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EDealer

Technical Support Analyst

Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1-2 years of experience in customer service, help desk, or technical support
Posting language: English
Posted: Nov 12, 2026

Original job description

EDealer is a website and software supplier for the Automotive Industry. Our mission is simple: To ensure car dealers build great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory.

Every Client Matters. Make an Impact. Love What You Do.

We are looking for a hands-on Technical Support Analyst to own our inbound support queue. You will handle calls and cases from dealership clients and internal staff, diagnose website and inventory platform issues, and escalate clear, reproducible problems to our development team. Before any case is closed, you will QA the fix to make sure it works. You are curious, detail-oriented, confident troubleshooting under pressure, and friendly with clients while you do it.

We offer a competitive salary ($45,000.00 - $60,000.00); a competitive bonus plan; paid time off; participation in our benefits, RRSP, and life insurance programs; continuous learning; an amazing culture; and so much more!

Schedule: Monday-Friday, 11am-7pm or 12pm-8pm EST, and occasional Saturdays

What You Will Do

Respond to and log incoming dealer calls and emails, providing timely support and solutions.
Troubleshoot website and inventory platform questions, escalating to the development team, support manager, or technical team when needed
Guide dealers through how our tools and platform work, sharing best practices that help them optimize their experience.
Document all interactions with dealers in our CRM
Maintain a thorough understanding of EDealer’s evolving systems, products, and features
Verify fixes from our development and design teams by reproducing the original issue, testing the solution, and confirming it works before closing the case.

What You Will Need

Required languages: English
Minimum high school diploma. College diploma or University degree is preferred.
1-2 years of experience in customer service, help desk, or technical support
Excellent verbal and written communication skills
Strong analytical, problem-solving, and troubleshooting skills
Ability to manage priorities, meet deadlines, and remain flexible
Experience with ticketing systems or helpdesk software (preferred)
Working knowledge of WordPress CMS Platform or other CMS platforms (preferred)

What We Offer

Competitive pay
Medical, Dental & Vision
401k/RSP programs
Company paid Group Life/AD&D insurance
Paid time off
Flexible working environment
Continuous Learning
And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay for this full-time position is $45,000.00 - $60,000.00 , and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. E INC will reach out to candidates via our Application Tracking System ADP, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.

As part of our recruitment and hiring process, E INC may use automated tools including artificial intelligence (AI) to support the screening and evaluation of applicants. AI tools support human decision-making and do not replace individualized review by our hiring team. E INC is committed to using these technologies responsibly and in compliance with applicable laws and regulations, and we regularly assess our processes to promote fairness, objectivity, and data protection.

Vacancy status: current vacancy

#INDEINC

#EDealer

Apply on LinkedIn About employer

More about this job

Responsibilities

Respond to and document dealer calls and emails, troubleshoot website and inventory platform issues, and guide clients in using EDealer’s tools. Escalate reproducible issues as needed, document interactions in the CRM, and test fixes before closing cases.

Requirements

A high school diploma is required; a college diploma or university degree is preferred, along with 1–2 years of customer service, help desk, or technical support experience. Candidates need strong communication, analytical, troubleshooting, and prioritization skills; experience with ticketing systems and WordPress or another CMS is preferred.

Skills

Customer Service
Technical Support
Troubleshooting
Analytical Thinking
Problem-Solving
Verbal Communication
Written Communication
Prioritization
Time Management
Ticketing Systems
Helpdesk Software
WordPress
Content Management Systems
Quality Assurance
Case Documentation
Client Support

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Retirement Savings Plan
Group Life and AD&D Insurance
Paid Time Off
Flexible Working Environment
Continuous Learning
Discretionary Bonus

Visa sponsorship

Not detected in the job text

Keywords

Automotive Industry
Dealerships
Technical Support
Customer Service
Help Desk
Inbound Support Queue
Website Troubleshooting
Inventory Platform
Merchandising Automation
Vehicle Optimization
Ticketing Systems
Helpdesk Software
WordPress
Content Management Systems
CRM
Case Management
Issue Reproduction
Quality Assurance
Fix Verification
Development Team Escalation
Client Guidance
Inventory Management
Email Support
Call Support

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Jobs in Canada