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Added 11 mins ago
DC
Control System Specialist
Delta Controls
Surrey, BC
- Full-time
2 years of experience as an Application Engineer either working with Building Automation (DDC) Control Systems, preferably Delta Controls and/or Loytec Controls
Added 13 mins ago
AC
Supervisor, Security
Auxly Cannabis
Leamington, ON
- $60,500 to $65,000 CAD / year
…requirements under the Cannabis Regulations Act are met, and security systems are fully…
Added 13 mins ago
Senior Casualty Claims Specialist – Aviva Business Insurance (ABI)
Aviva
Calgary, AB · Vancouver, BC · Markham, ON · Oakville, ON
Maintain the accuracy and integrity of the financial information captured in Aviva systems
Added 13 mins ago
Production Manager - Aviva AutoCare Centre
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Cambridge, ON · Toronto, ON
Valid driver's licence. Proficiency in Body Shop Connect and Mitchell repair center systems is highly desirable.
Added 13 mins ago
ST
Office Administrator, ETS
Saskatoon Tribal Council Inc
Saskatoon, SK
- $18.68 to $28.01 CAD / hour
- Full-time
Able to maintain filing systems and basic databases.
Added 13 mins ago
Director, Physical Safety & Strategic Security Solutions
Simon Fraser University
Burnaby, BC
…strategic security program. The role oversees integrated security systems, technology and service standards supporting the 24/7/365 Security Operations Centre and leads physical environment…
Added 13 mins ago
DG
Administrative Assistant
Doane Grant Thornton
Bridgewater, NS
- Full-time
Provide billing support using various Doane Grant Thornton systems
Added 13 mins ago
TU
Manager, HRIS & Technology Analyst
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
Are you a technology-driven HR professional who thrives at the intersection of people, systems, and data? Do you have strong analytical and problem-solving skills, with the ability to…
Added 13 mins ago
XT
Business Development Executive
XTL Transport, Logistics, Distribution
Toronto, ON
- Full-time
Educate customers on company systems and policies, addressing complaints and concerns when necessary.
Added 13 mins ago
BA
SERVICE BOOKING SPECIALIST
Bannister Automotive Group
Kelowna, BC
- $55,000 to $65,000 CAD / year
- Full-time
Using multiple computer systems throughout the day in a fast-paced environment
Added 13 mins ago
B
Intermediate Interior Designer
BGIS
Toronto, ON
- Full-time
…designing corporate interiors including work with specification of systems…
Added 13 mins ago
B
Senior Mechanical Engineer
BGIS
Markham, ON
- Full-time
Provide client communication and coordination, design development, and construction contract administration for mechanical systems upgrade projects mentioned above.
Added 13 mins ago
KC
Physiotherapist
KidsAbility Centre for Child Development
Kitchener, ON · Waterloo, ON
- Full-time
Proficiency with Microsoft Office applications and other web-based systems.
Added 13 mins ago
C
Winkler Cashier Shift Supervisor Full-Time
Co-op
Winkler, MB
- Full-time
Assist customers at checkout by scanning items, processing payments, and operating cash registers and POS systems accurately and efficiently.
Added 13 mins ago
RS
Principal Software Engineer- RMJ (AI Accelerated)
Redwood Software
ON
- $150,000 to $170,000 CAD / year
…across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric - with AI embedded across the automation lifecycle - Redwood accelerates the…
Added 13 mins ago
Automation Engineer
LAPORTE L.E.I.
Vancouver, BC
The candidate will play a key role in project management by ensuring planning, cost and schedule control, as well as the design, programming, and commissioning of automated systems
Added 13 mins ago
Automation Engineer
LAPORTE L.E.I.
Lethbridge, AB
The candidate will play a key role in project management by ensuring planning, cost and schedule control, as well as the design, programming, and commissioning of automated systems
Added 13 mins ago
Automation Engineer
LAPORTE L.E.I.
AB
The candidate will play a key role in project management by ensuring planning, cost and schedule control, as well as the design, programming, and commissioning of automated systems
Added 13 mins ago
Automation Engineer
LAPORTE L.E.I.
Calgary, AB
The candidate will play a key role in project management by ensuring planning, cost and schedule control, as well as the design, programming, and commissioning of automated systems
Added 13 mins ago
AC
Product Manager - HR Systems
Air Canada
Toronto, ON · Dorval, QC
- Full-time
…Specifically, Air Canada is seeking a seasoned Product Manager for HR Systems to lead the strategy, development, and continuous improvement of digital products that support key moments in…
Added 13 mins ago
Manager, Capital Planning & Systems
Amrize
Edmonton, AB
Join Amrize as a Manager, Capital Planning & Systems and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company…
Added 13 mins ago
WM
Container Welder
Waste Management, Inc. (WM)
Hamilton, ON · STONEY CREEK, ON
- Full-time
Work with modern fleet technology, specialized equipment and evolving systems that keep your skills sharp.
Added 13 mins ago
Scotia Jarislowsky Fraser Portfolio Administrator
Scotiabank
Markham, ON
Accurate management of client information and data through use and knowledge of applicable systems
Added 13 mins ago
Director, Engineering
Scotiabank
Toronto, ON
We are seeking an accomplished leader to own the current Canadian Banking customer systems and oversee the modernization of our mainframe-based platform to a modern, resiliency and scalable…
Added 13 mins ago
TU
Warehouse Manager
Tramontina, USA Inc
Oakville, ON
- Full-time
Familiarity with advanced warehouse automation systems integrated with SAP.

EECOL

Associate Representative - Customer Service

9034 Quartz Rd, Whitehorse, YT, Y1A 2Z5, Canada

Full-time

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Job details

Job type: Full-time
Experience: 0-2 years of relevant experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Why You’ll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture!

What’s in it for You

Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!
Enjoy regular salary reviews and incentive opportunities.
EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided.
A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, life insurance, vision care, education assistance and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and much more.

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

Interacts with customers by phone or in person to provide information and to ensure best service possible.
Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
Refers unresolved customer grievances to designated departments for further investigation.
Completes customer invoicing.
Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
Prepares for, attends, and participates in weekly sales meetings.
Remains current on industry trends, market activity and competitor products.

Qualifications:

High School Diploma or Equivalent required.
0-2 years of relevant experience
1 year of sales experience preferred
Direct Sales (B2B) experience preferred
Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to build working relationships with other functional areas to best support mutual objectives
Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
Ability to research and resolve customer issues
Strong written and verbal communication skills
Basic computer skills
Ability to effectively prioritize and execute tasks
Ability to build and maintain long-term relationships with customers

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, EECOL also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, EECOL offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

Empowering People – Energizing Communities. Since 1919, EECOL Electric has provided material and technical support for the construction, industrial, and residential markets from over 60 locations in Canada. EECOL Electric is driven to provide exceptional service, proprietary solutions, and a complete product portfolio to a diverse range of customers' electrical requirements in automation, utility, lighting, data communication, wire and cable, power distribution, and renewable energy. EECOL's company culture is built on respect, integrity, honesty, and a shared passion for delivering a positive, memorable experience for our customers, partners, and communities. Join a Team Where Your First Job is Just the Beginning. We believe in the power of our people’s success – and that every team member should have the opportunity to grow without limits. EECOL's hire and grow within strategy empowers a change in how companies rely on their team members to move throughout all levels of the company. By joining our team, your contribution will help businesses and communities bring the right solutions to their electrical needs. If you are looking for an inclusive workplace that offers continuous development opportunities and brings state-of-the-art solutions to our electrical community, then you are in the right place. Find incredible opportunities to grow your career at Canada's premier electrical products distributor, while helping bring communities together. EECOL is an affiliated company of Wesco International. Future correspondence, documentation and systems may reference the Wesco name.

This posting is for a current, active vacancy intended for immediate hire.

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More about this job

Responsibilities

The Associate Representative responds to customer inquiries via phone, email, or in-person to provide information and resolve complaints. They also process orders, manage invoicing, and identify new sales opportunities while maintaining client relationships.

Requirements

Candidates must have a High School Diploma or equivalent and 0-2 years of relevant experience. Strong communication skills, basic computer proficiency, and a customer-service oriented mindset are required.

Skills

Customer service
Problem resolution
Sales
B2B sales
Order processing
Invoicing
Relationship building
Communication skills
Computer skills
Needs assessment
Complaint handling
Data entry
Time management
Industry trend analysis

Benefits

Paid time off
Comprehensive insurance
Flex benefits
Health plan
Dental plan
Life insurance
Vision care
Education assistance
Retirement savings plan
Pension
RRSP
TFSA
Travel discounts
Vehicle discounts
Shopping discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
B2B
Logistics
Supply Chain Management
Sales
Invoicing
Order Processing
Retail
Wholesale
Electrical Distribution
Automation
Power Distribution
Renewable Energy
Data Communication
Customer Satisfaction
Problem Solving
Relationship Management
In-store Operations

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