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Added 28 mins ago
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Edgewood Health Network Inc

Admissions Coordinator FT

Nanaimo, BC, Canada

Up to $50,000 CAD / year · Full-time

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Job details

Pay: Up to $50,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

In the last decade, the rate of Canadians with anxiety, depression, and bipolar have nearly doubled. Now, in any given year, one in five Canadians experiences a mental illness and 7% contemplate suicide. Substance abuse has also arisen with the Canadian Mental Health Association estimating that 21% of the population will meet the criteria for addiction in their lifetime. Unfortunately, the public system has not been able to serve the increased demand for intensive treatment, and the average wait time is now almost two months.

EHN Canada was founded in 2013 to support this growing demand. We believe that every Canadian has the right to mental health and addiction treatment services that are accessible (little to no wait times), affordable (paid for by your government or employer), and excellent (using outcomes measurement and evidenced-based practices). We have since grown to become the country’s largest private provider of mental health and addiction services. Clients now receive treatment via ten locations and a virtual program.

Under the leadership of Joe Manget, CEO and Chairman, EHN Canada won the Greater Toronto top employer award in 2023. That same year he published a book, Everybody’s Business: How to Ensure Canadian Prosperity Through the Twenty-First Century, detailing four pillars increase our country’s prosperity for future generations. He’s also been recognized by Ernst & Young as a top health and life sciences entrepreneur.

EHN Canada has an aggressive plan to increase treatment capacity 385% in five years. Not only is this is a young and emerging private industry, but we’re also the largest in Canada. That means we’re building something that hasn’t existed before. There is no playbook. We’re moving fast, rapidly innovating, breaking things, and learning. Does that excite you? If so, we’re seeking talented professionals from all sectors who enjoy our startup culture.

Let’s build this together!

Job Description:

With inpatient substance abuse and mental health treatment center throughout the country, EHN Canada has a wide market presence which includes brand recognition, referral relationships, previous clients, advertising, word-of-mouth, and search engine optimization. They generate over 10,000 inbound inquires each month from potential new clients or their family members. These funnel into the admissions team via calls, chats, and emails.

The Admissions Coordinator serves this high inbound volume with a professional 30-minute phone consultation. This includes building a relationship, gaining a deep understanding of the situation through detailed discovery questions, and recommending an appropriate treatment program. To accomplish this effectively, teammates receive ongoing training on mental health disorders, how these conditions manifest and impact individuals, treatment modalities, ethics, confidentiality, and identifying client needs. Additionally, the Admissions Coordinator manages an active pipeline of inquiries while working with medical and clinical staff for admissions approval.

Key Responsibilities:

Answers inquiry calls/emails/faxes and assess eligibility for further assessment or admission
Provide information on programs and services available within the Edgewood Health Network or provide information/referral to external providers as appropriate.
Conducts intensive addiction assessments and make clinical recommendations for treatment including assessments
Proactively case manages clients. This includes communicating with client, family, referents, other health care professionals or organizations, legal professionals, and other external parties, as required. 
Documents all communication with clients, family, referents
Act as liaison for community referral agents i.e. EAP representatives, occupational health organizations, advising of a client’s arrival and providing documentation as needed
Actively participates with team members and the interdisciplinary team regarding the ongoing treatment planning and evaluation of the client and their care as needed
Completes mandatory assessment or admission documentation, consents or other forms as required
Prepare and maintain client files
Maintain open communication with other interdisciplinary team members regarding client cases and attend team meetings as required
Books pre-admission medicals with physician as required.
Maintain client waiting lists
Present program education sessions as required
Preparing reports, data management including data entry as required
Other duties as assigned

Qualifications:

Bachelor's degree preferred
Minimum two years of sales experience and a proven track record of results
Sales experience with a focus on consultative selling and customer relationship management preferred
Analytical and problem-solving skills to identify opportunities for sales process improvements while also developing and implementing new strategies
Communication skills for effective verbal and written communications with sales teams, operations specialists, collaborating departments, and upper management
Proficient understanding of the entire admissions process from lead generation to admission
Proficient with Salesforce
Proven ability to thrive in a fluid, fast-paced, unpredictable environment
Commitment to the mission and values of EHN Canada.
Evenings and Weekends availability required

Employee Benefits and Perks:

Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
24/7 Employee Assistance Program through GreenShield Health
Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
Access to in-house fitness facilities or discounted gym memberships
Exclusive discounts through Perkopolis on entertainment, insurance, and more
Opportunities for personal and professional growth through our Education Support Assistance program
Supportive relocation opportunities due to our nationwide presence
Defined Benefit pension plan with up to a 4% employer contribution
Maternity and parental leave top-up
Discounts available at Kids & Co. Daycare.

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

#INDHP

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More about this job

Responsibilities

The Admissions Coordinator manages high-volume inbound inquiries via phone, chat, and email to assess eligibility and recommend appropriate treatment programs. They also perform clinical assessments, case manage clients, and coordinate with interdisciplinary teams to ensure smooth admissions.

Requirements

Candidates should have at least two years of consultative sales experience and a proven track record of results. Proficiency with Salesforce and a bachelor's degree are preferred, along with the ability to work in a fast-paced environment including evenings and weekends.

Skills

Consultative selling
Sales
Analytical skills
Problem-solving
Communication
Salesforce
Data management
Case management
Clinical assessment
Documentation
Interdisciplinary collaboration
Program education
Relationship building

Benefits

Mental health and addiction services allowance
Paramedical services allowance
Employee Assistance Program
Paid time off
Birthday paid day off
Float days
Statutory holidays
Fitness facilities access
Gym membership discounts
Entertainment and insurance discounts
Education support assistance
Relocation opportunities
Defined benefit pension plan
Maternity and parental leave top-up
Daycare discounts

Visa sponsorship

Not detected in the job text

Keywords

Admissions
Substance abuse
Mental health
Salesforce
Consultative selling
Case management
Clinical recommendations
Inpatient treatment
Data management
Referral management
Interdisciplinary team
Addiction treatment
Lead generation
Healthcare
Startup culture

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