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Added 1 min ago
TC
Production Support Engineer
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Added 1 min ago
A
Construction Project Manager
Altis
Ottawa, ON
- $120,000 to $135,000 CAD / year
- Full-time
Strong knowledge of construction methods, building systems, contract administration, Ontario Building Code requirements, OHSA, accessibility standards, and safety regulations.
Added 1 min ago
QG
Operations Lead
QP Group
Montreal, QC
- $80,000 to $100,000 CAD / year
- Full-time
This is a hands-on business operations role, reporting directly to the CEO, with responsibility for building the systems, processes and documentation needed to support a growing,…
Added 1 min ago
CA
IT Applications Manager
Crédit Agricole CIB
Montreal, QC
- Full-time
…development and support of corporate banking and transverse systems for the users based in the US, Brazil and Canada. The Manager will supervise the BAU activities and projects in Data…
Added 1 min ago
CA
Global Referentials Management Analyst
Crédit Agricole CIB
Montreal, QC
- Contract
Set up and maintain client and counterpart records across trading, back-office, and front-office systems
Added 31 mins ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Rivière-du-Loup, QC
- Full-time
You have experience using various CRM systems (an asset);
Added 31 mins ago
AI
Scale and Transportation Clerk
American Iron & Metal (AIM)
Sherbrooke, QC
- Full-time
Enter and track information in internal systems, ensuring data accuracy;
Added 31 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Added 31 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
1-2 years’ experience in a large volume foodservice operation. Preference will be given to applicants who have previous serving experience. Experience working with POS systems is required
Added 31 mins ago
AI
Inventory Clerk
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Receive materials, verify their accuracy and condition, and enter the required data into our systems;
Added 31 mins ago
AI
Inventory Clerk
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Receiving materials, verifying compliance, and entering data into the appropriate systems;
Added 31 mins ago
AI
Senior Financial Reporting Analyst
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Design, develop, and maintain financial reports within consolidation and reporting systems while identifying opportunities to automate, streamline, and improve consolidation processes,…
Added 31 mins ago
AI
Accounts Payable Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Participate in the design, testing, deployment, and support of new accounts payable systems and functionalities.
Added 31 mins ago
C
Maintenance Supervisor
Corbec
ON · Hannon, ON
- Full-time
Added 31 mins ago
TC
Salesforce Developer
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Experience integrating Salesforce with multiple external systems.
Added 31 mins ago
AI
Logistics Planner
American Iron & Metal (AIM)
Hamilton, ON
- $60,000 to $70,000 CAD / year
- Full-time
Maintain accurate records within dispatch, fleet management, and transportation systems.
Added 31 mins ago
AI
Quality Inspection Coordinator
American Iron & Metal (AIM)
Hamilton, ON
- Full-time
You have proficient in using computer systems and software for data entry and record keeping
Added 1 hour ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
Computer literacy, including experience with Microsoft Office programs, Brightspace (D2L) or other learning management systems, and clinical documentation programs such as CompTracker.
Added 1 hour ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Evaluate change requests and assess downstream impacts to scope, systems, data, and business processes.
Added 1 hour ago
G
Account Executive (AI Native)
Ground
Toronto, ON
- Full-time
You challenge assumptions and improve systems
Added 1 hour ago
F
Application Specialist
Flowstar
Truro, NS
- Full-time
…specialize in pumps, valves, instrumentation, and engineered systems that help improve efficiency, reliability, and operational performance. With strong technical expertise and a commitment…
Added 1 hour ago
C
Work Equipment HDM (Mechanic A)
CN
Kamloops, BC
- Full-time
Prepare inspection, maintenance, and work reports and record required details on prescribed forms or systems
Added 1 hour ago
Agricultural Climate Modelling Intern
Ontario Soil and Crop Improvement Association
Guelph, ON
systems, or a related field. Preference may be given to candidates completing a PhD.
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Day Greenlight Requisition
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- Full-time
Strong personal computing skills and knowledge of Pharmacy systems a definite asset

Closed listing

EDAC Group of Companies

Customer Service Manager

Markham, ON, Canada

Pay: $95,000.00-$105,000.00 per year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Pay: $95,000.00-$105,000.00 per year
Job type: Full-time
Closing date: Mar 26, 2027
Posting language: English
Posted: Sep 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Overview

We are seeking a highly skilled and innovative Customer Experience & Inside Sales Manager to join our dynamic team.

EDAC makes some of the most complex and innovative interconnect products in the world. Recognized as a global leader, EDAC provides design, manufacturing and logistics solutions, delivering superior quality and customer service to global distribution channels and Original Equipment Manufacturers (OEMs) in computing and storage, medical, aerospace, industrial, communications networks, consumer and clean technology sectors.

Education/ Experience Required:

3-5 years experience in customer service leadership required
Proven people-management experience including coaching, performance management, and building high-performing teams
Post secondary education in Business Administration, Marketing or sales, commerce or economics.
Minimum of 3 years ERP experience required

Skills Required:

Strong planning and organizational abilities
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
Good verbal and written communication skills
Strong relationship building skills
Strong organizational skills
Strong process improvement experience
Pleasant and courteous telephone manner
Good negotiation skills

Job Duties:

Champion providing an exceptional customer experience

Champion the voice of the customer throughout the organization, ensuring customer needs, expectations, & feedback are understood and actioned.
Lead the inside sales team in delivering responsive, professional & proactive support that consistently exceeds customer expectations.
Identify process improvement & remove obstacles that negatively impact the customer experience by collaborating with sales, engineering, supply chain & finance.
Establish a culture where every customer interaction reinforces the EDAC Groups reputation of being easy to do business with, supportive & enjoyable to interact with.

Inside Sales Leadership

Lead, coach & develop the inside sales / customer service team.
Lead recruitment, onboarding and training of inside sales team.
Establish clear goals & accountability for individuals and the team collectively.
cIdentify & implement the optimal structure for the team in conjunction with the VP EDAC Americas to maximize growth, efficiency & customer experience.
Promote & exemplify the culture of the business.

Inside Sales Team Operations

Oversee quotation management, order management, design registration management and customer support activities including RMA’s, stock rotations, quality issues, ensuring great execution.
Ensure pricing policies are followed. Escalation point & decision maker for pricing exceptions within guidelines provided, involving BDM’s when warranted, ensure margins expectations are met.
Manage lead routing & follow up activity.
Manage territory assignment to support sales effort and new customer onboarding & assignment.
Act as escalation point for complex customer situations, complex commercial matters, supply chain, quality, engineering challenges within the team. Work closely with other functional areas resolve & improve outcomes.
Develop, maintain & improve SOP’s, training material & documentation to maximize team effectiveness.

Sales Growth

Support revenue growth by maximizing quotation conversion, follow up activity and customer retention.
Analyze customer and sales data to identify trends & opportunities for growth. Take proactive action to realize opportunities with support of BDM team as required.
Partner with sales leadership to influence strategy, execute growth initiatives & assist in customer expansion & development activities.

Business Performance & Continuous Improvement

Establish & monitor KPI’s customer service, inside sales, & customer experience.
Participate in cross functional projects such as an ERP implementation & business process improvement.
Lead continuous improvement initiatives within the department to improve efficiency and customer outcomes.
Be a subject matter expert on the systems and tools used within the department.

Language Requirements

Fluent in written and spoken English
Mandarin speaking is optional

Physical Demands

Normal amount of sitting and standing.
Ability to move around an office environment.
Ability to work at a computer workstation.
Ability to bend, twist, lift, reach.
Ability to lift max. 50lbs occasionally.

Schedule Expectations

Day shift - 8:30am - 4:00pm
Ability to work flexible hours to meet deadlines
In-person onsite work environment

Pay: $95,000.00-$105,000.00 per year

Benefits:

Dental care
Disability insurance
Extended health care
Flexible schedule
Life insurance
On-site parking
Paid time off
Profit sharing
Vision care

Application question(s):

Do you have experience managing a customer service team?
Have you worked in a manufacturing, industrial or distribution environment?
Which CRM or ERP systems have you used?

Experience:

Customer service: 4 years (preferred)
Leadership: 4 years (preferred)

About employer

More about this job

Responsibilities

Lead and develop the inside sales and customer service team, overseeing customer support, quotations, orders, pricing exceptions, and escalations. Improve customer experience and business performance by monitoring KPIs, supporting revenue growth, collaborating across departments, and leading process improvement initiatives.

Requirements

Requires 3–5 years of customer service leadership experience, proven people-management skills, at least 3 years of ERP experience, and post-secondary education in business, marketing, sales, commerce, or economics. Candidates should have strong organizational, communication, relationship-building, negotiation, and process-improvement skills, with Microsoft Office proficiency.

Skills

Customer Service Leadership
Inside Sales Management
Team Coaching and Development
Process Improvement
ERP Systems
Microsoft Office
Quotation Management
Order Management
Pricing and Negotiation
KPI Monitoring
Sales Data Analysis
Relationship Building
Written and Verbal Communication
Recruitment and Onboarding
Continuous Improvement

Benefits

Dental Care
Disability Insurance
Extended Health Care
Flexible Schedule
Life Insurance
On-Site Parking
Paid Time Off
Profit Sharing
Vision Care

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Inside Sales
Customer Service
ERP
Microsoft Office
Quotation Management
Order Management
Design Registration
Stock Rotations
Pricing Policies
Lead Routing
Territory Assignment
Standard Operating Procedures
Key Performance Indicators
Revenue Growth
Customer Retention
Sales Data Analysis
Process Improvement
Continuous Improvement
Manufacturing
Distribution
Original Equipment Manufacturers
Supply Chain
Quality Issues
Onboarding and Training
Performance Management
Mandarin

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