Claims Coordinator (ECH-ON)
- Mississauga, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- 1-2 years of experience working in claims
- Posting language
- English
- Posted
Original job description
About Us
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.
Who We Are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Position Details
What You Will Do
Who You Are
We may use AI tools to help us through the recruitment process.
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.
Who We Are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
- Continuous learning through our robust corporate curriculum and education reimbursement program,
- Incredible rewards, travel incentives, and product and service discounts,
- Pay-for-performance and best-in-class recognition programs, and
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Position Details
What You Will Do
- Complete the new claim intake process for all lines of business (personal, commercial, and specialty) through telephone contact with Echelon members
- Verification and entry of full claim details into the appropriate claims operating system to achieve required SLA’s and ensure member satisfaction
- Manage correspondence with adjusters, vendor partners, and other departments within the company to ensure all necessary documents and claim information is accessible
- Manage the Customer Inquiry Queue to respond to customer and broker inquiries and complaints
- Assist with the facilitation of Automobile claims including tow arrangements, appraisal assignments, rental authorizations as well as with confirmation of available coverage and deductible details and confirmed liability assessments
- Ensure notations are entered on all claims and required authorization, assignment, and vendor details are documented
- Monitor the claims inbox for new claims notices submitted after hours by brokers, third party adjusters, lawyers, and other industry service providers
- Track new claims using provided tracking resources, to ensure valuable reporting data is available for all lines of business nationally
- Document claim data accurately to support all data reporting requirements
- Log complaint escalations received via the enquiry queue
- Perform additional administrative duties and assignments as deemed appropriate by management
Who You Are
- Post-secondary education completed in a related field or equivalent experience
- CIP / FCIP designation or working towards completion is preferred
- 1-2 years of experience working in claims
- Prior claims intake and customer service and administrative experience required
- Familiarity with phone queue and call handling procedures
- Client Focused attitude with strong ability to manage relationships
- Organizational awareness and detail oriented with a strong focus on quality
- Excellent communicator (oral and written) with emphasis on strong business writing skills
- Excellent interpersonal, analytical, decision making and problem-solving skills
- Experience with navigating and entering data across claims operating systems
- Multi-tasking with the ability to work in a fast-paced environment and manage changing priorities
- Proficient with MS Office Suite
We may use AI tools to help us through the recruitment process.
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
More about this job
Responsibilities
Process new claims across personal, commercial, and specialty lines by collecting and entering claim details, documenting required information, and tracking claims for reporting. Respond to customer and broker inquiries, coordinate automobile claim services and communications with adjusters and vendors, and handle complaint escalations and other administrative duties.
Requirements
Requires post-secondary education in a related field or equivalent experience, along with 1–2 years of claims experience and prior claims intake, customer service, and administrative experience. Preferred qualifications include a CIP or FCIP designation or progress toward one; candidates should also have strong communication, organizational, analytical, and problem-solving skills, claims-system experience, and proficiency with Microsoft Office.
Skills
- Claims Intake
- Customer Service
- Claims Administration
- Claims Data Entry
- Customer and Broker Inquiry Management
- Telephone Queue Handling
- Claims Operating Systems
- Document Management
- Data Reporting
- Relationship Management
- Written and Oral Communication
- Analytical and Problem-Solving Skills
- Multitasking
- Microsoft Office Suite
Benefits
- Holistic Wellness Program
- Education Reimbursement
- Travel Incentives
- Product and Service Discounts
- Performance-Based Recognition Programs
- Defined Contribution Plan
- Personal Spending Account
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Finance & Accounting
Keywords
- Claims Intake
- Personal Insurance
- Commercial Insurance
- Specialty Insurance
- Claims Administration
- Customer Service
- Broker Relations
- Claims Operating Systems
- Automobile Claims
- Tow Arrangements
- Appraisal Assignments
- Rental Authorizations
- Coverage Verification
- Deductibles
- Liability Assessments
- Claims Documentation
- Claims Tracking
- Data Reporting
- Complaint Escalation
- Telephone Queue
- CIP Designation
- FCIP Designation
- Microsoft Office Suite