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Ecolab

Field Service Engineer

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.

The Field Service Engineer supports customers globally and reports to the Manager, Field Service Operations. The Field Service Engineer is responsible for aspects of deployments, maintenance, and support of CoolIT products in the field, ensuring all work meets internal quality expectations and industry standards. Over time, this role offers the opportunity to develop into a Project Engineer position, where the individual will take on expanded, project focused roles and responsibilities, including managing complex projects, designing customized solutions, and collaborating with cross-functional teams to drive customer satisfaction and product innovation.

What’s In It For You

Day 1 Coverage: Employer-paid comprehensive benefits, including dental, prescription drug, vision, paramedical coverage, and a $1,000 annual Flexible Spending Account.
RRSP: 2% employer-sponsored contribution.
Enjoy three weeks of vacation, six flex days, and a one-week paid company-wide holiday shutdown.
$1,000 Annual professional development allowance to support your ongoing learning, skill development, and career growth.
Dress for your day in a casual, professional environment.
Work in a hybrid environment.

What You Will Do

Perform on-site and/or remote support for installations of CoolIT products.
Conduct preventive and corrective maintenance on direct liquid cooling (DLC) systems.
Read and interpret blueprints and technical drawings as required.
Provide technical support to Authorized Service Providers (ASPs) and end-user on-site technicians, including those supporting Tier 3 and Tier 4 data centers.
Develop subject matter expertise in CoolIT’s product portfolio.
Deliver technical training to customers, service technicians, and internal staff, both in-person and remotely.
Follow established service processes to troubleshoot and resolve issues, coordinating with ASPs as required.
Ensure compliance with applicable environmental, health, and safety regulations.
Complete accurate and timely service documentation, including service reports and system testing records.
Coordinate and dispatch field service visits in collaboration with end-users and ASPs.
Support the Project Engineering team by sourcing and securing accurate quotations from Authorized Service Providers.

Position Details

Willing and able to travel internationally up to 50% (subject to business needs and travel restrictions).

Minimum Qualifications

Bachelor’s degree in Engineering or a related technical discipline, recently completed or expected with foundational exposure to project workflows through academic projects, internships, or co-op placements.
Educational background or exposure in Mechanical or Electrical Engineering, with an understanding of basic control systems and an interest in learning system integration and high-level programming logic.
Proficient with Microsoft Office (Word, Outlook, Excel) and able to document work according to established processes.
Strong professional communication skills, both verbal and written (English).
Must hold a valid driver’s license and passport and be eligible to pass security checks for customer sites.

Physical Requirements Of Position

Physically capable of performing field-based work, including lifting up to 50lbs with assistance and working in a remote/home office environment when required.

Preferred Qualifications

Strong communication and presentation skills, particularly for training delivery and customer interaction.
Familiarity with software platforms used for Field Service Management (FSM) and related business systems (e.g., NetSuite, SAP).
Foundational knowledge of technical cooling system loops, including awareness of different loop configurations; direct liquid cooling experience is an asset.
Exposure to mission-critical environments (such as data centers, industrial, or infrastructure facilities) is an asset; training will be provided.
Familiarity with piping materials and joining methods (e.g., plastic fusion, grooved or clamped piping systems); hands-on experience is an asset but not required.
Mechanically inclined with hands-on technical ability.
Highly adaptable to shifting priorities in fast-paced environments.
Strong organizational, interpersonal, and customer service skills.
Effective in both independent work and remote/virtual troubleshooting scenarios.
Takes ownership and pride in work; committed to high standards of service and professionalism.

We thank every candidate in advance; however, we will contact only those selected for an interview. Please note: immigration sponsorship is not available for this role.

Successful candidates for this position will be required to undergo background checks, including criminal record checks and education verification.

About Coolit, An Ecolab Company

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally. 

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention. 

As demand for generative AI, high-performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team. 

During pre-screening, we may use an AI tool, supported by human oversight, to efficiently manage tasks such as resume screening and/or interview scheduling. All hiring decisions are made by human reviewers.

Successful candidates will be required to undergo pre-hire background checks as a condition of employment.

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

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More about this job

Responsibilities

Install, maintain, troubleshoot, and support CoolIT direct liquid cooling products at customer sites and remotely, including providing technical assistance and training to customers, service providers, and internal staff. Coordinate field visits, document service work, ensure safety and quality compliance, and support Project Engineering with service-provider quotations.

Requirements

A recently completed or expected bachelor’s degree in engineering or a related technical discipline is required, with foundational exposure to project workflows and knowledge of mechanical or electrical engineering concepts. Candidates need strong communication and documentation skills, Microsoft Office proficiency, a valid driver’s license and passport, eligibility for customer-site security checks, and the ability to travel internationally up to 50%.

Skills

Field Service
Direct Liquid Cooling Systems
Installation and Maintenance
Troubleshooting
Technical Support
Blueprint and Technical Drawing Interpretation
Customer Training
Project Coordination
Service Documentation
Microsoft Office
Mechanical and Electrical Engineering
Control Systems
System Integration
Customer Communication
Health and Safety Compliance
Piping Systems

Benefits

Employer-Paid Health Benefits
Dental Coverage
Prescription Drug Coverage
Vision Coverage
Paramedical Coverage
Flexible Spending Account
Three Weeks of Vacation
Six Flex Days
Paid Company-Wide Holiday Shutdown
Professional Development Allowance
Hybrid Work Environment

Visa sponsorship

Not detected in the job text

Keywords

Direct Liquid Cooling
Data Centers
Supercomputers
High-Performance Computing
Field Service Management
NetSuite
SAP
Microsoft Office
Mechanical Engineering
Electrical Engineering
Control Systems
System Integration
Technical Drawings
Preventive Maintenance
Corrective Maintenance
Troubleshooting
Authorized Service Providers
Tier 3 Data Centers
Tier 4 Data Centers
Project Engineering
Service Documentation
Environmental Health and Safety
Technical Training
Cooling System Loops
Plastic Fusion
Grooved Piping
Clamped Piping
Customer Support
International Travel
Background Checks

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