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Added 6 mins ago
TH
Associé(e) Manutention de Jour (Temps plein) Temporaire
The Home Depot
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- Full-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 6 mins ago
TH
Cashier Part Time - MISSISSAUGA W
The Home Depot
Mississauga, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 6 mins ago
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Lumber Sales Part Time - MISSISSAUGA W
The Home Depot
Mississauga, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 6 mins ago
UO
Human Resources Partner
University of Waterloo
Waterloo, ON
- Full-time
At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance…
Added 6 mins ago
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Technical Account Manager
SOTI
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- Full-time
…today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and…
Added 6 mins ago
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Dental Clinic Receptionist
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- Full-time
…create a sophisticated, efficient space for learning, community service and research. The Nobel Biocare Oral Health Centre at UBC uses state-of-the-art technology and an innovative…
Added 6 mins ago
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Site Reliability Engineer II
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 6 mins ago
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Personal Banking Associate - Chateauguay (Full-time, 37.5h/week)
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- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 6 mins ago
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Manager, Life & Health Advice Center Performance
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Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 6 mins ago
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Knowledge & Learning Program Manager (Hybrid)
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BC · British Columbia,CAN Offsite
- Full-time
The Centralized Managed Support Operations (CMSO) organization is seeking a Knowledge & Learning Program Manager to serve as the dedicated Readiness Partner for the NSOC business unit. In…
Added 6 mins ago
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Beauty Advisor, Floater
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- Part-time
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
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Beauty Advisor - CREED
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- Full-time
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
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- Full-time
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
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Assistant Manager
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- Part-time
You can analyze and interpret the needs of customers and offer appropriate options, solutions, and resolutions required.
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Manager, Client Advice I
CIBC
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- Full-time
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Added 20 mins ago
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Associate Manager - Customer Service North America
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Grande Prairie, AB
- Full-time
As Associate Manager - Customer Service North America, you will be responsible for managing sales operational activities to ensure customer service levels are met or exceeded, with a focus…
Added 20 mins ago
E
Associate Representative - Customer Service
EECOL
Thompson, MB
- Full-time
Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or…
Added 20 mins ago
Specialist, Cash Management Client Services, GTB - Montreal
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Montreal, QC
The Specialist, Corporate Client Service is the primary officer responsible for servicing the highest valued Corporate Clients of the Bank with their business accounts, cash management,…
Added 20 mins ago
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Added 20 mins ago
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Senior Manager, Data Science & Analytics
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- Full-time
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of…
Added 20 mins ago
Operations Manager Winnipeg, MB
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Added 20 mins ago
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…solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9…
Added 20 mins ago
Manager Corporate Communications | Great West
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Reporting to the Vice President, Corporate Communications, the Manager, Corporate Communications supports the delivery of Great West’s global external communications agenda that strengthens…
Added 20 mins ago
YU
Grounds Supervisor
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Added 20 mins ago
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Associé(e) comptoir des entrepreneurs (temps partiel)
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…responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining…

EECOL

Associate Representative - Customer Service

18 Knife Crescent, P.O. Box 459, Thompson, MB, R8N 1N1, Canada

Full-time

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Job details

Job type: Full-time
Experience: 0-2 years of relevant experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Why You’ll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture!

What’s in it for You

Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!
Enjoy regular salary reviews and incentive opportunities.
EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided. We promote within; excellent opportunities to advance along with educational assistance so you can pursue your career goals.
A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, disability, life insurance, vision care, and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and many more.

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

Interacts with customers by phone or in person to provide information and to ensure best service possible.
Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
Refers unresolved customer grievances to designated departments for further investigation.
Completes customer invoicing.
Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
Prepares for, attends, and participates in weekly sales meetings.
Remains current on industry trends, market activity and competitor products.

Qualifications:

High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred
0-2 years of relevant experience
1 year of sales experience preferred
Direct Sales (B2B) experience preferred
Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to build working relationships with other functional areas to best support mutual objectives
Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
Ability to research and resolve customer issues
Strong written and verbal communication skills
Basic computer skills
Ability to effectively prioritize and execute tasks
Ability to build and maintain long-term relationships with customers

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, EECOL also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, EECOL offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

Empowering People – Energizing Communities. Since 1919, EECOL Electric has provided material and technical support for the construction, industrial, and residential markets from over 60 locations in Canada. EECOL Electric is driven to provide exceptional service, proprietary solutions, and a complete product portfolio to a diverse range of customers' electrical requirements in automation, utility, lighting, data communication, wire and cable, power distribution, and renewable energy. EECOL's company culture is built on respect, integrity, honesty, and a shared passion for delivering a positive, memorable experience for our customers, partners, and communities. Join a Team Where Your First Job is Just the Beginning. We believe in the power of our people’s success – and that every team member should have the opportunity to grow without limits. EECOL's hire and grow within strategy empowers a change in how companies rely on their team members to move throughout all levels of the company. By joining our team, your contribution will help businesses and communities bring the right solutions to their electrical needs. If you are looking for an inclusive workplace that offers continuous development opportunities and brings state-of-the-art solutions to our electrical community, then you are in the right place. Find incredible opportunities to grow your career at Canada's premier electrical products distributor, while helping bring communities together. EECOL is an affiliated company of Wesco International. Future correspondence, documentation and systems may reference the Wesco name.

This posting is for a current, active vacancy intended for immediate hire.

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More about this job

Responsibilities

You will respond to customer inquiries via phone, email, or in-person to resolve problems and provide information. Additionally, you will process orders, manage customer complaints, and identify new sales opportunities while maintaining accurate records of transactions.

Requirements

Candidates must have a high school diploma or equivalent, with an associate degree or college diploma preferred. You should possess 0-2 years of relevant experience, with a preference for 1 year of B2B sales experience and strong communication skills.

Skills

Customer service
Problem resolution
Order processing
Invoicing
Sales
B2B sales
Relationship building
Communication
Computer skills
Task prioritization
Complaint handling
Needs assessment
Technical support
Data entry
Market analysis

Benefits

Paid time off
Comprehensive insurance
Health plan
Dental plan
Disability insurance
Life insurance
Vision care
Retirement savings plan
Pension
RRSP
TFSA
Travel discounts
Vehicle discounts
Educational assistance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
B2B Distribution
Logistics
Supply Chain Management
Sales
Invoicing
Order Processing
Retail
Wholesale
Electrical Products
Automation
Utility
Lighting
Data Communication
Power Distribution
Renewable Energy
Customer Needs Assessment
Problem Solving
Relationship Management
Market Trends

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