Counter Sales Associate

Company Overview

ECCO Supply™, a division of The ECCO Group™, has been a trusted provider of high-quality HVAC prefabricated sheet metal products since 1960. Our culture emphasizes leadership development, continuous improvement, and a people-oriented environment dedicated to attracting and retaining talented professionals.

Position Summary

The Counter Sales Associate is a hands-on role, responsible for serving customers, processing orders, and supporting warehouse operations. As a key member of our team, you will provide exceptional customer service while ensuring inventory is received, organized, and shipped accurately. This position offers a unique opportunity to develop both sales and operational skills in a fast-paced, team-oriented environment.

Key Responsibilities

• Assist customers at sales counter, by phone, and via email while providing high level of customer service and problem solving; as well as submitting orders and providing quotes
• Contact customers when back orders are available while making sure to update time and date of call on invoice
• Educate customers on features and benefits of products in order to improve related sales and customer satisfaction
• Increase sales and average order size by means of cross-selling, upselling, add-on sales and offering promotional sale items
• Input all invoices into the system with detailed descriptions and quantities properly specified
• Keep proper track of invoices and do daily check-ups to avoid any shipping errors
• Maintain an up-to-date sales data base with pricing, specifications, etc.
• Handle inquiries from other sales-branches professionally, courteously, and as efficiently as possible
• Provide support to Outside Sales Team on customer service tasks when they are out of office
• Assist with quotes/pricing of jobs when required by the Branch Manager/ Wholesale Manager
  
  

Qualifications

• Post – Secondary Education – an asset
• Previous Order Desk and/or Sales experience – an asset
• Previous experience in HVAC, manufacturing or related industry – an asset
• Desire to be a long-term employee and contribute to the company’s overall success
• Strong computer skills, with the ability to multi-task data-entry and order processing efficiently
• Ability to adapt/response to different types of personalities
• Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently
• Must be willing to attend educational courses to supplement their existing professional experience for a period of time deemed suitable by management
  
  

Why Join ECCO

For more than 60 years, ECCO has been committed to excellence in manufacturing, distribution, and customer service. We invest in our people through training, development, and long‑term career pathways. Our organization promotes teamwork, professionalism, and integrity, creating an environment where employees can succeed and take pride in their work. ECCO offers competitive compensation, strong leadership, and the opportunity to be part of a respected industry organization.

Learn more about ECCO at Welcome to the Ecco Group

We offer comprehensive and competitive benefits package designed to support our employees’ well-being, growth, and long-term success

Due to the volume of applications received, only candidates whose qualifications closely match the requirements of this role will be contacted

Beware of Recruitment Scams

Fraudulent individuals may attempt to impersonate ECCO or post unauthorized job ads. ECCO does not conduct interviews through unsecured platforms, does not ask for financial information, and does not require any form of payment from applicants. To ensure you are engaging with our legitimate hiring team, apply only through ECCO’s official channels.

Non‑Discrimination Statement

ECCO is committed to building a diverse workforce and an inclusive culture. We welcome applicants from all backgrounds and ensure equal opportunity in all aspects of employment. Discrimination or harassment of any kind is not tolerated, and all employment decisions are made based on merit, qualifications, and organizational needs.

Privacy Disclaimer

Personal information collected during the hiring process is used only for recruitment purposes and is kept confidential. ECCO does not share applicant information with third parties except where required by law.

• All offers of employment are contingent upon the successful completion of a background check **