Jobs in Canada

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Added 1 min ago
W
(CAN) Asset Protection Associate
Walmart
Winnipeg, MB
- Part-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 1 min ago
W
Asset Protection Associate
Walmart
Goderich, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 16 mins ago
Customer & Community Marketing Manager
ContactMonkey
Toronto, ON
…motion from the ground up. As our Customer & Community Marketing Manager, you won’t just run campaigns behind the scenes. You will turn our customers into champions, not just inside their…
Added 16 mins ago
E
Technical Support Analyst
EDealer
Canada
- Full-time
…clear, reproducible problems to our development team. Before any case is closed, you will QA the fix to make sure it works. You are curious, detail-oriented, confident troubleshooting under…
Added 31 mins ago
BH
Program Manager - Pregnancy Pathways
Boyle-McCauley Health Care
Edmonton, AB
- $31.03 to $41.58 CAD / hour
- Full-time
Added 2 hours ago
OT
Senior Product Marketing Manager
Open Text Corporation
Richmond Hill, ON · Waterloo, ON
- Other
We are seeking a Senior Product Marketing Manager to support the OpenText Digital Fax portfolio and its go-to-market motion. This role will own and activate the market story for modern,…
Added 2 hours ago
NN
Human Resources Administrator - HRIS & Process Improvement
Near North District School Board
North Bay, ON
- Internship
Support the integration and optimisation of systems such as EasyConnect (ATS and absence replace system), Parklane (disability case management) and other related HR platforms and systems
Added 2 hours ago
AH
Sr. Human Resource Generalist
ATS Healthcare (Canada)
Vaughan, ON
- Temporary
Manage disability claims, including short-term disability, long-term disability, and life insurance claims.
Added 2 hours ago
YR
Secondary Long Term Occasional (LTO) 100% Science (SCH3U, SNC1/2L)
York Region District School Board
Whitchurch-Stouffville, ON
- Full-time
Added 2 hours ago
Program Investigator
The Government of Nova Scotia
Halifax, NS
As the Program Investigator you will Report to the Manager, Investigations & Compliance at IPG. The Program Investigator is a critical role in the office to ensure the long-term success of…
Added 3 hours ago
OH
Tissue Coordinator
Ontario Health
Toronto, ON
- Full-time
Assume la responsabilité du travail du groupe pendant un quart de travail donné;
Added 3 hours ago
FH
Social Worker, MSW - Surrey Memorial Hospital
Fraser Health
Surrey, BC
- Part-time
Reporting clinically to the Professional Practice Chief, Social Work and administratively to the Manager, Clinical Operations, provides comprehensive social worker services and therapeutic…
Added 3 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Sudbury, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 4 hours ago
MI
Field Specialist
MSX International
AB · Ontario
- Full-time
Utilize personal industry experience to inform project manager of market opportunities and
Added 4 hours ago
Senior Project Manager - Media Technology
Rogers Communications
Toronto, ON
We are looking for a strong leader to join the Broadcast Engineering team within Rogers as a Sr. Project Manager. In this role, you will be responsible for delivering project management…
Added 4 hours ago
VC
Senior Manager of Housing and Shelters
Victoria Cool Aid Society
Victoria, BC
- Contract
Reporting to the Director, Housing and Shelters, the Senior Manager provides leadership and direction to the housing and shelter managers in support of the day-to-day operations in line…
Added 4 hours ago
CO
Clerk-Receptionist (Bilingual - English/French)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
…interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring…
Added 4 hours ago
C
Workplace Health and Well-being Advisor
CBC/Radio-Canada
Toronto, ON
- Full-time
As the Workplace Health and Well-being Advisor, you will review disability case files adjudicated by our third party provider in collaboration with the Disability team, and coordinate…
Added 5 hours ago
MI
Bilingual Field Specialist
MSX International
ON · Ontario
- Full-time
Utilize personal industry experience to inform project manager of market opportunities and
Added 5 hours ago
R
Workplace Health and Well-being Advisor
Radio-Canada
Toronto, ON
- Full-time
As the Workplace Health and Well-being Advisor, you will review disability case files adjudicated by our third party provider in collaboration with the Disability team, and coordinate…
Added 5 hours ago
SH
Program Manager, interRAI Practice and Data Quality
SE Health
Markham, ON
- Full-time
The Program Manager, interRAI Practice & Data Quality leads the development, implementation and oversight of a coordinated interRAI program across the organization. The role ensures the…
Added 5 hours ago
KC
EOI- Registered Practical Nurse, Midtown Kingston Health Home
Kingston Community Health Centres
Kingston, ON
- Full-time
…Life/Accidental Death and Dismemberment Insurance, Long-Term Disability Coverage and an Employee Assistance…
Added 5 hours ago
Business Partner - Employee and Labour Relations
Okanagan College
Kelowna, BC
…develops responses on behalf of or in support of the responsible…
Added 5 hours ago
S
Outbound Selector
Sysco
ON · Sysco Southwestern Ontario
- Full-time
…required to ship on average of 1,600 cases per shift, with each case weighing an average of 25 pounds, up to a maximum of 70 pounds. Warehouse environments fluctuate between Dry, Cooler,…
Added 8 hours ago
YO
Bilingual Case Manager - Employment Services
YMCA of the National Capital Region
Ottawa, ON
- Full-time
The Case Manager will be a part of a team that provides Employment Consulting services to unemployed individuals within the National Capital region with an emphasis of serving Ontario Works…

EDealer

Technical Support Analyst

Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1-2 years of experience in customer service, help desk, or technical support
Posting language: English
Posted: Nov 12, 2026

Original job description

EDealer is a website and software supplier for the Automotive Industry. Our mission is simple: To ensure car dealers build great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory.

Every Client Matters. Make an Impact. Love What You Do.

We are looking for a hands-on Technical Support Analyst to own our inbound support queue. You will handle calls and cases from dealership clients and internal staff, diagnose website and inventory platform issues, and escalate clear, reproducible problems to our development team. Before any case is closed, you will QA the fix to make sure it works. You are curious, detail-oriented, confident troubleshooting under pressure, and friendly with clients while you do it.

We offer a competitive salary ($45,000.00 - $60,000.00); a competitive bonus plan; paid time off; participation in our benefits, RRSP, and life insurance programs; continuous learning; an amazing culture; and so much more!

Schedule: Monday-Friday, 11am-7pm or 12pm-8pm EST, and occasional Saturdays

What You Will Do

Respond to and log incoming dealer calls and emails, providing timely support and solutions.
Troubleshoot website and inventory platform questions, escalating to the development team, support manager, or technical team when needed
Guide dealers through how our tools and platform work, sharing best practices that help them optimize their experience.
Document all interactions with dealers in our CRM
Maintain a thorough understanding of EDealer’s evolving systems, products, and features
Verify fixes from our development and design teams by reproducing the original issue, testing the solution, and confirming it works before closing the case.

What You Will Need

Required languages: English
Minimum high school diploma. College diploma or University degree is preferred.
1-2 years of experience in customer service, help desk, or technical support
Excellent verbal and written communication skills
Strong analytical, problem-solving, and troubleshooting skills
Ability to manage priorities, meet deadlines, and remain flexible
Experience with ticketing systems or helpdesk software (preferred)
Working knowledge of WordPress CMS Platform or other CMS platforms (preferred)

What We Offer

Competitive pay
Medical, Dental & Vision
401k/RSP programs
Company paid Group Life/AD&D insurance
Paid time off
Flexible working environment
Continuous Learning
And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay for this full-time position is $45,000.00 - $60,000.00 , and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. E INC will reach out to candidates via our Application Tracking System ADP, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.

As part of our recruitment and hiring process, E INC may use automated tools including artificial intelligence (AI) to support the screening and evaluation of applicants. AI tools support human decision-making and do not replace individualized review by our hiring team. E INC is committed to using these technologies responsibly and in compliance with applicable laws and regulations, and we regularly assess our processes to promote fairness, objectivity, and data protection.

Vacancy status: current vacancy

#INDEINC

#EDealer

Apply on LinkedIn About employer

More about this job

Responsibilities

Respond to and document dealer calls and emails, troubleshoot website and inventory platform issues, and guide clients in using EDealer’s tools. Escalate reproducible issues as needed, document interactions in the CRM, and test fixes before closing cases.

Requirements

A high school diploma is required; a college diploma or university degree is preferred, along with 1–2 years of customer service, help desk, or technical support experience. Candidates need strong communication, analytical, troubleshooting, and prioritization skills; experience with ticketing systems and WordPress or another CMS is preferred.

Skills

Customer Service
Technical Support
Troubleshooting
Analytical Thinking
Problem-Solving
Verbal Communication
Written Communication
Prioritization
Time Management
Ticketing Systems
Helpdesk Software
WordPress
Content Management Systems
Quality Assurance
Case Documentation
Client Support

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Retirement Savings Plan
Group Life and AD&D Insurance
Paid Time Off
Flexible Working Environment
Continuous Learning
Discretionary Bonus

Visa sponsorship

Not detected in the job text

Keywords

Automotive Industry
Dealerships
Technical Support
Customer Service
Help Desk
Inbound Support Queue
Website Troubleshooting
Inventory Platform
Merchandising Automation
Vehicle Optimization
Ticketing Systems
Helpdesk Software
WordPress
Content Management Systems
CRM
Case Management
Issue Reproduction
Quality Assurance
Fix Verification
Development Team Escalation
Client Guidance
Inventory Management
Email Support
Call Support

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Jobs in Canada