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Added 6 mins ago
Infrastructure Analyst
Elections Ontario
Toronto, ON · North York, ON
Temporary
The Information Technology and Digital Solutions division of Elections Ontario is seeking an experienced IT professional to fill the role of Infrastructure Analyst.
Added 6 mins ago
Manager, Strategic Planning & Process Redesign - 12‑month contract
Indigo
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
We Will Be Data Driven – System Thinking – Entrepreneurial.
Added 6 mins ago
Senior Business Systems Analyst
CGI
Toronto, ON
Full-time
Communicate requirements, issues, and project-related information clearly across business and technology stakeholders.
Added 8 mins ago
Senior Analyst, Investment Compliance
Intact FC
Montreal, QC
Full-time
The Analyst works closely with Portfolio Management, Trading, Risk Management, Investment Operations, Data Management, Legal, and Information Technology. The role provides an opportunity to…
Added 53 mins ago
Enterprise Application Analyst
The Niagara Parks Commission
Niagara Falls, ON
Full-time
The Enterprise Application Analyst is responsible for the administration, support, security, and continuous improvement of Niagara Parks’ enterprise applications and Microsoft SQL Server…
Added 53 mins ago
Retail & ERP Systems Analyst
Pacific Smoke International Inc
Markham, ON
$85,000 to $95,000 CAD / year
Pacific Smoke International (PSI) is seeking a Retail & ERP Systems Analyst to join our Information Technology Services team.
Added 53 mins ago
Junior IT Analyst
Weldco-Beales MFG Alberta Ltd
Langley (District), BC
$60,000 to $75,000 CAD / year
Full-time
The Junior IT Analyst provides front-line technical support and assists with the reliable and secure operation of company technology. This entry-level role is suited to a recent graduate…
Added 1 hour ago
Assoc Business Rating Analyst
Co-operators
Guelph, ON · Mississauga, ON · Montreal, QC · Quebec, QC
Full-time
Additional Information: This/these role(s) is/are currently vacant
Added 1 hour ago
Financial Analyst, Accounting and Systems
Equispheres Inc
Ottawa, ON
Full-time
Equispheres is a Canadian materials science innovator headquartered in Ottawa's advanced technology hub. Privately held and engineering-driven, we develop next-generation metal powders that…
Added 1 hour ago
Workforce Management Intraday Analyst (contract)
Questrade Financial Group
Toronto, ON
…services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and…
Added 1 hour ago
Analyst, Business Systems
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Surrey, BC
Full-time
Are you passionate about improving healthcare through technology, collaboration, and innovation? Fraser Health is seeking a Business Systems Analyst to join the Practice Education, Adoption…
Added 2 hours ago
Client Scam Intervention Specialist
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Toronto, ON · Scarborough, ON
…with clients who may be under the influence of a scammer. The analyst uses empathy, active listening, sound judgment, and persuasive communication to help clients recognize manipulation,…
Added 2 hours ago
Senior CDR Analyst
CarbonRun
Halifax, NS
$65,000 to $85,000 CAD / year
Full-time
Our application system uses artificial intelligence (AI) tools to assist in screening and evaluating candidate information. AI is used to ensure consistency, fairness, and efficiency in the…
Added 2 hours ago
Enterprise Business Analyst
Gildan Activewear Inc
Montreal, QC
Other
The Enterprise Business Analyst is a strategic role within the Technology department responsible for connecting business priorities with technology strategy, capability planning, solution…
Added 2 hours ago
Analyst I, System Management (Permanent)
Toronto District School Board
Toronto, ON
$48.73 to $57.27 CAD / hour
Full-time
The System Services group implements, manages, troubleshoots, and makes recommendation for optimizing, supporting and maintaining all information technology systems and infrastructure…
Added 3 hours ago
Senior Business Analyst
Allshores
Halifax, NS
Full-time
Allshores is seeking a Senior Business Analyst to play a pivotal role as a trusted partner to business leaders, technology teams, and external vendors. In this role, you will help drive…
Added 3 hours ago
Academic Application Specialist
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Diploma or Degree in Information Technology, Comp
Added 3 hours ago
Security Analyst II
CI Financial
Toronto, ON
Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…
Added 4 hours ago
Human Resources Information System Analyst
Infotree Global Solutions
Montreal, QC
Contract
As a key member of the HR Analytics & Insights team, the HRIS Analyst serves as a strategic partner to HR stakeholders and IT functions across Americas. This role is responsible for the…
Added 4 hours ago
Systems Analyst III - Health & Welfare Benefits Implementations
LifeWorks
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB · ON · CAN-ON-Home Office
Full-time
…our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and…
Added 4 hours ago
Systems Analyst 2 (Telephony)
Surrey Police Service
Surrey, BC
Full-time
…a variety of communication systems, both wired and wireless technology and cloud-based VoIP, with responsibilities including: system analysis and troubleshooting; assisting in recommending,…
Added 4 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 4 hours ago
Billing Operations and Collections Analyst ( Temp Contract)
Absorb
Remote, Canada
Temporary · Remote
Respond to customer inquiries via automated ticketing system
Added 4 hours ago
ERP Analyst
TIMBER MART
Toronto, ON
Full-time
Under the supervision of the Vice President, ERP Solutions (“VP ERP”), the ERP Analyst is responsible for the analysis of the ERP customer’s business requirements as applicable to the ERP…
Added 4 hours ago
Clinical Business Analyst
TEEMA
Canada
Contract
3+ years of demonstrated experience as a Business Analyst/Clinical Informatics Analyst in health information systems/CIS implementation projects. With direct demonstrated experience working…

EcoOnline

Customer Support Analyst

Toronto, ON, Canada

Pay: $50,000 to $56,000 CAD / year
Job type: Full-time
Experience: 2+ years of experience in a software support or technical customer support role.
Posting language: English
Posted: Sep 8, 2026

Apply About employer

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Original job description

Want to be a part of a company that’s making a difference?

We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

🌍 Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

💡 Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

📈 Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.

We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.

Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.

Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!

About the Role

We’re seeking a proactive and detail-oriented Technical Support Analyst to join our Customer Support & Services team and be at the forefront of our commitment to excellence. In this role, you'll serve as a key liaison between our valued clients and our software products, ensuring a seamless and high-quality support experience.

You will be responsible for investigating and resolving technical issues, logging and tracking client interactions, and delivering timely, transparent, and customer-focused resolutions. Your work will directly contribute to maintaining EcoOnline’s reputation as a trusted industry leader.

Key Responsibilities:

Providing prompt and courteous assistance to customers via various communication channels such as our support system, email, phone and Teams chat.

Triaging incoming support tickets and enquiries, accurately assessing their urgency and severity.

Troubleshooting technical issues and providing solutions or escalating as required.

Documenting customer interactions and resolutions in the support system for future reference.

Following up with customers to ensure their issues have been resolved satisfactorily and providing any necessary additional assistance.

Continuously updating your product knowledge, contributing to knowledge articles, identifying recurring questions and keeping internal documentation current to better assist customers and the wider support team.

What we're looking for:

2+ years of experience in a software support or technical customer support role.

Strong written and verbal communication and customer service skills.

Experience working in a support environment and using support or ticketing systems.

Ability to troubleshoot, triage and escalate technical issues appropriately.

Ability to quickly learn new applications, technologies and internal procedures.

Customer-focused mindset with strong ownership and follow-through.

French Speaker is desirable but not required.

Experience with support platforms such as Salesforce, Jira, ServiceNow or Zendesk.

Our Benefits:

We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.

🌴 Generous Paid Time Off

🍼 Extended Parental Leave

❤️‍🩹 Robust Health Coverage

💡 Accelerated Learning Paths

🧘‍♂️Team Wellness Initiatives

📆 Company-wide Events

🌎 Employee Resource Groups

⭐️ Recognition awards

EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.

This job posting is for an existing vacancy.

While EcoOnline may occasionally partner with professional recruitment agencies, we will never ask or require candidates to pay for CV writing, career coaching, recruitment services or any part of our hiring process.

If you are contacted by someone claiming to represent EcoOnline and are unsure whether the opportunity is legitimate, please exercise caution and verify the communication through our official careers page or by contacting us directly.

At EcoOnline, we may use AI-assisted note-taking technology during interviews to help capture key discussion points accurately and allow interviewers to focus on the conversation. AI is used only as an administrative support tool. All candidate assessments and hiring decisions are made by trained recruiters and hiring managers. We are committed to handling personal information responsibly and in line with applicable privacy regulations.

Apply About employer

More about this job

Responsibilities

The analyst will serve as a liaison between clients and software products to investigate and resolve technical issues. They are responsible for triaging support tickets, documenting interactions, and ensuring timely resolutions for customers.

Requirements

Candidates must have at least 2 years of experience in a software or technical support role. Proficiency in ticketing systems and strong communication skills are required, with French language skills considered a plus.

Skills

Technical Support
Troubleshooting
Customer Service
Ticketing Systems
Salesforce
Jira
ServiceNow
Zendesk
Communication
Triage
Documentation
Software Support
Problem Solving
Technical Analysis

Benefits

Generous Paid Time Off
Extended Parental Leave
Robust Health Coverage
Accelerated Learning Paths
Team Wellness Initiatives
Company-wide Events
Employee Resource Groups
Recognition Awards

Visa sponsorship

Not detected in the job text

Keywords

Technical Support Analyst
Software Support
Customer Support
Salesforce
Jira
ServiceNow
Zendesk
Troubleshooting
Triage
Ticketing Systems
Technical Documentation
SaaS
Client Relations
Hybrid Work
EcoOnline

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