Jobs in Canada

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Added 13 mins ago
Developer, Business Applications - Hybrid working model
SPI Santé Sécurité / SPI Health and Safety
Blainville, QC
…projects while collaborating with the technical team and the IT Business Analyst. Your versatility and knowledge sharing will help support multiple projects simultaneously and ensure…
Added 13 mins ago
F
Senior Data Analyst
Fusemachines
Remote, Canada
- Contract
- Remote
We are seeking a talented and experienced Senior Data Analyst / Analytics Engineer with deep expertise in Tableau, Google BigQuery, Snowflake, and modern data modeling (dbt, Omni, or Looker…
Added 43 mins ago
AC
Analyste D'Affaires
Aston Carter
QC · Saint-Benoît, QC
- $40 to $60 CAD / hour
- Contract
We are seeking an experienced Business Analyst to join a Program Management team. This individual will be responsible for driving and monitoring initiatives focused on improving overall…
Added 43 mins ago
GL
Senior Channel Reporting Analyst (Compensation & Incentives)
goeasy Ltd.
Mississauga, ON
- Full-time
goeasy Ltd. is seeking a Senior Channel Reporting Analyst (Compensation & Incentives) to support our Channel Planning team. Your responsibilities will be to engage Channel leadership in the…
Added 43 mins ago
M
Group Underwriting Analyst
Manulife
Waterloo, ON · Montreal, QC
- Full-time
…large case clients. The Group Benefits Senior Underwriting Analyst will be required to apply underwriting guidelines and practices, financial agreements, special agreements and knowledge of…
Added 1 hour ago
A
Advertising Sales Rep Analyst - Agency Account Manager
Accenture
Mississauga, ON
- Full-time
…and executing personalized strategies that align with their business objectives, ensuring a strong start to the…
Added 1 hour ago
A
Advertising Sales Rep Analyst - Agency Partner Manager
Accenture
Mississauga, ON
- Full-time
…and executing personalized strategies that align with their business objectives, ensuring a strong start to the…
Added 1 hour ago
E
Technical Support Analyst
EDealer
Canada
- Full-time
…Industry. Our mission is simple: To ensure car dealers build great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we…
Added 1 hour ago
T
VP, Quantitative Research - TD Asset Management
TD
Toronto, ON · Montreal, QC
- Full-time
135 000 $/$135,000 - 175 000 $/$175,000 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 1 hour ago
D
Functional Analyst
Desjardins
Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain and upgrade business solutions,…
Added 1 hour ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 1 hour ago
TH
TRANSPORTATION ANALYST
The Home Depot Canada
Vaughan, ON
- Full-time
…your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15%…
Added 1 hour ago
J
Publisher Relationship Manager
JobGet
Remote, Canada
- $65,000 to $75,000 CAD / year
- Full-time
- Remote
Our mission is simple: to help everyday workers thrive by providing accessible, frictionless hiring solutions that deliver real results. Join us as we continue to build the future of work…
Added 1 hour ago
Agile Team Coach, Direct Venture
Wawanesa Insurance
Toronto, ON · Winnipeg, MB · Kitchener, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON
Working Business Language: English. This role is considered a head-office role and will be required to communicate with internal stakeholders across Canada where the primary business…
Added 1 hour ago
S
Senior Compensation Analyst
SGS
Canada
- $82,500 to $110,000 CAD / year
- Full-time
Leads compensation workstreams associated with organizational change, business growth, restructuring, and broader people initiatives, coordinating stakeholders and translating business…
Added 1 hour ago
GT
Senior BI Developer / Data Analyst - DAX and Power Query
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $85 to $100 CAD / hour
- Contract
Ability to translate business reporting requirements into technical reporting solutions.
Added 2 hours ago
A
Advertising Sales Rep Analyst - Direct Partner Manager
Accenture
Mississauga, ON
- Full-time
…and executing personalized strategies that align with their business objectives, ensuring a strong start to the…
Added 2 hours ago
CRM & CDP Solution Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
…Customer Data Platform (CDP). We are looking for a Technical Business Analyst, CRM & CDP to play a key role in translating business needs into effective technology solutions and supporting…
Added 2 hours ago
T
Business Insights Analyst II - AI Accelerator
TD
Toronto, ON · Montreal, QC
- Full-time
The AI Accelerator Analyst builds practical AI solutions and provides trusted advice. The role combines hands-on AI skills, analytical thinking, a focus on user needs and sound risk…
Added 2 hours ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
Reporting to the Director, Corporate Lending & Trade Finance Operations Change, the Operations Analyst III is a senior individual contributor within CLO Business Support (BST), providing…
Added 2 hours ago
T
Associate Investment Advisor
TD
Waterloo, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 2 hours ago
PC
Benefits Consultant
People Corporation
Calgary, AB · AB - PC Calgary
- Full-time
…sales results, finding, and qualifying leads, and bringing new business opportunities to close. The Benefits Consultant is primarily focused on Group…
Added 2 hours ago
PC
Benefits Consultant
People Corporation
Edmonton, AB · AB - Silverberg Edmonton
- Full-time
…sales results, finding, and qualifying leads, and bringing new business opportunities to close. The Benefits Consultant is primarily focused on Group…
Added 2 hours ago
SC
Programmer Analyst
Spicers Canada
Vaughan, ON
- Full-time
Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment…
Added 2 hours ago
B
Senior Business Analyst, Commercial Risk Data
BMO
Toronto, ON · YNG
- Full-time
Elicits requirements and analyzes feasibility to ensure solutions/initiatives achieve the expected business outcomes.

EDealer

Technical Support Analyst

Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1-2 years of experience in customer service, help desk, or technical support
Posting language: English
Posted: Nov 12, 2026

Original job description

EDealer is a website and software supplier for the Automotive Industry. Our mission is simple: To ensure car dealers build great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory.

Every Client Matters. Make an Impact. Love What You Do.

We are looking for a hands-on Technical Support Analyst to own our inbound support queue. You will handle calls and cases from dealership clients and internal staff, diagnose website and inventory platform issues, and escalate clear, reproducible problems to our development team. Before any case is closed, you will QA the fix to make sure it works. You are curious, detail-oriented, confident troubleshooting under pressure, and friendly with clients while you do it.

We offer a competitive salary ($45,000.00 - $60,000.00); a competitive bonus plan; paid time off; participation in our benefits, RRSP, and life insurance programs; continuous learning; an amazing culture; and so much more!

Schedule: Monday-Friday, 11am-7pm or 12pm-8pm EST, and occasional Saturdays

What You Will Do

Respond to and log incoming dealer calls and emails, providing timely support and solutions.
Troubleshoot website and inventory platform questions, escalating to the development team, support manager, or technical team when needed
Guide dealers through how our tools and platform work, sharing best practices that help them optimize their experience.
Document all interactions with dealers in our CRM
Maintain a thorough understanding of EDealer’s evolving systems, products, and features
Verify fixes from our development and design teams by reproducing the original issue, testing the solution, and confirming it works before closing the case.

What You Will Need

Required languages: English
Minimum high school diploma. College diploma or University degree is preferred.
1-2 years of experience in customer service, help desk, or technical support
Excellent verbal and written communication skills
Strong analytical, problem-solving, and troubleshooting skills
Ability to manage priorities, meet deadlines, and remain flexible
Experience with ticketing systems or helpdesk software (preferred)
Working knowledge of WordPress CMS Platform or other CMS platforms (preferred)

What We Offer

Competitive pay
Medical, Dental & Vision
401k/RSP programs
Company paid Group Life/AD&D insurance
Paid time off
Flexible working environment
Continuous Learning
And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay for this full-time position is $45,000.00 - $60,000.00 , and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. E INC will reach out to candidates via our Application Tracking System ADP, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.

As part of our recruitment and hiring process, E INC may use automated tools including artificial intelligence (AI) to support the screening and evaluation of applicants. AI tools support human decision-making and do not replace individualized review by our hiring team. E INC is committed to using these technologies responsibly and in compliance with applicable laws and regulations, and we regularly assess our processes to promote fairness, objectivity, and data protection.

Vacancy status: current vacancy

#INDEINC

#EDealer

Apply on LinkedIn About employer

More about this job

Responsibilities

Respond to and document dealer calls and emails, troubleshoot website and inventory platform issues, and guide clients in using EDealer’s tools. Escalate reproducible issues as needed, document interactions in the CRM, and test fixes before closing cases.

Requirements

A high school diploma is required; a college diploma or university degree is preferred, along with 1–2 years of customer service, help desk, or technical support experience. Candidates need strong communication, analytical, troubleshooting, and prioritization skills; experience with ticketing systems and WordPress or another CMS is preferred.

Skills

Customer Service
Technical Support
Troubleshooting
Analytical Thinking
Problem-Solving
Verbal Communication
Written Communication
Prioritization
Time Management
Ticketing Systems
Helpdesk Software
WordPress
Content Management Systems
Quality Assurance
Case Documentation
Client Support

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Retirement Savings Plan
Group Life and AD&D Insurance
Paid Time Off
Flexible Working Environment
Continuous Learning
Discretionary Bonus

Visa sponsorship

Not detected in the job text

Keywords

Automotive Industry
Dealerships
Technical Support
Customer Service
Help Desk
Inbound Support Queue
Website Troubleshooting
Inventory Platform
Merchandising Automation
Vehicle Optimization
Ticketing Systems
Helpdesk Software
WordPress
Content Management Systems
CRM
Case Management
Issue Reproduction
Quality Assurance
Fix Verification
Development Team Escalation
Client Guidance
Inventory Management
Email Support
Call Support

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Work requirements

Jobs in Canada