Call Attendant

Job Posting: Call Attendant

Are you our next Call Attendant? 

This position is for a team member for the East Coast Mobile Medical (ECMM) Booking Team. This position is responsible for booking appointments for Occupational Health and/or Wellness needs. The Call Attendant will interact with many of the front-line staff in the same and other teams including MROAs, Client Care, and Collection Site Services. The position is that of a front-line-facing employee who will be interacting consistently with company representatives, donors, and collectors.

Status: Permanent Full-Time (benefits eligible) 
Vacancy Type: Existing

Shift: Monday to Friday, 8:00 am to 4:30 pm (40 hours per week); on call as needed

Department: Customer Care 

Work style: 100% On-site 

Location: 101 Ilsley Ave, Suite 1 Dartmouth, NS B3B 1S8
Internal posting closing date: Monday, October 5, 2026

Why ECMM is an amazing place for YOU:

• We believe that people do their best work when they feel valued, supported, and inspired. At ECMM, we offer more than just a job – we offer a place to grow, make an impact, and be part of a team that genuinely cares.
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.
• Enjoy a regular weekday shift you can count on.
• Access a health and wellness benefits program that supports you and your loved ones.
• Grow and thrive with a dynamic, successful company through internal mobility opportunities.
• Invest in your future through RRSP match benefits and an employee stock purchase program.  

How YOU will make a difference:

• Booking
  - Handle inbound/outbound calls to coordinate occupational testing.
  - Action web / email booking requests promptly.
  - Handle outbound calls to coordinate occupational and/or wellness testing.
  - Notate and document all call information according to standard operating procedures.
  - Ensure all proper documentation is sent to collection location, including occupational testing documents.
• Trouble Shooting and problem solving
  - Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client.
  - Must be able to identify and escalate priority issues to the correct department using the chain-of-command protocol.
• Provide excellent Customer service and Professionalism
  - Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally
  - Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed.
  - Maintain thorough knowledge of call center processes and adapt to changes required.
  - Maintain excellent communication with internal departments to ensure continuity when releasing information externally.
  - Maintain a low error rate.
  - Reliable attendance and prompt arrival to scheduled shifts.
• Depending on work location / business line, perform in house/onsite Drug & Alcohol Testing and / or participate in on call testing rotation as required
• Other Duties as assigned by the Manager/Supervisor.

What YOU bring to the role:

• High School diploma
• Must be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.
• Bilingualism is an asset.
• Must have access to a reliable vehicle for after hours response requirements.
• Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.
• Excellent organizational, planning, and prioritizing skills.
• Computer/Data Entry knowledge
• Excellent oral and written communication skills including a good command of the English language as well as good spelling ability. 
• Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.
• Must work effectively and professionally under minimal supervision and exercise good judgment.

Working Conditions:

•  In-office work environment 

At ECMM, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly.

ECMM is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the ECMM hiring process.