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Added 13 mins ago
I
Bursary and Scholarship Program Officer
Indspire
Toronto, ON
- $65,915 to $82,394 CAD / year
- Full-time
A supportive hybrid work environment (three days per week in office)
Added 13 mins ago
RH
HR - Payroll Support (Mon-Fri Days)
RainCity Housing and Support Society
Vancouver, BC
- Full-time
RainCity Housing is an organization that makes a difference in people’s lives. Our mission is to advance social equity by building upon the strengths of our community and of each…
Added 13 mins ago
WV
Prospect Development Analyst, Philanthropy Operations
World Vision Canada
Mississauga, ON
- Full-time
Prospect Development Manager, Philanthropy Operations
Added 13 mins ago
LV
SEM SPECIALIST-EN
La Vie En Rose
Montreal, QC
- Full-time
Three (3) to five (5) paid personal days (depending on the position)
Added 13 mins ago
SH
Assistant Manager I
Sunglass Hut
Ottawa, ON
- Full-time
The Assistant Manager I is a core member of the leadership team that drives Sunglass Hut's success. The Assistant Manager I works in partnership with the Store/Multi Store Manager to…
Added 14 mins ago
TM
Marketing Specialist
Troika Management Corp
Kelowna, BC
- Full-time
Reporting to the Brand Manager, this role will focus on developing and executing marketing strategies and campaigns across Troika's real estate portfolio, with a strong emphasis on…
Added 29 mins ago
K
Manager, Quality Assurance
Kabam
Vancouver, BC
- Full-time
The key function of the Manager, Quality Assurance is to serve as a strategic QA leader across multiple QA teams within the department. They collaborate with Senior QA leadership,…
Added 29 mins ago
C
Senior Manager AML Risk Insights
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 29 mins ago
C
Senior Manager, Regulatory Supervision
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 43 mins ago
AC
CPA Auditor Manager (Nonprofits)
ACCA Careers
Montreal, QC
- Full-time
…You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits,…
Added 43 mins ago
D
Social Media Manager - Gestionnaire des réseaux sociaux
DAVIDsTEA
Montreal, QC
- Full-time
We're looking for a Social Media Manager to shape how DAVIDsTEA shows up, organically, across every channel we own.
Added 43 mins ago
CS
Senior Account Manager
Clever Samurai
Mississauga, ON
- Full-time
Clever Samurai is seeking an experienced, commercially minded Senior Account Manager to manage client relationships and lead the successful delivery of marketing and communications programs…
Added 43 mins ago
A
Dietary Aide - AgeCare London
AgeCare
London, ON · AgeCare London
- Part-time
Must have or be enrolled in Food Service Worker Training Program
Added 43 mins ago
Multi Store Manager
EssilorLuxottica Group
Mississauga, ON
The Market Manager- Sun drives results, oversees a group of stores within a region, and reports to the regional manager. The Market Manager supports the team to succeed on all measures and…
Added 44 mins ago
E
Creative Specialist, Video & Multimedia
Equinix
Toronto, ON
- Full-time
You’ll work across everything from cinematic storytelling and event coverage to fast-turnaround social content, while exploring how generative AI and emerging creative technologies can…
Added 59 mins ago
SS
Core Operation, Senior Associate
State Street
Toronto, ON
- Full-time
Must have a minimum of 2 years of experience at the management level in a hedge fund administration environment · Must have a minimum of 3 years experience in a hedge fund administration environment or other related financial services experience
Added 1 hour ago
Member Relationship Manager
Your Neighbourhood Credit Union
Kitchener, ON
The Member Relationship Manager is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members. As a trusted financial advisor, you will help…
Added 1 hour ago
AC
Senior Manager, Assurance and Accounting
ACCA Careers
Montreal, QC
- Full-time
…You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits,…
Added 1 hour ago
E
Technical Support Analyst
EDealer
Canada
- Full-time
We offer a competitive salary ($45,000.00 - $60,000.00); a competitive bonus plan; paid time off; participation in our benefits, RRSP, and life insurance programs; continuous learning; an…
Added 1 hour ago
HR - Payroll Support (Mon-Fri Days)
RainCity Housing and Support Society
Vancouver, BC
RainCity Housing is an organization that makes a difference in people’s lives. Our mission is to advance social equity by building upon the strengths of our community and of each…
Added 1 hour ago
FH
Housekeeper
Fraser Health
Surrey, BC
- Part-time
Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also…
Added 1 hour ago
SP
General Manager
Shiplake Properties
Toronto, ON
- Full-time
We are seeking a commercial General Manager (office and retail) who takes pride in elevating tenant experiences while maintaining excellent property standards at Postmedia Place. In this…
Added 2 hours ago
Credit Administration Associate
Your Neighbourhood Credit Union
Toronto, ON
Coordinate mortgage discharges including reviewing paid-out reports, calculating penalties, preparing discharge statements, processing payouts, issuing discharge authorizations, and…
Added 2 hours ago
FH
Physiotherapist, Home Health - Chilliwack
Fraser Health
Chilliwack, BC
- Full-time
Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also…
Added 2 hours ago
A
Spécialiste en campagnes numériques - Digital Campaign Specialist
Avanquest
Montreal, QC
- Full-time
…des campagnes Microsoft Audience. Familiarité avec Google Tag Manager, les conversions améliorées, l’API de conversion, les conversions hors ligne, l’attribution, les tests d’incrémentalité…

EDealer

Technical Support Analyst

Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1-2 years of experience in customer service, help desk, or technical support
Posting language: English
Posted: Nov 12, 2026

Original job description

EDealer is a website and software supplier for the Automotive Industry. Our mission is simple: To ensure car dealers build great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory.

Every Client Matters. Make an Impact. Love What You Do.

We are looking for a hands-on Technical Support Analyst to own our inbound support queue. You will handle calls and cases from dealership clients and internal staff, diagnose website and inventory platform issues, and escalate clear, reproducible problems to our development team. Before any case is closed, you will QA the fix to make sure it works. You are curious, detail-oriented, confident troubleshooting under pressure, and friendly with clients while you do it.

We offer a competitive salary ($45,000.00 - $60,000.00); a competitive bonus plan; paid time off; participation in our benefits, RRSP, and life insurance programs; continuous learning; an amazing culture; and so much more!

Schedule: Monday-Friday, 11am-7pm or 12pm-8pm EST, and occasional Saturdays

What You Will Do

Respond to and log incoming dealer calls and emails, providing timely support and solutions.
Troubleshoot website and inventory platform questions, escalating to the development team, support manager, or technical team when needed
Guide dealers through how our tools and platform work, sharing best practices that help them optimize their experience.
Document all interactions with dealers in our CRM
Maintain a thorough understanding of EDealer’s evolving systems, products, and features
Verify fixes from our development and design teams by reproducing the original issue, testing the solution, and confirming it works before closing the case.

What You Will Need

Required languages: English
Minimum high school diploma. College diploma or University degree is preferred.
1-2 years of experience in customer service, help desk, or technical support
Excellent verbal and written communication skills
Strong analytical, problem-solving, and troubleshooting skills
Ability to manage priorities, meet deadlines, and remain flexible
Experience with ticketing systems or helpdesk software (preferred)
Working knowledge of WordPress CMS Platform or other CMS platforms (preferred)

What We Offer

Competitive pay
Medical, Dental & Vision
401k/RSP programs
Company paid Group Life/AD&D insurance
Paid time off
Flexible working environment
Continuous Learning
And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay for this full-time position is $45,000.00 - $60,000.00 , and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. E INC will reach out to candidates via our Application Tracking System ADP, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.

As part of our recruitment and hiring process, E INC may use automated tools including artificial intelligence (AI) to support the screening and evaluation of applicants. AI tools support human decision-making and do not replace individualized review by our hiring team. E INC is committed to using these technologies responsibly and in compliance with applicable laws and regulations, and we regularly assess our processes to promote fairness, objectivity, and data protection.

Vacancy status: current vacancy

#INDEINC

#EDealer

Apply on LinkedIn About employer

More about this job

Responsibilities

Respond to and document dealer calls and emails, troubleshoot website and inventory platform issues, and guide clients in using EDealer’s tools. Escalate reproducible issues as needed, document interactions in the CRM, and test fixes before closing cases.

Requirements

A high school diploma is required; a college diploma or university degree is preferred, along with 1–2 years of customer service, help desk, or technical support experience. Candidates need strong communication, analytical, troubleshooting, and prioritization skills; experience with ticketing systems and WordPress or another CMS is preferred.

Skills

Customer Service
Technical Support
Troubleshooting
Analytical Thinking
Problem-Solving
Verbal Communication
Written Communication
Prioritization
Time Management
Ticketing Systems
Helpdesk Software
WordPress
Content Management Systems
Quality Assurance
Case Documentation
Client Support

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Retirement Savings Plan
Group Life and AD&D Insurance
Paid Time Off
Flexible Working Environment
Continuous Learning
Discretionary Bonus

Visa sponsorship

Not detected in the job text

Keywords

Automotive Industry
Dealerships
Technical Support
Customer Service
Help Desk
Inbound Support Queue
Website Troubleshooting
Inventory Platform
Merchandising Automation
Vehicle Optimization
Ticketing Systems
Helpdesk Software
WordPress
Content Management Systems
CRM
Case Management
Issue Reproduction
Quality Assurance
Fix Verification
Development Team Escalation
Client Guidance
Inventory Management
Email Support
Call Support

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