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Added 1 min ago
Supply Chain Manager
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Echelon Insurance

Intermediate Claims Adjuster - Physical Damage (ON)

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: Minimum of 3-5 years experience handling casualty claims or related experience
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who We Are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

The Intermediate Claims Adjuster, Physical Damage is responsible for handling of automobile, long haul trucking, motorcycle, and recreational vehicle physical damage claims. The claims are of varying low to moderate complexity and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment. The Intermediate Adjuster – Physical Damage ensures claims are properly investigated, evaluated, and resolved in a timely manner.

What You Will Do

Investigate, evaluate, negotiate personal/commercial lines claims of low to moderate complexity
Manage challenging coverage claims with tact and professionalism
Timely, accurate reserving in line with Corporate protocols and guidelines
Maintain control over expenses through pro-active handling techniques
Direct vendor partners as necessary
Obtain approval from Manager on claims above authority
Manage claims in litigation, participate in mediations, pre-trials and settlement conferences
Perform other tasks and duties as assigned by the Unit Manager

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

Post-secondary education or equivalent experience
CIP or working towards designation
Minimum of 3-5 years experience handling casualty claims or related experience
Strong organizational; decision making and problem solving skillset
Ability to understand insurance contracts in various jurisdictions
Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
Ability to cross-reference information with attention to detail
Strong general computer knowledge required
Excellent communication skills, both written and verbal

Internal applicants are asked to formally express their interest by applying online no later than 10 business days after the position being posted.

We may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

Investigate, evaluate, negotiate, and resolve low- to moderate-complexity physical damage claims involving automobiles, trucking, motorcycles, and recreational vehicles. Maintain accurate reserves and expense control, coordinate vendors, obtain approvals when required, and manage litigated claims through mediations and settlement proceedings.

Requirements

Candidates need post-secondary education or equivalent experience, a CIP designation or progress toward one, and 3–5 years of casualty claims or related experience. They should have strong organizational, decision-making, problem-solving, computer, and communication skills, along with knowledge of insurance contracts, claims settlement, policy wording, fraud investigations, and coverage issues.

Skills

Claims Investigation
Claims Evaluation
Claims Negotiation
Commercial Claims
Coverage Analysis
Claims Reserving
Expense Management
Vendor Management
Litigation Management
Mediation
Decision-Making
Problem-Solving
Fraud Investigation
Written And Verbal Communication

Benefits

Holistic Wellness Program
Continuous Learning
Education Reimbursement
Travel Incentives
Product And Service Discounts
Performance-Based Compensation
Recognition Programs
Defined Contribution Plan
Personal Spending Account

Visa sponsorship

Not detected in the job text

Keywords

Physical Damage Claims
Automobile Claims
Long-Haul Trucking
Motorcycle Claims
Recreational Vehicle Claims
Personal Lines Insurance
Commercial Lines Insurance
Claims Investigation
Claims Evaluation
Claims Negotiation
Claims Settlement
Insurance Coverage
Insurance Contracts
Policy Wording
Claims Reserving
Fraud Investigation
Expense Management
Vendor Partners
Litigation
Mediation
Pre-Trial Conferences
Settlement Conferences
CIP Designation
Claims Handling

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