lead Management

• Qualify incoming leads for gym equipment sales and service.
• Prepare and send equipment quotes based on client needs.
• Track and follow up on open quotes and potential sales opportunities.

4. Preventive Maintenance Coordination

• Track last service dates and identify equipment due for 6–12-month preventive maintenance.
• Proactively contact clients to schedule maintenance visits and inspections.
• Maintain records of completed maintenance services and update client equipment files.
• Support the development and growth of a client maintenance program to improve equipment reliability and long-term client relationships.

Qualifications

• 2-4 years of prior experience in the fitness industry
• Proficiency in Microsoft Office (Microsoft Word, Excel, PowerPoint, etc.)
• Strong attention to detail and organization
• Ability to manage multiple deadlines
• Excellent written and verbal communication skills
• Problem-solving mindset and ability to handle client requests professionally
• Effective communication and interpersonal skills for collaborating with vendors, customers, and internal teams
• Experience using CRM systems, scheduling platforms, or project management tools (ex: Jobber, DEAR, Monday.com, or similar platforms)

Job Type: Permanent full-time employment

Work Location: In person

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Flexible schedule
• On-site parking
• Paid time off