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Added 19 mins ago
DG
Used Vehicle Sales Consultant
Dilawri Group of Companies
Regina, SK
- Full-time
…the entire sales process. Reporting to the Used Vehicle Sales Manager, this role works closely with customers to understand their needs, present suitable vehicle options, and guide them…
Added 20 mins ago
TH
Digital Content Specialist
The Home Depot Canada
Toronto, ON
- Full-time
…SKU (SSKU) functionality and support our ratings and reviews program. Our core objective is to ensure our customers receive a consistent experience while navigating our PIPs to build their…
Added 20 mins ago
SO
Sales Manager
Source Office Furniture & Systems Ltd.
AB · Edmonton, AB
- Full-time
Source Office Furniture is looking for a hands‑on, people‑first Sales Manager to lead, coach, and develop a high‑performing sales team while driving strong execution of sales strategy,…
Added 20 mins ago
SC
Store Loss Prevention Lead, Yorkdale Mall
Sport Chek
Toronto, ON
- Full-time
Reporting to the Store General Manager, you will be responsible for leading the effort to reduce internal and external loss within the store by being a presence on the sales floor and…
Added 20 mins ago
SC
Store Loss Prevention Lead, Oshawa Centre
Sport Chek
Oshawa, ON
- Full-time
Reporting to the Store General Manager, you will be responsible for leading the effort to reduce internal and external loss within the store by being a presence on the sales floor and…
Added 20 mins ago
TM
Wireless Store Manager
The Mobile Shop
Mount Pearl, NL
- Full-time
…Canada’s leading wireless retailer. We are seeking a Store Manager to work inside Dominion where you guide customers towards their optimal phone and rate plan options that align with their…
Added 22 mins ago
Retail Experience Lead
Fire & Flower Inc.
Yorkton, SK
2 years of experience in the retail industry.
Added 37 mins ago
S
Assistant Department Manager, Produce
Save-On-Foods
Duncan, BC
- Part-time
With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of…
Added 37 mins ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…participating in personal performance development and sharing industry knowledge to achieve common…
Added 37 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Toronto, ON
- Part-time
…most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality - from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our…
Added 37 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Windsor, ON
- Part-time
…most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality - from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our…
Added 37 mins ago
CT
Financial Analyst, Margin Retail Accounting
Canadian Tire Corporation
Toronto, ON
- Full-time
Reporting to the Manager, Margin Accounting, this role provides unique insight into Canadian Tire’s retail banners, key business initiatives and financial results. As part of a dynamic…
Added 51 mins ago
R
Yard & Warehouse Supervisor
RONA
Charlottetown, PE
- Full-time
A comprehensive training program for all new hires
Added 52 mins ago
BB
Business Development Coordinator
Bloomstar Bouquet
ON
- $51,000 to $56,000 CAD / year
- Full-time
We are seeking a motivated and detail-oriented Business Development Coordinator to support customer engagement, program execution, and business growth initiatives across the organization.…
Added 52 mins ago
Financial Consultant - Ottawa
Scotiabank
Ottawa, ON
Understand and comply with all industry regulations and MD's program and process requirements
Added 52 mins ago
QD
Sales Manager, Star Building Materials
Qualico Developments Canada Ltd.
Nisku, AB
- Full-time
…compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee…
Added 52 mins ago
GI
Shift Supervisor
Goodwill Industries Ontario Great Lakes
Mississauga, ON
- $41,000 to $46,000 CAD / year
- Full-time
The Community Store Shift Supervisor is responsible for assisting the Store Manager and Assistant Manager in the day-to-day running of the Donated Goods retail store. The Shift Supervisor…
Added 52 mins ago
W
(CAN) Cashier (Full Time)
Walmart
Kitchener, ON
- Full-time
Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout process to drive…
Added 1 hour ago
TS
The Shoe Co. - Supervisor Part-time
The Shoe Co.
Charlottetown, PE
- Part-time
As a (Part-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 1 hour ago
DA
Parts Manager - Relocate to Pincher Creek
Davis Auto Group
Calgary, AB
- Full-time
…Group family! As we continue to grow, we are seeking a Parts Manager to lead and shape our growing team. The successful candidate can expect to earn $80,000 - $100,000 annually, along with…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…participating in personal performance development and sharing industry knowledge to achieve common…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…participating in personal performance development and sharing industry knowledge to achieve common…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Perth, ON
- Full-time
…participating in personal performance development and sharing industry knowledge to achieve common…
Added 1 hour ago
R
Loss Prevention Manager - Head Office (Yorkdale Mall)
Retailors
Toronto, ON · North York, Ontario
- Full-time
…athleisure segment and a global partner of choice to operate Nike retail locations in Europe, Canada and…
Added 2 hours ago
R
Client Advisor
RBC
Smooth Rock Falls, ON
- Part-time
Track record in building rapport and maintaining client relationships within the financial, service or retail industry

EECOL

Associate Representative - Customer Service

9034 Quartz Rd, Whitehorse, YT, Y1A 2Z5, Canada

Full-time

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Job details

Job type: Full-time
Experience: 0-2 years of relevant experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Why You’ll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture!

What’s in it for You

Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!
Enjoy regular salary reviews and incentive opportunities.
EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided.
A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, life insurance, vision care, education assistance and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and much more.

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

Interacts with customers by phone or in person to provide information and to ensure best service possible.
Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
Refers unresolved customer grievances to designated departments for further investigation.
Completes customer invoicing.
Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
Prepares for, attends, and participates in weekly sales meetings.
Remains current on industry trends, market activity and competitor products.

Qualifications:

High School Diploma or Equivalent required.
0-2 years of relevant experience
1 year of sales experience preferred
Direct Sales (B2B) experience preferred
Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to build working relationships with other functional areas to best support mutual objectives
Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
Ability to research and resolve customer issues
Strong written and verbal communication skills
Basic computer skills
Ability to effectively prioritize and execute tasks
Ability to build and maintain long-term relationships with customers

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, EECOL also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, EECOL offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

Empowering People – Energizing Communities. Since 1919, EECOL Electric has provided material and technical support for the construction, industrial, and residential markets from over 60 locations in Canada. EECOL Electric is driven to provide exceptional service, proprietary solutions, and a complete product portfolio to a diverse range of customers' electrical requirements in automation, utility, lighting, data communication, wire and cable, power distribution, and renewable energy. EECOL's company culture is built on respect, integrity, honesty, and a shared passion for delivering a positive, memorable experience for our customers, partners, and communities. Join a Team Where Your First Job is Just the Beginning. We believe in the power of our people’s success – and that every team member should have the opportunity to grow without limits. EECOL's hire and grow within strategy empowers a change in how companies rely on their team members to move throughout all levels of the company. By joining our team, your contribution will help businesses and communities bring the right solutions to their electrical needs. If you are looking for an inclusive workplace that offers continuous development opportunities and brings state-of-the-art solutions to our electrical community, then you are in the right place. Find incredible opportunities to grow your career at Canada's premier electrical products distributor, while helping bring communities together. EECOL is an affiliated company of Wesco International. Future correspondence, documentation and systems may reference the Wesco name.

This posting is for a current, active vacancy intended for immediate hire.

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More about this job

Responsibilities

The Associate Representative responds to customer inquiries via phone, email, or in-person to provide information and resolve complaints. They also process orders, manage invoicing, and identify new sales opportunities while maintaining client relationships.

Requirements

Candidates must have a High School Diploma or equivalent and 0-2 years of relevant experience. Strong communication skills, basic computer proficiency, and a customer-service oriented mindset are required.

Skills

Customer service
Problem resolution
Sales
B2B sales
Order processing
Invoicing
Relationship building
Communication skills
Computer skills
Needs assessment
Complaint handling
Data entry
Time management
Industry trend analysis

Benefits

Paid time off
Comprehensive insurance
Flex benefits
Health plan
Dental plan
Life insurance
Vision care
Education assistance
Retirement savings plan
Pension
RRSP
TFSA
Travel discounts
Vehicle discounts
Shopping discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
B2B
Logistics
Supply Chain Management
Sales
Invoicing
Order Processing
Retail
Wholesale
Electrical Distribution
Automation
Power Distribution
Renewable Energy
Data Communication
Customer Satisfaction
Problem Solving
Relationship Management
In-store Operations

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