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Added 8 mins ago
HR
Senior Legal Counsel
Holt Renfrew
Toronto, ON
- Full-time
Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
Added 23 mins ago
T
Public Relations Communications Manager
Turo
Toronto, ON
- $86,000 to $107,000 CAD / year
- Full-time
Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and…
Added 37 mins ago
NS
Group Services Labourer - Skilled Labourer (Hands-On Training Provided)
Northern Strands
Saskatoon, SK
- Full-time
Excellence – be a part of an industry leader in quality, safety, & integrity
Added 1 hour ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Airdrie, AB
- Full-time
If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role!…
Added 1 hour ago
SI
Finance Manager
StoneRidge Insurance Brokers
Hamilton, ON
- Full-time
StoneRidge Insurance Brokers is seeking an experienced Financial Manager to oversee the financial management of our real estate portfolio and related entities. You’ll lead accounting…
Added 1 hour ago
AA
Responsable gestion QSR (Intégrité du produit) / QSR Management Leader (Product Integrity)
Airbus Aircraft
Montreal, QC
- Full-time
Renforcer le lien avec les organisations Procurement Operations , Quality Operations , Customer Services et participer aux réunions hebdomadaires avec les représentants des achats, du…
Added 1 hour ago
A
Laboratory Warehouse Assistant (General Labour)
ALS
North Vancouver, BC · CAN - BC - North Vancouver
- Full-time
…efficiently. This role will work closely with the Batching Workflow team to assist weighers in meeting daily production targets while also providing support across laboratory operations…
Added 1 hour ago
VS
Welder Fitters
VAW Systems Ltd.
Steinbach, MB
- From $35.5 CAD / hour
- Full-time
- On-site
…great opportunity to gain hands-on experience in a supportive team environment where your contributions matter. What You'll Do: Carry out fitting and welding operations, including reading…
Added 2 hours ago
B
Personal Banking Associate
BMO
Knowlton, QC
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 2 hours ago
AI
Student Intern - Marine
Allianz Insurance
Toronto, ON
- $30 CAD / hour
- Full-time
Allianz Commercial (AzC) is one of the largest marine insurers in the world and is a leader in inland marine insurance and related property coverage across North America and various…
Added 2 hours ago
Janitorial Services Manager
Kandor
Victoria, BC
We are seeking an experienced and detail-oriented Janitorial Services Manager to lead our facilities operations team. Reporting to senior management, you will be responsible for planning,…
Added 2 hours ago
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Transfer Agency Centralized Alternatives, Senior Associate
State Street
Toronto, ON
- Full-time
The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to…
Added 2 hours ago
PC
Assistant Store Manager - Full-Time
PVH Corp.
Halton Hills, ON
- Full-time
Key Holder & Leader on Duty: As an Assistant Manager, you will lead store operations, including opening and closing procedures, managing day-to-day performance, coaching associates, and…
Added 2 hours ago
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Manager - Accounting Policy and Advisory
TD
Toronto, ON
- Full-time
…internally (Segment Finance, Corporate Development, Tax, Finance Operations, Investor Relations, Risk, etc.) and externally (auditors, advisors, and peer…
Added 2 hours ago
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Senior Systems Specialist, FP&A
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Added 3 hours ago
C
Sr Manager, FP&A – Hydronics
Carrier
Waterloo, ON
- $136,000 to $186,000 CAD / year
- Full-time
…leading and influencing across a matrixed organization and lead a team of finance professionals supporting the business. This position will support P&L, working capital, and cash functions…
Added 3 hours ago
B
Senior Manager, Lending Fraud Strategy
BMO
Toronto, ON · FCP
- Full-time
…of our lending fraud strategy. We're looking for a seasoned leader who can navigate ambiguity, influence across the organization, and turn complex challenges into practical solutions. In…
Added 3 hours ago
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Vice President, Commodities Development
BMO
Toronto, ON · FCP
- Full-time
Fixed Income Technology is seeking a strong, motivated senior technology leader to be part of Global Trading Solutions’ Commodities Technology team. The individual would be responsible for…
Added 3 hours ago
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Senior Technical Lead
BMO
Toronto, ON · FCP
- Full-time
…platforms that support our customers, employees, and business…
Added 3 hours ago
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Culinary Specialist 12-18 Month Contract
Sysco
Vancouver, BC · Sysco Vancouver
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 3 hours ago
Haul Truck Operator - Syncrude Base Mine
Fort McKay Group of Companies
Fort McMurray, AB
Under the direction of the Team Lead, the Haul Truck Operator is responsible for the operations of equipment in a safe, productive, and efficient manner according to the scope of the…
Added 3 hours ago
C
Product Manager - Fintech
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Added 4 hours ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
Collaborative Team Culture – Work alongside skilled professionals in a supportive, interdisciplinary setting.
Added 4 hours ago
FM
Welder Lead Hand
Fortis Mining Engineering & Manufacturing
Saskatoon, SK
- Full-time
Excellence – be a part of an industry leader in quality, safety, & integrity
Added 5 hours ago
MT
Head of Design Operations
Madison Taylor Design
Midhurst, ON
- Full-time
We are seeking a senior operational leader who understands that great operations are ultimately about enabling great people to do their best work - someone who can help us build the…

EECOL

Associate Representative - Customer Service

9034 Quartz Rd, Whitehorse, YT, Y1A 2Z5, Canada

Full-time

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Job details

Job type: Full-time
Experience: 0-2 years of relevant experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Why You’ll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture!

What’s in it for You

Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!
Enjoy regular salary reviews and incentive opportunities.
EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided.
A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, life insurance, vision care, education assistance and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and much more.

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

Interacts with customers by phone or in person to provide information and to ensure best service possible.
Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
Refers unresolved customer grievances to designated departments for further investigation.
Completes customer invoicing.
Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
Prepares for, attends, and participates in weekly sales meetings.
Remains current on industry trends, market activity and competitor products.

Qualifications:

High School Diploma or Equivalent required.
0-2 years of relevant experience
1 year of sales experience preferred
Direct Sales (B2B) experience preferred
Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to build working relationships with other functional areas to best support mutual objectives
Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
Ability to research and resolve customer issues
Strong written and verbal communication skills
Basic computer skills
Ability to effectively prioritize and execute tasks
Ability to build and maintain long-term relationships with customers

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, EECOL also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, EECOL offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

Empowering People – Energizing Communities. Since 1919, EECOL Electric has provided material and technical support for the construction, industrial, and residential markets from over 60 locations in Canada. EECOL Electric is driven to provide exceptional service, proprietary solutions, and a complete product portfolio to a diverse range of customers' electrical requirements in automation, utility, lighting, data communication, wire and cable, power distribution, and renewable energy. EECOL's company culture is built on respect, integrity, honesty, and a shared passion for delivering a positive, memorable experience for our customers, partners, and communities. Join a Team Where Your First Job is Just the Beginning. We believe in the power of our people’s success – and that every team member should have the opportunity to grow without limits. EECOL's hire and grow within strategy empowers a change in how companies rely on their team members to move throughout all levels of the company. By joining our team, your contribution will help businesses and communities bring the right solutions to their electrical needs. If you are looking for an inclusive workplace that offers continuous development opportunities and brings state-of-the-art solutions to our electrical community, then you are in the right place. Find incredible opportunities to grow your career at Canada's premier electrical products distributor, while helping bring communities together. EECOL is an affiliated company of Wesco International. Future correspondence, documentation and systems may reference the Wesco name.

This posting is for a current, active vacancy intended for immediate hire.

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More about this job

Responsibilities

The Associate Representative responds to customer inquiries via phone, email, or in-person to provide information and resolve complaints. They also process orders, manage invoicing, and identify new sales opportunities while maintaining client relationships.

Requirements

Candidates must have a High School Diploma or equivalent and 0-2 years of relevant experience. Strong communication skills, basic computer proficiency, and a customer-service oriented mindset are required.

Skills

Customer service
Problem resolution
Sales
B2B sales
Order processing
Invoicing
Relationship building
Communication skills
Computer skills
Needs assessment
Complaint handling
Data entry
Time management
Industry trend analysis

Benefits

Paid time off
Comprehensive insurance
Flex benefits
Health plan
Dental plan
Life insurance
Vision care
Education assistance
Retirement savings plan
Pension
RRSP
TFSA
Travel discounts
Vehicle discounts
Shopping discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
B2B
Logistics
Supply Chain Management
Sales
Invoicing
Order Processing
Retail
Wholesale
Electrical Distribution
Automation
Power Distribution
Renewable Energy
Data Communication
Customer Satisfaction
Problem Solving
Relationship Management
In-store Operations

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