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ECCO Supply™

Counter Sales Associate

Prince George, BC, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

About The Company

The ECCO Group™ has been a trusted provider of high-quality HVAC prefabricated sheet metal products since 1960. Our culture emphasizes leadership development, continuous improvement, and a people-oriented environment dedicated to attracting and retaining talented professionals.

Position Summary

The Counter Sales Associate is a hands-on role, responsible for serving customers, processing orders, and supporting warehouse operations. As a key member of the team you will provide exceptional customer service while ensuring inventory is received, organized, and shipped accurately. This position offers a unique opportunity to develop both sales and operational skills in a fast-paced, team-oriented environment.

Key Responsibilities

General Duties:

Assist customers at sales counter, by phone, and via email while providing high level of customer service and problem solving; as well as submitting orders and providing quotes
Contact customers when back orders are available while making sure to update time and date of call on invoice
Educate customers on features and benefits of products in order to improve related sales and customer satisfaction
Increase sales and average order size by means of cross-selling, upselling, add-on sales and offering promotional sale items
Input all invoices into the system with detailed descriptions and quantities properly specified
Keep proper track of invoices and do daily check-ups to avoid any shipping errors
Maintain an up-to-date sales data base with pricing, specifications, etc.
Handle inquiries from other sales-branches professionally, courteously, and as efficiently as possible
Forward sales lead to Outside Sales Representatives for follow-up
Provide support to Outside Sales Team on customer service tasks when they are out of office
Assist with quotes/pricing of jobs when required by the Branch Manager/ Wholesale Manager
Participate in yearly inventory count
Maintain counter sales area and racking in a clean and organized fashion
Attend various meetings and organizations that will assist in your personal growth and enhance the image of ECCO Supply
Participate in a vendor/industry training a year (lunch and learns, vendor training classes, online training, etc.)
Other duties as deemed necessary by Management
Due to the dynamic nature of this Company, the duties and responsibilities may reasonably change from time to time.

Qualifications

Post – Secondary Education – an asset
Previous Order Desk and/or Sales experience – an asset
Previous experience in HVAC, manufacturing or related industry – an asset
Desire to be a long-term employee and contribute to the company’s overall success
Strong computer skills, with the ability to multi-task data-entry and order processing efficiently
Ability to adapt/response to different types of personalities
Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently
Must be willing to attend educational courses to supplement their existing professional experience for a period of time deemed suitable by management

Why Join ECCO

For more than 60 years, ECCO has been committed to excellence in manufacturing, distribution, and customer service. We invest in our people through training, development, and long-term career pathways. Our organization promotes teamwork, professionalism, and integrity, creating an environment where employees can succeed and take pride in their work. ECCO offers competitive compensation, strong leadership, and the opportunity to be part of a respected industry organization.

Beware of Recruitment Scams

Fraudulent individuals may attempt to impersonate ECCO or post unauthorized job ads. ECCO does not conduct interviews through unsecured platforms, does not ask for financial information, and does not require any form of payment from applicants. To ensure you are engaged with our legitimate hiring team, apply only through ECCO’s official channels.

Non-Discrimination Statement

ECCO is committed to building a diverse workforce and an inclusive culture. We welcome applicants from all backgrounds and ensure equal opportunity in all aspects of employment. Discrimination or harassment of any kind is not tolerated, and all employment decisions are made based on merit, qualifications, and organizational needs.

Privacy Disclaimer

Personal information collected during the hiring process is used only for recruitment purposes and is kept confidential. ECCO does not share applicant information with third parties except where required by law.

Accommodation Statement

ECCO is committed to providing accommodation throughout the recruitment and selection process. If you require accommodation at any stage of the hiring process, please notify Human Resources and we will work with you to meet your needs.

Applicants must be legally authorized to work in Canada and provide proof of eligibility upon hire.

Background checks will be conducted where appropriate and may include criminal record, employment, education, credential, and reference verification, as permitted by applicable law **

The position will remain open until filled. The ECCO Group reserves the right to close the posting at any time.

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More about this job

Responsibilities

Serve customers in person, by phone, and by email; process orders and quotes; and promote products through cross-selling and upselling. Maintain accurate invoices and sales data, support warehouse and inventory operations, and assist the outside sales team and branch management.

Requirements

Post-secondary education, order desk or sales experience, and experience in HVAC, manufacturing, or a related industry are assets. Candidates should have strong computer, communication, customer service, and multitasking skills, work effectively independently and as part of a team, and be willing to attend training; applicants must be legally authorized to work in Canada.

Skills

Customer Service
Counter Sales
Order Processing
Data Entry
Quoting and Pricing
Cross-Selling
Upselling
Inventory Management
Invoice Tracking
Shipping Accuracy
Product Knowledge
Communication
Problem Solving
Multitasking
Teamwork
Computer Skills

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Wholesale
Prefabricated Sheet Metal
Counter Sales
Customer Service
Order Processing
Quotes
Pricing
Cross-Selling
Upselling
Add-On Sales
Promotional Sales
Data Entry
Invoice Management
Sales Database
Inventory Management
Warehouse Operations
Shipping
Outside Sales
Product Knowledge
Vendor Training
Problem Solving
Communication
Multitasking
Teamwork

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