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Ecom Logistics

Sales Manager

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$60,000-$75,000 · Full-time

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Job details

Pay: $60,000-$75,000
Job type: Full-time
Apply by: Mar 31, 2027
Posting language: English
Posted: Oct 2, 2026

Original job description

Available Positions: 3

Location: Toronto, ON | Texas, USA | Pennsylvania, USA - based on assigned region

Reports To: Sr. Director

Employment Type: Full-Time

About Ecom Logistics:

Ecom Logistics is a technology-driven fulfilment and freight solutions provider serving D2C brands and B2B shippers across North America. Our operations span two integrated companies: Ecom Fulfilment Inc. and Ecom Freight Inc., giving clients end-to-end visibility from the warehouse floor to the last mile. We are recruiting three Sales Managers to own regional territories as we expand across Canada and the United States.

Position Overview

Ecom Logistics is seeking a driven, relationship-focused Business Development Manager to grow our fulfilment, warehousing, and freight business within an assigned region.

This is a hunter-focused role for someone who thrives on identifying opportunities, building a qualified pipeline from the ground up, and closing new business. You will target direct-to-consumer (D2C) e-commerce brands and business-to-business (B2B) shippers, owning the full sales cycle from initial outreach through signed agreement and onboarding.

The ideal candidate combines sales ability, operational understanding, and strong interpersonal judgment. You listen carefully, ask thoughtful questions, and communicate solutions clearly to clients with varying levels of logistics expertise. You build credibility through preparation, honesty, and follow-through, setting realistic expectations and making commitments the business can deliver.

Key Responsibilities

Business Development & Pipeline Management

Identify, prospect, qualify, and close new clients across D2C e-commerce and B2B shipping markets within your assigned region.
Build a qualified sales pipeline through consistent outreach, networking, referrals, and targeted account development.
Independently manage the full sales cycle, from first contact and discovery through proposal, negotiation, and signed agreement.
Achieve monthly, quarterly, and annual revenue targets established by the Senior Director.
Develop territory plans with clear account priorities, activity metrics, and measurable 90-day milestones.
Maintain accurate CRM records, opportunity stages, next steps, and revenue forecasts.
Produce realistic forecasts based on evidence, client readiness, and deal probability.

Client Engagement & Solution Selling

Conduct discovery calls and consultations to understand each prospect’s fulfilment, warehousing, freight, and service requirements.
Listen attentively, ask clarifying questions, and confirm your understanding before recommending a solution.
Present tailored Ecom Fulfilment and Ecom Freight solutions that address client needs and clearly demonstrate value.
Explain processes, pricing, implementation requirements, and service expectations in language appropriate to the client’s level of expertise.
Recognize changes in client tone, engagement, or priorities and adjust your approach thoughtfully.
Develop accurate proposals and communicate service capabilities and limitations honestly.
Validate capacity, pricing, implementation requirements, and service commitments with operations before finalizing agreements.
Coordinate a thorough onboarding handoff to operations and account management.
Maintain an active client relationship during the first 90 days to support a successful transition and establish a foundation for long-term partnership.

Market Intelligence & Collaboration

Monitor competitor activity, pricing trends, and market developments to identify opportunities and inform sales strategy.
Provide monthly pipeline and forecast updates to leadership, highlighting progress, risks, and support required.
Attend industry events, trade shows, and networking opportunities to build brand awareness and generate qualified leads.
Work closely with operations and dispatch to ensure sales commitments are achievable and operationally sound.
Share client feedback with warehouse management system (WMS) and IT teams to support product and service improvements.

Qualifications

Required

At least three years of B2B sales experience, particularly in service-based businesses, or account management experience that includes prospecting, revenue growth, and closing new business.
Two to three years of hands-on experience within a fulfilment, warehouse, or freight operation.
A proven track record of winning new business and achieving revenue targets, supported by performance results or references.
Experience independently managing the full sales cycle, from prospecting through signed contract.
Proficiency with Salesforce, HubSpot, or a comparable CRM, with disciplined pipeline management and forecasting practices.
Strong numerical skills, including the ability to interpret pricing, revenue opportunities, and sales forecasts accurately.
Strong listening, presentation, negotiation, and relationship-building skills.
Ability to work independently, prioritize opportunities, and remain accountable for results.
Eligibility to work in Canada for the Toronto position or the United States for the Texas and Pennsylvania positions.

Preferred Assets

An understanding of the third-party logistics (3PL) industry and the needs of e-commerce brands and B2B shippers.
Experience selling fulfilment, warehousing-as-a-service, freight brokerage, or other logistics solutions.
An established network of contacts within D2C e-commerce, retail logistics, or B2B shipping.
A degree in Business, Marketing, Supply Chain, or a related field.
Familiarity with WMS, transportation management systems (TMS), or enterprise resource planning (ERP) platforms.
Bilingual proficiency in English and French for the Toronto position.
Experience in a startup or high-growth environment, including building sales processes and territory plans.

Key Attributes & Professional Expectations

Attentive listening: Understand the client’s needs, notice important details, and ask questions that uncover the full picture.
Clear communication: Explain processes and solutions confidently to stakeholders with different backgrounds and levels of expertise.
Honesty and sound judgment: Set realistic expectations, communicate limitations, and avoid overpromising to secure a sale.
Numerical discipline: Maintain credible forecasts and use evidence to assess opportunities, timelines, and revenue potential.
Relationship focus: Nurture long-term partnerships through responsiveness, consistent follow-up, and dependable service.
Interpersonal awareness: Recognize verbal and non-verbal cues, identify concerns, and adapt your communication appropriately.
Persistence and consistency: Maintain steady prospecting and follow-up activity while respecting client timelines and boundaries.
Credibility: Build trust through preparation, operational knowledge, accurate information, and reliable follow-through.
Attention to detail: Ensure proposals, pricing, CRM records, and onboarding handoffs are complete and accurate.
Accountability: Own your pipeline, analyze results, adapt your approach, and escalate challenges early.
Collaboration: Raise concerns constructively, follow company policies, and commit to executing agreed decisions.

Compensation & Benefits

$60,000-$75,000
Commission structure directly tied to performance.
Health, dental, and vision benefits.
Performance reviews at 90 days and annually.

Health & Safety

All team members must follow applicable occupational health and safety requirements in their jurisdiction and comply with company and site safety procedures. When visiting warehouses or fulfilment facilities, employees must wear required personal protective equipment and follow all site safety protocols.

We are committed to providing an inclusive and accessible recruitment process. We welcome applications from all qualified individuals, including persons with disabilities. Accommodations are available upon request at any stage of the recruitment and selection process. Please let us know if you require an accommodation, and we will work with you to meet your needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

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More about this job

Responsibilities

Develop and close new business with D2C e-commerce brands and B2B shippers, managing the full sales cycle, territory pipeline, forecasts, and revenue targets. Consult with prospects to recommend suitable fulfilment, warehousing, and freight solutions, coordinate operationally sound proposals and onboarding, and collaborate with internal teams and leadership.

Requirements

Candidates need at least three years of B2B sales or relevant account management experience, two to three years of hands-on fulfilment, warehouse, or freight operations experience, and a record of winning business and meeting revenue targets. They must be able to manage the full sales cycle, use a CRM and maintain credible forecasts, communicate and negotiate effectively, and be eligible to work in the relevant country.

Skills

B2B Sales
Business Development
Full-Cycle Sales
Prospecting
Pipeline Management
Sales Forecasting
CRM Management
Salesforce
HubSpot
Negotiation
Solution Selling
Territory Planning
Pricing Analysis
Logistics Operations
Communication

Benefits

Health Benefits
Dental Benefits
Vision Benefits
Performance Reviews

Visa sponsorship

Not detected in the job text

Keywords

D2C E-Commerce
B2B Shipping
Third-Party Logistics
Fulfilment
Warehousing
Freight
Freight Brokerage
Business Development
Prospecting
Full Sales Cycle
Pipeline Management
Territory Planning
Revenue Targets
Sales Forecasting
CRM
Salesforce
HubSpot
Solution Selling
Pricing
Negotiation
Client Onboarding
Warehouse Management System
Enterprise Resource Planning
Operations Collaboration
Market Intelligence
Account Management
Trade Shows
Personal Protective Equipment

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