Counter Sales Associate

Company Summary

For 60 years, The ECCO Group™ has enjoyed continual growth, and our manufacturing division leads the market for sheet metal HVAC products in Western Canada. Our ECCO Supply™ division is a full-service wholesale distributor of Heating, Ventilation and Air Conditioning (HVAC) supplies and equipment. With sales branches located in centers throughout Western and Central Canada, we are expanding our team with individuals eager improve customer experience and drive significant market growth.

Position Summary

The Counter Sales Associate is a hands-on role, responsible for serving customers, processing orders, and supporting warehouse operations. As a key member of the team you will provide exceptional customer service while ensuring inventory is received, organized, and shipped accurately. This position offers a unique opportunity to develop both sales and operational skills in a fast-paced, team-oriented environment.

Key Responsibilities

• Assist customers at sales counter, by phone, and via email while providing high level of customer service and problem solving; as well as submitting orders and providing quotes
• Contact customers when back orders are available while making sure to update time and date of call on invoice
• Educate customers on features and benefits of products in order to improve related sales and customer satisfaction
• Increase sales and average order size by means of cross-selling, upselling, add-on sales and offering promotional sale items
• Input all invoices into the system with detailed descriptions and quantities properly specified
• Keep proper track of invoices and do daily check-ups to avoid any shipping errors
• Maintain an up-to-date sales data base with pricing, specifications, etc.
• Handle inquiries from other sales-branches professionally, courteously, and as efficiently as possible
• Forward sales lead to Outside Sales Representatives for follow-up
• Provide support to Outside Sales Team on customer service tasks when they are out of office
• Assist with quotes/pricing of jobs when required by the Branch Manager/ Wholesale Manager
• Participate in yearly inventory count
• Maintain counter sales area and racking in a clean and organized fashion
• Attend various meetings and organizations that will assist in your personal growth and enhance the image of ECCO Supply.
• Participate in a vendor/industry training a year (lunch and learns, vendor training classes, online training, etc.)
  
  

Qualifications

• Post – Secondary Education – an asset
• Previous Order Desk and/or Sales experience – an asset
• Previous experience in HVAC, manufacturing or related industry – an asset
• Strong computer skills, with the ability to multi-task data-entry and order processing efficiently
• Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently
  
  

Why Join ECCO

For more than 60 years, ECCO has been committed to excellence in manufacturing, distribution, and customer service. We invest in our people through training, development, and long-term career pathways. Our organization promotes teamwork, professionalism, and integrity, creating an environment where employees can succeed and take pride in their work. ECCO offers competitive compensation, strong leadership, and the opportunity to be part of a respected industry organization.

Beware of Recruitment Scams

Fraudulent individuals may attempt to impersonate ECCO or post unauthorized job ads. ECCO does not conduct interviews through unsecured platforms, does not ask for financial information, and does not require any form of payment from applicants. To ensure you are engaged with our legitimate hiring team, apply only through ECCO’s official channels.

Non-Discrimination Statement

ECCO is committed to building a diverse workforce and an inclusive culture. We welcome applicants from all backgrounds and ensure equal opportunity in all aspects of employment. Discrimination or harassment of any kind is not tolerated, and all employment decisions are made based on merit, qualifications, and organizational needs.

Privacy Disclaimer

Personal information collected during the hiring process is used only for recruitment purposes and is kept confidential. ECCO does not share applicant information with third parties except where required by law.

Accommodation Statement

ECCO is committed to providing accommodation throughout the recruitment and selection process. If you require accommodation at any stage of the hiring process, please notify Human Resources and we will work with you to meet your needs.

Applicants must be legally authorized to work in Canada and provide proof of eligibility upon hire.

• Background checks will be conducted where appropriate and may include criminal record, employment, education, credential, and reference verification, as permitted by applicable law **
  
  

The position will remain open until filled. The ECCO Group reserves the right to close the posting at any time.