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Added 3 mins ago
B
Associate, Operations – Deposits and Payments
BMO
Montreal, QC · HO
- Full-time
…administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with…
Added 3 mins ago
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ASSOCIATE, GROWTH & TRANSITION CAPITAL - Calgary, Edmonton, and Winnipeg
BDC
Calgary, AB · AB · Winnipeg, MB
- Full-time
At BDC, the only bank dedicated exclusively to Canadian entrepreneurs, the Associate, Growth & Transition Capital plays a key role in evaluating, structuring, and executing financing…
Added 3 mins ago
B
Associate, M&A and Capital Markets
BDO
Calgary, AB · AB · Vancouver, BC
- Full-time
Conduct market, industry, and company research to support transactions and business development activities.
Added 3 mins ago
FT
Student Awards Team Lead - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
Coordinates the development of communication strategies to ensure all stakeholders are aware of Student Bursary and Awards key activities and timelines, to assist them with dissemination of…
Added 3 mins ago
FT
Systems Coordinator – Degree Audit - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
Under the general direction of the Associate Registrar – Admissions, Enrollment & Records, provides support and leadership relating to the Student Information System and systems supported…
Added 18 mins ago
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Sales Associate
EQ3
Burlington, ON
- $19 to $30 CAD / hour
- Full-time
Wellness programs and opportunities for professional development and career growth.
Added 18 mins ago
ScotiaMcLeod Administrative Associate (Contract)
Scotiabank
Vancouver, BC
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by…
Added 18 mins ago
Associate, Scotia Financial Planning - Toronto, ON
Scotiabank
Toronto, ON
As an Associate with Scotia Financial Planning, you will embark on a rewarding career journey designed to accelerate your development as a financial services professional. Working alongside…
Added 18 mins ago
Software Developer, Subsurface Applications (Associate - Senior) Landmark
Halliburton
Calgary, AB
…additional qualifications, demonstrated capabilities, and current business needs. Depending on education, experience, and skill level, candidates may be eligible for roles ranging from…
Added 18 mins ago
MI
Senior Associate, Capital Activity- Private Equity/ Private Markets
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
…careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of…
Added 18 mins ago
R(
Fashion Associate (Part time) - smart centres etobicoke
Reitmans (Canada) Ltée/Ltd
Toronto, ON · Etobicoke, Ontario
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 18 mins ago
S
Seasonal Associate
Sephora
Chilliwack, BC
- $19.85 to $24.8 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 20 mins ago
HF
Client Account Specialist
Hybrid Financial
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
- On-site
…diploma in a relevant field is required (Commerce, Finance, or Business Administration) Completion of the Investment Funds in Canada (IFC) is an asset Previous business development or sales…
Added 46 mins ago
RD
Associate
RBC Dominion Securities
Calgary, AB
- Full-time
The RBC Dominion Securities Calgary branch is looking for a resourceful, efficient and collaborative individual to join our team as an Associate.
Added 46 mins ago
MI
Senior Associate, Capital Activity- Private Equity/ Private Markets
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
…careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of…
Added 46 mins ago
MT
Social Impact Associate
Miller Thomson LLP
Vancouver, BC
- Full-time
We are recruiting for an energetic, team-oriented, and entrepreneurial Social Impact Associate to join our team in Vancouver.
Added 46 mins ago
TH
Department Supervisor Full-Time - 7265 Saskatoon South
The Home Depot Canada
Saskatoon, SK
- Full-time
…their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the…
Added 46 mins ago
AF
Senior Associate - Family Law
Anthony Family Law
Vaughan, ON
- Full-time
Business development opportunities to enable you to grow your practice
Added 46 mins ago
TH
Department Supervisor Full - Time - 7268 Windermere
The Home Depot Canada
AB · Edmonton, AB
- Full-time
Department Supervisors play an important role in talent development and associate engagement. This includes participating in the hiring process, onboarding new associates, providing…
Added 46 mins ago
TH
Department Supervisor Full-Time - 7268 Windermere
The Home Depot Canada
AB · Edmonton, AB
- Full-time
Department Supervisors play an important role in talent development and associate engagement. This includes participating in the hiring process, onboarding new associates, providing…
Added 48 mins ago
Assurance - Intermediate Associate
Segal GCSE LLP
Toronto, ON
INTERMEDIATE ACCOUNTING & ASSURANCE ASSOCIATE
Added 48 mins ago
T
Personal Banking Associate
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 48 mins ago
T
Customer Experience Associate - Dartmouth Crossing
TD
Dartmouth, NS
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 48 mins ago
T
Customer Experience Associate
TD
Erin, ON
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 48 mins ago
T
PIA Client Service Associate
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

EECOL

Associate Representative - Customer Service

9034 Quartz Rd, Whitehorse, YT, Y1A 2Z5, Canada

Full-time

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Job details

Job type: Full-time
Experience: 0-2 years of relevant experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Why You’ll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture!

What’s in it for You

Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!
Enjoy regular salary reviews and incentive opportunities.
EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided.
A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, life insurance, vision care, education assistance and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and much more.

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

Interacts with customers by phone or in person to provide information and to ensure best service possible.
Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
Refers unresolved customer grievances to designated departments for further investigation.
Completes customer invoicing.
Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
Prepares for, attends, and participates in weekly sales meetings.
Remains current on industry trends, market activity and competitor products.

Qualifications:

High School Diploma or Equivalent required.
0-2 years of relevant experience
1 year of sales experience preferred
Direct Sales (B2B) experience preferred
Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to build working relationships with other functional areas to best support mutual objectives
Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
Ability to research and resolve customer issues
Strong written and verbal communication skills
Basic computer skills
Ability to effectively prioritize and execute tasks
Ability to build and maintain long-term relationships with customers

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, EECOL also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, EECOL offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

Empowering People – Energizing Communities. Since 1919, EECOL Electric has provided material and technical support for the construction, industrial, and residential markets from over 60 locations in Canada. EECOL Electric is driven to provide exceptional service, proprietary solutions, and a complete product portfolio to a diverse range of customers' electrical requirements in automation, utility, lighting, data communication, wire and cable, power distribution, and renewable energy. EECOL's company culture is built on respect, integrity, honesty, and a shared passion for delivering a positive, memorable experience for our customers, partners, and communities. Join a Team Where Your First Job is Just the Beginning. We believe in the power of our people’s success – and that every team member should have the opportunity to grow without limits. EECOL's hire and grow within strategy empowers a change in how companies rely on their team members to move throughout all levels of the company. By joining our team, your contribution will help businesses and communities bring the right solutions to their electrical needs. If you are looking for an inclusive workplace that offers continuous development opportunities and brings state-of-the-art solutions to our electrical community, then you are in the right place. Find incredible opportunities to grow your career at Canada's premier electrical products distributor, while helping bring communities together. EECOL is an affiliated company of Wesco International. Future correspondence, documentation and systems may reference the Wesco name.

This posting is for a current, active vacancy intended for immediate hire.

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More about this job

Responsibilities

The Associate Representative responds to customer inquiries via phone, email, or in-person to provide information and resolve complaints. They also process orders, manage invoicing, and identify new sales opportunities while maintaining client relationships.

Requirements

Candidates must have a High School Diploma or equivalent and 0-2 years of relevant experience. Strong communication skills, basic computer proficiency, and a customer-service oriented mindset are required.

Skills

Customer service
Problem resolution
Sales
B2B sales
Order processing
Invoicing
Relationship building
Communication skills
Computer skills
Needs assessment
Complaint handling
Data entry
Time management
Industry trend analysis

Benefits

Paid time off
Comprehensive insurance
Flex benefits
Health plan
Dental plan
Life insurance
Vision care
Education assistance
Retirement savings plan
Pension
RRSP
TFSA
Travel discounts
Vehicle discounts
Shopping discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
B2B
Logistics
Supply Chain Management
Sales
Invoicing
Order Processing
Retail
Wholesale
Electrical Distribution
Automation
Power Distribution
Renewable Energy
Data Communication
Customer Satisfaction
Problem Solving
Relationship Management
In-store Operations

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