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Added 14 mins ago
NB
Business Development Manager
National Bank of Canada
Kamloops, BC
- Full-time
…Financing team at National Bank means acting as a trusted financing partner for businesses operating in equipment intensive industries. This role allows you to have a direct impact on…
Added 45 mins ago
T
Test Engineer – MDM & Data Quality
Teqfocus
Toronto, ON
- Full-time
As a Salesforce Summit Partner, we work in Healthcare, Life Sciences, Financial Services, Insurance, and Hi-Tech - industries where getting AI right matters and the tolerance for failure is…
Added 45 mins ago
SP
Bilingual Customer Success Manager (French/English)
Salesforce Partner Canada
Montreal, QC
- Full-time
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
Added 1 hour ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 2 hours ago
B
Tech Lead - Application Development N 4C
BrightClaim
Montreal, QC
- Full-time
…intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a…
Added 2 hours ago
MI
Associate, Nexus, Client Delivery
MUFG Investor Services
Toronto, ON
- $60,000 to $88,000 CAD / year
- Full-time
MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Lillooet, BC
- Full-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Williams Lake, BC
- Full-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Added 4 hours ago
WI
HSE Site Representative
WSP in Canada
BC · British Columbia, Canada
- Full-time
Support compliance with applicable health and safety legislation, regulations, codes and standards, along with WSP and client-specific requirements.
Added 4 hours ago
J
Project Operations Manager (Construction)
Jobgether
Canada
- $85,000 to $105,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Project Operations Manager (Construction) based in Canada.
Added 4 hours ago
WI
HSE Site Representative
WSP in Canada
ON · Ontario, Canada
- Full-time
Support compliance with applicable health and safety legislation, regulations, codes and standards, along with WSP and client-specific requirements.
Added 4 hours ago
WI
HSE Site Representative
WSP in Canada
Quebec, QC
- Full-time
Support compliance with applicable health and safety legislation, regulations, codes and standards, along with WSP and client-specific requirements.
Added 4 hours ago
WI
HSE Site Representative
WSP in Canada
Quebec, QC
- Full-time
Support compliance with applicable health and safety legislation, regulations, codes and standards, along with WSP and client-specific requirements.
Added 4 hours ago
WI
HSE Site Representative
WSP in Canada
BC · British Columbia, Canada
- Full-time
Support compliance with applicable health and safety legislation, regulations, codes and standards, along with WSP and client-specific requirements.
Added 4 hours ago
WI
HSE Site Representative
WSP in Canada
Calgary, AB
- Full-time
Support compliance with applicable health and safety legislation, regulations, codes and standards, along with WSP and client-specific requirements.
Added 4 hours ago
WI
HSE Site Representative
WSP in Canada
Vancouver, BC
- Full-time
Support compliance with applicable health and safety legislation, regulations, codes and standards, along with WSP and client-specific requirements.
Added 4 hours ago
WI
HSE Site Representative
WSP in Canada
Vancouver, BC
- Full-time
Support compliance with applicable health and safety legislation, regulations, codes and standards, along with WSP and client-specific requirements.
Added 4 hours ago
LL
Junior Lawyer
LM Law & CPA LLP Eng
Toronto, ON
- Full-time
…corporate law, real estate, civil litigation, family law, and other client-focused services. Our collaborative approach allows us to consider both the legal and financial dimensions of our…
Added 4 hours ago
J
Proposal Lead
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Proposal Lead based in Canada.
Added 4 hours ago
MC
Senior Marketing Manager
MMC Corporate
Toronto, ON
- Other
Partner with the Head of Marketing and Comms for People and Investments and the Head of Marketing and Comms for Risk, as well as senior stakeholders, to define priorities, build annual…
Added 4 hours ago
SD
Specialized Account Executive- Simulation- Hybrid
Siemens Digital Industries Software
Montreal, QC
- Full-time
Added 4 hours ago
SD
Specialized Account Executive- Simulation- Hybrid
Siemens Digital Industries Software
Toronto, ON
- Full-time
Added 4 hours ago
T
Personal Banker Trainee
TD
Calgary, AB
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 5 hours ago
TS
Director - Commercial Card - Senior Product Manager - Transaction Banking Product, TD Securities
TD Securities
Toronto, ON
- Full-time
Partner with Sales, Technology, Risk, Operations, Marketing, Finance, Legal, Compliance, and external providers to deliver product initiatives and resolve complex business or client…
Added 5 hours ago
TC
Junior/Intermediate Structural Engineer
TIDES Consulting Ltd
Burnaby, BC
- Full-time
Welcome to Tides Consulting Ltd, your trusted partner in Structural, Civil Engineering, and Geotechnical Excellence in Burnaby, BC. Our growing team has an immediate opening for a…

Edward Jones

Tailored Branch Support Team Leader

Mississauga, ON, Canada

$77,000 to $127,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $77,000 to $127,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3–5+ years of experience in financial services, operations, or service delivery
Posting language: English
Posted: Oct 26, 2026

Original job description

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

The Team Leader, Tailored Branch Support (TBS), leads a team of high-performing associates who provide remote, tailored operational and client support to Financial Advisors (FAs) across Canada.

TBS partners closely with branch teams to deliver flexible, high-quality coverage aligned to each branch’s needs - ranging from short-term urgent support to long-term strategic assistance. The Team Leader ensures the team consistently delivers “first time, every time” service while enabling branch productivity, client experience, and business growth.

This role combines people leadership, operational execution, and strategic partnership to ensure TBS is a trusted extension of the branch.

Key Responsibilities

Team Leadership & Performance Management
Lead, coach, and develop a team of TBS associates delivering remote branch support across multiple service models
Foster a culture of accountability, collaboration, and continuous improvement
Provide ongoing performance feedback through coaching, quality reviews, and formal evaluations
Support career growth and development planning for associates
Build engagement across both Home Office and remote associates
Service Excellence & Client Experience
Champion a world-class service culture, ensuring consistent delivery of accurate, timely, and high-quality support
Reinforce TBS’s mission of delivering exceptional service and strong FA partnerships
Monitor service levels, quality metrics, and client satisfaction outcomes
Act as an escalation point for complex branch or client issues
Operational & Workflow Management
Manage team capacity across multiple TBS support types (short-term, medium-term, long-term, and onboarding support)
Proactively align staffing and skillsets to ensure supply anticipates and meets demand, leveraging trends, forecasting, and business insights to move from reactive to predictive workforce planning
Continuously monitor demand patterns across branches to anticipate coverage needs and adjust resources ahead of time
Leverage reporting and data analytics to optimize workflow, productivity, and turnaround times
Ensure operational discipline across processes, compliance, and risk management
Branch & Stakeholder Partnership
Build strong relationships with FAs, branch teams, and internal partners
Ensure the team understands branch-specific needs and tailors support accordingly
Partner with stakeholders on initiatives supporting the Canada Business Unit
Communicate priorities, changes, and strategic direction effectively
Continuous Improvement & Innovation
Identify and implement opportunities to improve efficiency, scalability, and service delivery
Drive enhancements that improve the branch, client, and associate experience
Contribute to evolving the TBS model to meet future business needs

Education/Certification

University degree or equivalent experience (Business, Finance, or Management preferred)

Experience:

3–5+ years of experience in financial services, operations, or service delivery
Experience leading teams in a high-volume, service-driven environment
Experience supporting branch operations, financial advisors, or client service delivery
Familiarity with remote workforce leadership models
Exposure to workforce planning, or capacity management
Continuous improvement mindset (Lean, Six Sigma, or similar experience is a plus)

Key Skills and Competencies:

Strong leadership and coaching capability
Excellent communication and stakeholder management skills
Strategic thinking with strong execution discipline
Data-driven decision making and problem-solving ability
Ability to manage complexity across multiple priorities and stakeholders
Proven ability to influence without authority
High adaptability in a dynamic, evolving environment

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate.

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop a team providing tailored remote operational and client support to financial advisors and branch teams across Canada. Manage service quality, staffing and workflows, stakeholder partnerships, escalations, and continuous improvement to support branch productivity and client experience.

Requirements

A university degree or equivalent experience is requested, with business, finance, or management preferred. Candidates should have 3–5+ years of relevant experience, including team leadership in a high-volume service environment, and familiarity with branch operations, remote workforce leadership, and workforce or capacity planning.

Skills

Team Leadership
Coaching And Development
Performance Management
Client Service
Stakeholder Management
Workforce Planning
Capacity Management
Data Analysis
Problem-Solving
Workflow Optimization
Operational Execution
Risk Management
Continuous Improvement
Strategic Thinking
Communication
Adaptability

Benefits

Benefits
Bonuses
Profit Sharing

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Branch Operations
Financial Advisors
Client Support
Remote Workforce Leadership
Team Leadership
Performance Management
Service Delivery
Client Experience
Workforce Planning
Capacity Management
Forecasting
Data Analytics
Workflow Optimization
Quality Metrics
Compliance
Risk Management
Stakeholder Management
Continuous Improvement
Lean
Six Sigma
Canada Business Unit

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