Jobs in Canada

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Added 5 mins ago
Sanitor
Ventura Foods
Toronto, ON
…manufacturing facility to ensure compliance with food safety and quality standards. This role plays a critical part in maintaining a hygienic production environment by following established…
Added 5 mins ago
Hearing Instrument Practitioner
Sonova AG
Maple Ridge, BC
The Hearing Care Professional role is to provide hearing aids and consistent quality service to our customers in a timely, efficient and effective manner.
Added 5 mins ago
Senior Manager, Culinary (12 Month Contract)
HelloFresh
Toronto, ON
Ability to work on-site 5 days per week and available for the full 12-month contract term
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Product Manager, Consumer Bank Network
Stripe
Toronto, ON
Work with Engineering to improve reliability and experience quality, resolve friction, and make it easier to deliver and evaluate product changes.
Added 5 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Okotoks, AB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 5 mins ago
W
(CAN) Associé de nuit, rénovation
Walmart
Quebec, QC
- Full-time
An overnight remodel associate works with the Overnight Remodel Manager to establish standards in newly renovated departments. They complete modulars, ensure high-ticket merchandise is…
Added 5 mins ago
W
(CAN) Associé de jour, rénovation
Walmart
Quebec, QC
- Full-time
A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist customers, ensure…
Added 5 mins ago
W
(CAN) Asset Protection Associate
Walmart
Winnipeg, MB
- Part-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 5 mins ago
W
Asset Protection Associate
Walmart
Goderich, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 5 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Montreal, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 5 mins ago
C
Bilingual Technical Product Specialist TT - Technical Customer Service
Continental
Mississauga, ON
- Full-time
Responsible for monitoring and maintaining of quality assurance processes, procedures and controls to meet established performance, quality and safety standards.
Added 5 mins ago
LC
Meat Manager
Loblaw Companies Limited
Vaughan, ON
- Full-time
Produce consistent, fresh, quality products according to cut specification guidelines.
Added 5 mins ago
E
Planner and Scheduler
EllisDon
Toronto, ON · ON · Ontario Projects
- Full-time
…Rates database (as required) and ensuring that the format, quality and content of the schedule meets or exceeds EllisDon’s Best…
Added 5 mins ago
TO
Personal Support Worker (Casual)
THE ONEILL CENTRE
Toronto, ON
- Part-time
…and bathing options, which meet their needs and add to their quality of life. Works closely with the Nursing Restorative…
Added 5 mins ago
TO
Registered Practical Nurse (Casual)
THE ONEILL CENTRE
Toronto, ON
- Part-time
The Registered Practical Nurse (RPN) reports to the Assistant Director of Care/Nurse Manager and provides clinical leadership to support safe, high-quality, person-centred care. The RPN…
Added 5 mins ago
TO
Registered Nurse (Casual)
THE ONEILL CENTRE
Toronto, ON
- Part-time
The Registered Nurse (RN) reports to the Assistant Director of Care/Nurse Manager and provides clinical leadership to support safe, high-quality, person- and family-centered care. The RN…
Added 5 mins ago
TH
Evening Receiving Associate Part Time - TORONTO GERRARD SQ
The Home Depot
Canada
- Part-time
A successful Receiving Associate must have a high level of work commitment, attention to detail and the ability to learn and follow procedures
Added 5 mins ago
SJ
Quality Manager
SC Johnson
Brantford, ON · CAN - Brantford
- Full-time
As the Quality Manager, you are responsible for managing and improving the Quality systems, programs and standards for the Brantford location across varied technologies and product types.…
Added 19 mins ago
PE
Product Support Representative
Paradigm Electronics Inc.
Mississauga, ON
- $50,000 to $55,000 CAD / year
- Full-time
…value, while continually pushing the boundaries in design and quality throughout our…
Added 19 mins ago
CS
Maintenance Manager
Cogir Senior Living
Vancouver, BC · Crofton Manor
- Full-time
Must have or be enrolled in a certified facility management professional technical program or have a trades license;
Added 19 mins ago
R
Senior Manager, Business Intelligence & Reporting
RBC
Toronto, ON
- Full-time
Operational Support and Quality: Own the ongoing support and maintenance of existing dashboards, including proactive monitoring and issue resolution. Maintain documentation of technical…
Added 19 mins ago
Member Relationship Manager
Your Neighbourhood Credit Union
Kitchener, ON
The Member Relationship Manager is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members. As a trusted financial advisor, you will help…
Added 19 mins ago
Recruitment Specialist
Southland Trailers
Lethbridge, AB
…manufacturing and modern technology, we design and build high-quality trailers while constantly finding better ways to…
Added 19 mins ago
Stock Associate-Retail
Roots
Sudbury, ON
Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable…
Added 19 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Penticton, BC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…

EDealer

Technical Support Analyst

Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1-2 years of experience in customer service, help desk, or technical support
Posting language: English
Posted: Nov 12, 2026

Original job description

EDealer is a website and software supplier for the Automotive Industry. Our mission is simple: To ensure car dealers build great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory.

Every Client Matters. Make an Impact. Love What You Do.

We are looking for a hands-on Technical Support Analyst to own our inbound support queue. You will handle calls and cases from dealership clients and internal staff, diagnose website and inventory platform issues, and escalate clear, reproducible problems to our development team. Before any case is closed, you will QA the fix to make sure it works. You are curious, detail-oriented, confident troubleshooting under pressure, and friendly with clients while you do it.

We offer a competitive salary ($45,000.00 - $60,000.00); a competitive bonus plan; paid time off; participation in our benefits, RRSP, and life insurance programs; continuous learning; an amazing culture; and so much more!

Schedule: Monday-Friday, 11am-7pm or 12pm-8pm EST, and occasional Saturdays

What You Will Do

Respond to and log incoming dealer calls and emails, providing timely support and solutions.
Troubleshoot website and inventory platform questions, escalating to the development team, support manager, or technical team when needed
Guide dealers through how our tools and platform work, sharing best practices that help them optimize their experience.
Document all interactions with dealers in our CRM
Maintain a thorough understanding of EDealer’s evolving systems, products, and features
Verify fixes from our development and design teams by reproducing the original issue, testing the solution, and confirming it works before closing the case.

What You Will Need

Required languages: English
Minimum high school diploma. College diploma or University degree is preferred.
1-2 years of experience in customer service, help desk, or technical support
Excellent verbal and written communication skills
Strong analytical, problem-solving, and troubleshooting skills
Ability to manage priorities, meet deadlines, and remain flexible
Experience with ticketing systems or helpdesk software (preferred)
Working knowledge of WordPress CMS Platform or other CMS platforms (preferred)

What We Offer

Competitive pay
Medical, Dental & Vision
401k/RSP programs
Company paid Group Life/AD&D insurance
Paid time off
Flexible working environment
Continuous Learning
And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay for this full-time position is $45,000.00 - $60,000.00 , and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. E INC will reach out to candidates via our Application Tracking System ADP, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.

As part of our recruitment and hiring process, E INC may use automated tools including artificial intelligence (AI) to support the screening and evaluation of applicants. AI tools support human decision-making and do not replace individualized review by our hiring team. E INC is committed to using these technologies responsibly and in compliance with applicable laws and regulations, and we regularly assess our processes to promote fairness, objectivity, and data protection.

Vacancy status: current vacancy

#INDEINC

#EDealer

Apply on LinkedIn About employer

More about this job

Responsibilities

Respond to and document dealer calls and emails, troubleshoot website and inventory platform issues, and guide clients in using EDealer’s tools. Escalate reproducible issues as needed, document interactions in the CRM, and test fixes before closing cases.

Requirements

A high school diploma is required; a college diploma or university degree is preferred, along with 1–2 years of customer service, help desk, or technical support experience. Candidates need strong communication, analytical, troubleshooting, and prioritization skills; experience with ticketing systems and WordPress or another CMS is preferred.

Skills

Customer Service
Technical Support
Troubleshooting
Analytical Thinking
Problem-Solving
Verbal Communication
Written Communication
Prioritization
Time Management
Ticketing Systems
Helpdesk Software
WordPress
Content Management Systems
Quality Assurance
Case Documentation
Client Support

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Retirement Savings Plan
Group Life and AD&D Insurance
Paid Time Off
Flexible Working Environment
Continuous Learning
Discretionary Bonus

Visa sponsorship

Not detected in the job text

Keywords

Automotive Industry
Dealerships
Technical Support
Customer Service
Help Desk
Inbound Support Queue
Website Troubleshooting
Inventory Platform
Merchandising Automation
Vehicle Optimization
Ticketing Systems
Helpdesk Software
WordPress
Content Management Systems
CRM
Case Management
Issue Reproduction
Quality Assurance
Fix Verification
Development Team Escalation
Client Guidance
Inventory Management
Email Support
Call Support

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Jobs in Canada