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ECARPETGALLERY

Gym Sales & Service Coordinator

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 8, 2026
Experience: 2-4 years of prior experience in the fitness industry
Posting language: English
Posted: Nov 8, 2026

Original job description

We are seeking an organized and proactive Gym Sales & Service Coordinator to manage service operations, coordinate technician schedules, and support gym equipment sales. This role acts as the main point of contact between clients, technicians, suppliers, and the internal team to ensure efficient service delivery and lead management. The ideal candidate is detail-oriented, able to manage multiple priorities, and comfortable communicating with clients, technicians, and suppliers. Strong organizational skills, problem-solving abilities, and experience with scheduling, quoting, and CRM systems are essential to succeed in this role.

Responsibilities

Service Coordination

Monitor incoming service requests (phone, email, web forms) and log them in to the system.
Schedule technician visits and maintain the service calendar.
Confirm appointments, provide ETA updates, and coordinate any schedule changes with clients.
Collect technician notes and photos after visits and prepare service reports.

Parts & Repair Support

Identify parts required from technician reports.
Verify part numbers and coordinate orders with suppliers.
Track parts orders and update their status until installation.
Maintain organized records of commonly used replacement parts.

Sales & Lead Management

Qualify incoming leads for gym equipment sales and service.
Prepare and send equipment quotes based on client needs.
Track and follow up on open quotes and potential sales opportunities.

Preventive Maintenance Coordination

Track last service dates and identify equipment due for 6–12-month preventive maintenance.
Proactively contact clients to schedule maintenance visits and inspections.
Maintain records of completed maintenance services and update client equipment files.
Support the development and growth of a client maintenance program to improve equipment reliability and long-term client relationships.

Qualifications

2-4 years of prior experience in the fitness industry
Proficiency in Microsoft Office (Microsoft Word, Excel, PowerPoint, etc.)
Strong attention to detail and organization
Ability to manage multiple deadlines
Excellent written and verbal communication skills
Problem-solving mindset and ability to handle client requests professionally
Effective communication and interpersonal skills for collaborating with vendors, customers, and internal teams
Experience using CRM systems, scheduling platforms, or project management tools (ex: Jobber, DEAR, Monday.com, or similar platforms)

Job Type: Permanent full-time employment

Work Location: In person

Benefits:

Casual dress
Company events
Discounted or free food
Flexible schedule
On-site parking
Paid time off

Apply About employer

More about this job

Responsibilities

Coordinate service requests, technician schedules, parts orders, and client updates, and prepare service reports. Qualify sales leads, prepare and follow up on equipment quotes, and coordinate preventive maintenance visits while maintaining accurate client and equipment records.

Requirements

Candidates should have 2–4 years of fitness industry experience, strong organizational and communication skills, and the ability to manage multiple priorities and deadlines. Proficiency in Microsoft Office and experience with CRM, scheduling, or project management platforms are required.

Skills

Service Coordination
Technician Scheduling
Client Communication
Parts Ordering
Sales Lead Qualification
Quote Preparation
CRM Systems
Microsoft Office
Preventive Maintenance Coordination
Recordkeeping
Organization
Attention To Detail
Problem-Solving
Deadline Management
Supplier Coordination

Benefits

Casual Dress
Company Events
Discounted Or Free Food
Flexible Schedule
On-Site Parking
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Fitness Industry
Gym Equipment
Service Operations
Service Requests
Technician Scheduling
Service Calendar
Service Reports
Parts Identification
Parts Ordering
Supplier Coordination
Sales Leads
Equipment Quotes
Sales Opportunities
Preventive Maintenance
Client Equipment Records
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
CRM Systems
Jobber
DEAR
Monday.com
Scheduling Platforms
Project Management Tools

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