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Added 6 mins ago
DC
Control System Specialist
Delta Controls
Surrey, BC
- Full-time
Professional Development Services (PDS) provides advanced technical services and engineering assistance to our global network of customers. For each project, we work closely with the…
Added 8 mins ago
TN
qaymɩχʷqɛnəmšt Education Assistant
Tla’amin Nation
BC · qathet, British Columbia
- Part-time
- Temporary
The qaymɩχʷqɛnəmšt Education Assistant supports Tla’amin K-1 students participating in the qaymɩχʷqɛnəmšt Immersion Program by providing individualized academic, developmental, behavioural,…
Added 8 mins ago
B
Lifecycle Marketing Manager, Business Banking
BMO
Toronto, ON · BMOPLACE
- Full-time
The Lifecycle Marketing Manager, Business Banking is accountable for executing marketing strategies to help drive business objectives for Canadian Business Banking customer onboarding,…
Added 8 mins ago
KC
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Klohn Crippen Berger
Vancouver, BC
- Full-time
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Added 8 mins ago
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- Full-time
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- Full-time
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Added 8 mins ago
CE
Coordinator, Trade Programs & Community Engagement
Calgary Economic Development
Calgary, AB
- Full-time
Calgary Economic Development (CED) is an opportunity-maker, helping to spark and fuel Calgary’s growth. Our mandate is to position Calgary for long term economic success, through the…
Added 8 mins ago
YU
Accessibility and Learning Strategies Specialist
Yorkville University
Toronto, ON
- Full-time
Reporting to the Manager, Academic Accommodations and Accessibility, we are hiring an Accessibility and Learning Strategies Specialist to join our student support team. As our new…
Added 8 mins ago
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Nokia
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- Full-time
Leads the project team and may perform some line manager responsibilities.
Added 8 mins ago
Vertical Account Manager, Industrial Automation, Automotive
Siemens
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Automotive Sector Expertise: 5+ years of experience in sales, business development, or account management within the industry or suppliers to automotive industry with a strong understanding…
Added 8 mins ago
H
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- Full-time
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Added 8 mins ago
AC
Product Manager - HR Systems
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Toronto, ON · Dorval, QC
- Full-time
Air Canada seeks a highly motivated, detail orientated Product Manager to join the IT team at Air Canada. The ideal candidate interfaces with Air Canada business groups to identify and…
Added 8 mins ago
Manager, Capital Planning & Systems
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Edmonton, AB
Join Amrize as a Manager, Capital Planning & Systems and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company…
Added 8 mins ago
WM
Container Welder
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Hamilton, ON · STONEY CREEK, ON
- Full-time
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Added 8 mins ago
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Employee Referral Program – Potential Reward: $1,000.00
Added 8 mins ago
Director, Engineering
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Added 8 mins ago
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Casual ELC I
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- $15.7 to $21.41 CAD / hour
Work with the Physical Development Consultant (PDC) or management to understand child’s Personal Program Plan goals and implement and document the daily activities to enhance child’s growth…
Added 8 mins ago
Staff Technical Program Manager
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Added 22 mins ago
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Mechanical Technician
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- Full-time
Under the guidance of the Engineering Manager, this position performs a variety of functions in an engineering and manufacturing capacity. These duties include but are not limited to…
Added 22 mins ago
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Leisure Speciality Instructor(s) - Yoga
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Sudbury, ON · Greater Sudbury, ON
- Internship
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Added 22 mins ago
SB
Special Project Walmart Specialist
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Added 22 mins ago
C(
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Serving as a day-to-day relationship manager, delivering consistent, high-value communication to clients.
Added 22 mins ago
D&
Product Manager
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Toronto, ON
- Full-time
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Added 22 mins ago
QM
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Montreal, QC
- $90,000 USD / year
- Full-time
Added 22 mins ago
SS
Inside Account Manager
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- $60,000 to $80,000 CAD / year
- Full-time
Inside Account Manager – Environmental & Geotechnical

EECOL

Associate Representative - Customer Service

9034 Quartz Rd, Whitehorse, YT, Y1A 2Z5, Canada

Full-time

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Job details

Job type: Full-time
Experience: 0-2 years of relevant experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Why You’ll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture!

What’s in it for You

Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!
Enjoy regular salary reviews and incentive opportunities.
EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided.
A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, life insurance, vision care, education assistance and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and much more.

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

Interacts with customers by phone or in person to provide information and to ensure best service possible.
Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
Refers unresolved customer grievances to designated departments for further investigation.
Completes customer invoicing.
Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
Prepares for, attends, and participates in weekly sales meetings.
Remains current on industry trends, market activity and competitor products.

Qualifications:

High School Diploma or Equivalent required.
0-2 years of relevant experience
1 year of sales experience preferred
Direct Sales (B2B) experience preferred
Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to build working relationships with other functional areas to best support mutual objectives
Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
Ability to research and resolve customer issues
Strong written and verbal communication skills
Basic computer skills
Ability to effectively prioritize and execute tasks
Ability to build and maintain long-term relationships with customers

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, EECOL also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, EECOL offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

Empowering People – Energizing Communities. Since 1919, EECOL Electric has provided material and technical support for the construction, industrial, and residential markets from over 60 locations in Canada. EECOL Electric is driven to provide exceptional service, proprietary solutions, and a complete product portfolio to a diverse range of customers' electrical requirements in automation, utility, lighting, data communication, wire and cable, power distribution, and renewable energy. EECOL's company culture is built on respect, integrity, honesty, and a shared passion for delivering a positive, memorable experience for our customers, partners, and communities. Join a Team Where Your First Job is Just the Beginning. We believe in the power of our people’s success – and that every team member should have the opportunity to grow without limits. EECOL's hire and grow within strategy empowers a change in how companies rely on their team members to move throughout all levels of the company. By joining our team, your contribution will help businesses and communities bring the right solutions to their electrical needs. If you are looking for an inclusive workplace that offers continuous development opportunities and brings state-of-the-art solutions to our electrical community, then you are in the right place. Find incredible opportunities to grow your career at Canada's premier electrical products distributor, while helping bring communities together. EECOL is an affiliated company of Wesco International. Future correspondence, documentation and systems may reference the Wesco name.

This posting is for a current, active vacancy intended for immediate hire.

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More about this job

Responsibilities

The Associate Representative responds to customer inquiries via phone, email, or in-person to provide information and resolve complaints. They also process orders, manage invoicing, and identify new sales opportunities while maintaining client relationships.

Requirements

Candidates must have a High School Diploma or equivalent and 0-2 years of relevant experience. Strong communication skills, basic computer proficiency, and a customer-service oriented mindset are required.

Skills

Customer service
Problem resolution
Sales
B2B sales
Order processing
Invoicing
Relationship building
Communication skills
Computer skills
Needs assessment
Complaint handling
Data entry
Time management
Industry trend analysis

Benefits

Paid time off
Comprehensive insurance
Flex benefits
Health plan
Dental plan
Life insurance
Vision care
Education assistance
Retirement savings plan
Pension
RRSP
TFSA
Travel discounts
Vehicle discounts
Shopping discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
B2B
Logistics
Supply Chain Management
Sales
Invoicing
Order Processing
Retail
Wholesale
Electrical Distribution
Automation
Power Distribution
Renewable Energy
Data Communication
Customer Satisfaction
Problem Solving
Relationship Management
In-store Operations

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