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Added 18 mins ago
BB
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Sales Manager
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Added 2 hours ago
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Added 3 hours ago
S
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Added 3 hours ago
PT
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Added 3 hours ago
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ECCO Supply™

Counter Sales Associate

AB, Canada
Edmonton, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description

Company Overview

ECCO Supply™, a division of The ECCO Group™, has been a trusted provider of high-quality HVAC prefabricated sheet metal products since 1960. Our culture emphasizes leadership development, continuous improvement, and a people-oriented environment dedicated to attracting and retaining talented professionals.

Position Summary

The Counter Sales Associate is a hands-on role, responsible for serving customers, processing orders, and supporting warehouse operations. As a key member of the team you will provide exceptional customer service while ensuring inventory is received, organized, and shipped accurately. This position offers a unique opportunity to develop both sales and operational skills in a fast-paced, team-oriented environment.

Key Responsibilities

General Duties:

Make a personal commitment to consistently provide superior customer service to ECCO’s customers so they will want to do repeat business with ECCO Supply
Maintain good working relationship with all co-workers and ECCO employees
Read and comply with ECCO’s Health and Safety Policies and Procedures
Read and comply with ECCO’s Human Resources Policies and Procedures
Assist in the success of ECCO’s Safety Program with suggestions and by setting a good example, also by ensuring that safety is at the forefront of your actions while at work
Deliver exceptional customer service by assisting customers in person, by phone, and email, providing product information, quotes, order entry, and resolving inquiries professionally.
Accurately process customer orders from order entry through fulfillment, ensuring invoices, quotes, shipping paperwork, and customer records are completed correctly.
Pick, pack, ship, receive, and organize inventory to ensure customer orders are handled accurately and on time.
Load, unload, move, and store materials safely using appropriate material handling equipment, including forklifts, while maintaining compliance with company safety policies and procedures.
Maintain inventory accuracy through proper stock replenishment, cycle counts, annual inventory counts, and ensuring products are stored in the correct locations.
Support branch sales growth by identifying customer needs, recommending products, promoting special offers, and collaborating with inside and outside sales teams.
Keep the warehouse, yard, counter area, and customer-facing spaces clean, organized, safe, and professional at all times.
Work collaboratively with branch team members to support day-to-day operations and contribute to the overall success of the branch and customer experience.
Due to the dynamic nature of this Company, the duties and responsibilities may reasonably change from time to time.

Qualifications

Previous customer service, counter sales, warehouse, or order desk experience preferred.
Forklift experience or willingness to become certified.
Comfortable lifting up to 50 lbs. and performing physical warehouse duties.
Strong communication, organization, and computer skills.
Ability to work independently and as part of a team.
Positive attitude with a commitment to customer service and safety.
Experience in HVAC, construction, industrial distribution, or related industries is an asset.

hy Join ECCO

For more than 60 years, ECCO has been committed to excellence in manufacturing, distribution, and customer service. We invest in our people through training, development, and long-term career pathways. Our organization promotes teamwork, professionalism, and integrity, creating an environment where employees can succeed and take pride in their work. ECCO offers competitive compensation, strong leadership, and the opportunity to be part of a respected industry organization.

Beware of Recruitment Scams

Fraudulent individuals may attempt to impersonate ECCO or post unauthorized job ads. ECCO does not conduct interviews through unsecured platforms, does not ask for financial information, and does not require any form of payment from applicants. To ensure you are engaged with our legitimate hiring team, apply only through ECCO’s official channels.

Non-Discrimination Statement

ECCO is committed to building a diverse workforce and an inclusive culture. We welcome applicants from all backgrounds and ensure equal opportunity in all aspects of employment. Discrimination or harassment of any kind is not tolerated, and all employment decisions are made based on merit, qualifications, and organizational needs.

Privacy Disclaimer

Personal information collected during the hiring process is used only for recruitment purposes and is kept confidential. ECCO does not share applicant information with third parties except where required by law.

Accommodation Statement

ECCO is committed to providing accommodation throughout the recruitment and selection process. If you require accommodation at any stage of the hiring process, please notify Human Resources and we will work with you to meet your needs.

Applicants must be legally authorized to work in Canada and provide proof of eligibility upon hire.

Background checks will be conducted where appropriate and may include criminal record, employment, education, credential, and reference verification, as permitted by applicable law **

The position will remain open until filled. The ECCO Group reserves the right to close the posting at any time.

Apply About employer

More about this job

Responsibilities

Assist customers in person, by phone, and by email with product information, quotes, order entry, and inquiries, while supporting branch sales growth. Process orders and handle inventory tasks including picking, packing, shipping, receiving, stock replenishment, and counts, while maintaining safe and organized work areas.

Requirements

Previous customer service, counter sales, warehouse, or order desk experience is preferred, as is experience in HVAC, construction, industrial distribution, or a related industry. Candidates should have strong communication, organization, and computer skills, be able to lift up to 50 pounds, and have forklift experience or be willing to become certified.

Skills

Customer Service
Counter Sales
Order Processing
Inventory Management
Warehouse Operations
Forklift Operation
Material Handling
Communication
Organization
Computer Skills
Teamwork
Product Recommendations
Shipping and Receiving
Safety Compliance
Physical Stamina

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Wholesale
Counter Sales
Customer Service
Order Entry
Quotes
Invoicing
Shipping Paperwork
Warehouse Operations
Inventory Management
Stock Replenishment
Cycle Counts
Annual Inventory Counts
Picking and Packing
Shipping and Receiving
Forklift
Material Handling Equipment
Product Recommendations
Sales Growth
Health and Safety Policies
Customer Records
Industrial Distribution
Construction
Sheet Metal Products

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