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Added 22 mins ago
IS
Associate Specialist, Planning Governance
Irving Shipbuilding
Dartmouth, NS
- Full-time
The Associate Specialist, Planning Governance plays a key role in supporting the effectiveness and continuous improvement of the Planning Governance Framework by administering governance…
Added 22 mins ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
Prince George, BC
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 22 mins ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
A career as an Associate in the Wealth Management team at National Bank, will give you the opportunity to show your ability to work in synergy with clients and colleagues. In this role, you…
Added 40 mins ago
HB
Part Time Sales Associate - HUGO Outlet, Vaughan Mills 1
HUGO BOSS Canada, Inc.
Vaughan, ON
- Part-time
- Other
Added 1 hour ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Ottawa, ON · Nepean, ON
- Part-time
Respect and apply the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 1 hour ago
BV
SEASONAL ASSOCIATE
Bikini Village
Ottawa, ON · Nepean, ON
- Full-time
Respect and apply the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 1 hour ago
HB
Part Time Sales Associate - BOSS Outlet, Mirabel
HUGO BOSS Canada, Inc.
Montreal, QC
- Part-time
- Other
Added 1 hour ago
WC
Counter Sales Associate
Wolseley Canada Inc.
Canmore, AB
- Full-time
General computer skills including Microsoft Office required. Experience with AS400 an asset.
Added 1 hour ago
T
Personal Banking Associate - Sherbrooke, Fleurimont (Full time)
TD
Sherbrooke, QC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 1 hour ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Calgary, AB
- Part-time
Respect and apply the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 1 hour ago
FR
Security Concierge
FirstService Residential Canada
Markham, ON
- Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 1 hour ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
Mission, BC
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 1 hour ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
Computer literacy, including experience with Microsoft Office programs, Brightspace (D2L) or other learning management systems, and clinical documentation programs such as CompTracker.
Added 1 hour ago
LV
SALES ASSOCIATE-EN
La Vie En Rose
Victoria, BC
- Part-time
Respect and apply the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 1 hour ago
MU
Associate Director, Strategic Initiatives & Administration JO 79305
McMaster University
Hamilton, ON
- Full-time
The Associate Director, Strategic Initiatives and Administration provides leadership, expertise, and strategic advice in support of planning, governance, organizational effectiveness,…
Added 1 hour ago
HE
Bartender
Hotel Equities
Halifax, NS
- Full-time
Added 1 hour ago
LV
SALES ASSOCIATE-EN
La Vie En Rose
Kelowna, BC
- Part-time
Respect and apply the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 1 hour ago
MI
Shipping Associate
Multiquip Inc.
Laval, QC
- Full-time
Multiquip is seeking a dependable and detail-oriented Warehouse Associate to support our distribution and warehouse operations. In this role, you'll be responsible for receiving, storing,…
Added 1 hour ago
C
Associate, Regulatory Affairs Consultant
ClinChoice
Markham, ON
- Full-time
ClinChoice is searching for a Formula/Product Compliance Associate Consultant with HYBRID option in CANADA for 12 months CONTRACT, to join one of our major consumer products clients.
Added 1 hour ago
KB
Office Manager
Kent Building Supplies
Moncton, NB
- Full-time
Office Managers keep the store running. They schedule and supervise cashiers and are responsible for administration of expenses, receiving and inventory. They play a key role in training…
Added 1 hour ago
OS
Employee Movement Associate
Opensity Solutions
Toronto, ON · Greater Toronto Area, Canada
- $25 to $29 CAD / hour
- Full-time
The Employee Movement Associate plays a key role in supporting onboarding, offboarding, and employee lifecycle changes across the organization. As a member of the Employee Movement Team…
Added 1 hour ago
BV
SALES ASSOCIATE
Bikini Village
Kamloops, BC
- Full-time
Respect and apply the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 1 hour ago
LV
SALES ASSOCIATE-EN
La Vie En Rose
Kamloops, BC
- Part-time
Respect and apply the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 1 hour ago
P
Associate Intern
Prophet
Zurich, ON
- Volunteer
Great work starts with a great foundation, and we build that foundation through our 10-week Associate Intern Program. Associate Interns dive into every aspect of the business, gaining a…
Added 1 hour ago
SD
Front Desk Administrative Support
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Reporting to the Vice President, the Office Manager and Executive Assistant will assist in the support and execution of programs, presentations and initiatives that aid in the growth of the…

Edward Jones

Service Specialist II

Mississauga, ON, Canada

$48,300 to $74,700 CAD / year · Full-time

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Job details

Pay: $48,300 to $74,700 CAD / year
Job type: Full-time
Apply by: Nov 18, 2026
Experience: A minimum of 3 years of experience working in the financial services industry or Edward Jones is required.
Posting language: English
Posted: Oct 19, 2026

Original job description

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Do you have experience in communication, a call centre environment and the financial industry? Are you a dynamic, results-oriented individual who thrives on helping others and contributing to a team? Have you demonstrated success in determining the needs of clients and recommending solutions?

If you answered yes to these questions, our role on the Canada Service team could be right for you! We are seeking a Service Specialist to join and contribute to the success of our branch teams in delivering an ideal client experience.

Skills

The branch team operations division directly supports branch teams and clients, addressing all issues and inquiries with accuracy and timeliness to deliver Service Excellence. With a thorough understanding of daily branch operations, your valuable insights will shape how we do business. In this fast-paced, service-oriented environment, you’ll leverage your critical thinking and effective communication skills to find solutions to inquiries, whether the request comes from a branch associate or client. By continually assessing and aligning our support, you’ll help us to better serve the needs of branch teams and the people they serve. You will deliver exceptional service to clients and branch teams in the Branch Team Support business area on the Service division. In this role you will:

Identify opportunities for improvements or enhancements within the team/department. Act as a stakeholder while working collaboratively with other areas of the firm.
Provide solutions in response to incoming telephone calls and written correspondence from Financial Advisors and Branch Office Administrators in an accurate and efficient manner, while considering different variables such as legal/regulatory guidelines and risk to the firm.
Have an understanding of products and services offered by the firm, in order to provide reliable and accurate responses to questions from field associates
Strive to provide world class client service in line with individual and department performance and quality expectation measures for a Service Specialist
Contribute to the overall success of the team/department by acting as a resource for others and by supporting new initiatives, projects, or process changes
Identify opportunities for improvements or enhancements within the team/department

** Shift time 9am-6pm CST **

Shift time 9am-6pm CST **
A minimum of 3 years of experience working in the financial services industry or Edward Jones is required.
Excellent verbal/written communication skills
- Must be able to successfully support callers and peers with complex solutions while providing extraordinary service, clearly communicate regulatory requirement/ financial tax processes, and have the confidence to get the job successfully completed.
- Ability to respond to written correspondence in a clear and pleasant manner using correct grammar, spelling and format.
Positioned for success during change and enhancements
Understands and can delegate workflow and is developing leadership skills.
Must be able to multi-task and follow-up appropriately to take issues to resolution
Must be able to work in a fast paced, team oriented environment and quickly learn and apply new information
High proficiency in procedures and systems used by the department(s) with whom Service has a dependency is required
Superior level of knowledge within the team with the areas we support.
Strong computer skills are required. The position requires knowledge of applicable Edward Jones systems and external industry software.

Candidates that live within a commutable distance from our Mississauga, ON home office location are expected to work in the office four days per week.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate.

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More about this job

Responsibilities

Respond to telephone and written inquiries from financial advisors and branch office administrators, providing accurate, timely solutions while considering regulatory requirements and risk. Support branch teams and clients, contribute to team initiatives and process improvements, and help maintain service quality and resolve issues through to completion.

Requirements

A minimum of three years of experience in financial services or at Edward Jones is required, along with strong verbal and written communication, computer skills, and the ability to handle complex inquiries and multiple tasks. Candidates should have strong knowledge of relevant procedures, systems, products, and services, and be able to communicate regulatory and financial tax processes while working effectively in a fast-paced team environment.

Skills

Verbal Communication
Written Communication
Client Service
Financial Services Knowledge
Problem-Solving
Critical Thinking
Regulatory Compliance
Risk Assessment
Multitasking
Follow-Up
Teamwork
Workflow Coordination
Leadership
Process Improvement
Computer Skills
Financial Industry Software

Benefits

Base Salary
Benefits
Bonuses
Profit Sharing

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Branch Operations
Client Service
Service Excellence
Financial Advisors
Branch Office Administrators
Telephone Support
Written Correspondence
Regulatory Guidelines
Risk Management
Financial Products
Financial Services Products
Process Improvement
Workflow Coordination
Change Management
Quality Expectations
Financial Tax Processes
Department Procedures
Edward Jones Systems
External Industry Software
Team Support
Issue Resolution

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