Operations Administrator

Who We Are

Owned by the Ontario Secondary School Teachers’ Federation (OSSTF), Educators Financial Group has been offering financial planning and a wide range of investing and lending products and services exclusively to education members and their families since 1975. It is this strong history that has enabled us to become the education community’s financial specialist – supporting our clients on their financial journey and empowering them to reach their goals.

What We Offer

We’re proud to be recognized as one of the 2024 Best Workplaces™ in the Financial Services and Insurance sector, and candidates can expect to work in a highly collaborative and supportive work environment.

This is a full-time 9-month contract position offering an hourly rate of $26 - $31 (commensurate with the candidate's relevant experience, qualifications and skills).

We offer hybrid work arrangements for those who live within 50km of our Head Office. Remote arrangements can be made for those living farther away, with some exceptions.

About the Role

Reporting to the Operations Supervisor, the Operations Administrator ensures accurate and timely processing of both financial and non-financial client transactions. This position provides high-quality service and support to internal and external clients, contributes to the achievement of departmental and organizational objectives, and helps uphold our commitment to excellence.

This posting is to fill an existing position within Educators.

Key Responsibilities

As an Operations Administrator, you will be responsible for:

• Reviewing and processing financial and non-financial client transactions accurately and in a timely manner.
• Verifying documentation and approvals to ensure compliance with company policies and regulatory requirements.
• Processing investment transactions, including mutual funds, GICs, transfers, and electronic deposits.
• Maintaining client records and updating account information, beneficiary changes, and PAC arrangements.
• Conducting quality reviews of account documentation, KYC records, and transaction requests to ensure accuracy and completeness.
• Coordinating account transfer requests, including required documentation and communication with financial institutions.
• Preparing and reviewing daily operational reports, including deposit reconciliations, rejected trades, cut-off monitoring, and outstanding cash balances.
• Performing routine account and data maintenance to ensure client information is accurate and up to date.

Qualifications

• College diploma or undergraduate degree in business, corporate finance, commerce or related subject.
• 5 years of experience in a mutual fund processing and administration back-office.
• Completion of Canadian Investment Funds Operations Course.
• Experience/familiar with Fundserv, and RPM applications.
• Analytical with a high degree of attention to detail to ensure 100% accuracy on all transactions.
• Strong written and verbal communication skills.
• Strong technical skills in Microsoft Outlook, Word, and Excel.

Selection Process

We are committed to fostering an inclusive workforce that reflects the diversity of our clients and communities. We actively seek and welcome applications from all qualified candidates who are inspired to deliver top-notch customer service and contribute to our company's success.

We strive to ensure that all recruiting and selection processes are non-discriminatory and barrier-free. If you are selected for an interview and require accommodation, or if you require accommodation with respect to our materials or procedures at any time during the selection process, please notify us at careers@educatorsfinancialgroup.ca to ensure appropriate arrangements are made.

We value the participation of diverse talent with various backgrounds and experiences. While voluntary, we encourage and welcome all candidates to self-identify during the application process.

Following receipt of your application, our Human Resources team will conduct a review typically lasting 5 to 7 business days. This process may be slightly longer depending on the number of applicants. Pre-screened applicants will then be contacted to coordinate the following:

• Interview with our Human Resources Team (up to 1 hour)
• Interview(s) with our Hiring Team (1 hour)

AI in Recruitment

Educators Financial Group leverages artificial intelligence (AI) technology to enhance our recruitment process. This may include drafting of preliminary job descriptions, application screening, generation of initial interview kit questions, taking interview notes and other administrative tasks. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our hiring practices remain focused on reducing biases, with all key hiring decisions made solely by our team. We are also committed to continuously reviewing and enhancing our recruitment processes to ensure alignment with industry standards and evolving regulatory requirements.