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Added 2 mins ago
E
Seasonal Grocery/Market Associate (Full-Time) - Eataly Eaton Centre
Eataly
Toronto, ON
- $17.95 CAD / hour
- Full-time
- Contract
At Eataly, this role is referred to as a Market Associate. The Market Associate stocks and displays products in the Grocery, Produce, Housewares, and Wine departments, handles payments and…
Added 2 mins ago
FB
Warehouse Associate
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AI Engineer
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- $90,000 to $120,000 CAD / year
- Full-time
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- Part-time
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Manager, Business Development
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Added 18 mins ago
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Sales Associate
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- $17 CAD / hour
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Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 18 mins ago
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Customer Service Associate II
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Reporting to the Manager, Cloud Operations, the successful candidate will be responsible for deploying, maintaining, supporting, and optimizing a mission-critical SaaS environment hosted on…
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Beauty Manager, Hourly Full Time Flexible Shifts
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Work in conjunction with the Associate-Owner and Front Store Manager
Added 18 mins ago
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Asset Protection Associate
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- Full-time
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Added 18 mins ago
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VP & Head of Environmental, Canada
Allied World Assurance Company
Toronto, ON
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Added 33 mins ago
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Cashier Part Time - MISSISSAUGA W
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…the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout…
Added 33 mins ago
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Lumber Sales Part Time - MISSISSAUGA W
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Mississauga, ON
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Added 33 mins ago
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Personal Banking Associate - Chateauguay (Full-time, 37.5h/week)
TD
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Added 33 mins ago
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Equipment Rental Specialist
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Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales…
Added 47 mins ago
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Investment Associate
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Added 47 mins ago
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Associate Manager - Customer Service North America
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Grande Prairie, AB
- Full-time
As Associate Manager - Customer Service North America, you will be responsible for managing sales operational activities to ensure customer service levels are met or exceeded, with a focus…
Added 47 mins ago
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Associate Representative - Customer Service
EECOL
Thompson, MB
- Full-time
As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve…
Added 47 mins ago
Scotia Jarislowsky Fraser Associate Portfolio Manager - Toronto
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Added 47 mins ago
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Talent Acquisition Operations Associate
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Added 47 mins ago
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Associé(e) comptoir des entrepreneurs (temps partiel)
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Longueuil, QC
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…each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and…
Added 47 mins ago
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Lot Associate Part Time - TORONTO CURITY
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Toronto, ON
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 47 mins ago
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Added 48 mins ago
TU
Manager, Human Resources
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Manager, Human Resources is a key advisor for staff and faculty in the unit with supervisory responsibilities, including the Head of the Department and Associate Heads; it is expected…

EECOL

Associate Representative - Customer Service

18 Knife Crescent, P.O. Box 459, Thompson, MB, R8N 1N1, Canada

Full-time

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Job details

Job type: Full-time
Experience: 0-2 years of relevant experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Why You’ll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture!

What’s in it for You

Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!
Enjoy regular salary reviews and incentive opportunities.
EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided. We promote within; excellent opportunities to advance along with educational assistance so you can pursue your career goals.
A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, disability, life insurance, vision care, and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and many more.

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

Interacts with customers by phone or in person to provide information and to ensure best service possible.
Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
Refers unresolved customer grievances to designated departments for further investigation.
Completes customer invoicing.
Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
Prepares for, attends, and participates in weekly sales meetings.
Remains current on industry trends, market activity and competitor products.

Qualifications:

High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred
0-2 years of relevant experience
1 year of sales experience preferred
Direct Sales (B2B) experience preferred
Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to build working relationships with other functional areas to best support mutual objectives
Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
Ability to research and resolve customer issues
Strong written and verbal communication skills
Basic computer skills
Ability to effectively prioritize and execute tasks
Ability to build and maintain long-term relationships with customers

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, EECOL also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, EECOL offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

Empowering People – Energizing Communities. Since 1919, EECOL Electric has provided material and technical support for the construction, industrial, and residential markets from over 60 locations in Canada. EECOL Electric is driven to provide exceptional service, proprietary solutions, and a complete product portfolio to a diverse range of customers' electrical requirements in automation, utility, lighting, data communication, wire and cable, power distribution, and renewable energy. EECOL's company culture is built on respect, integrity, honesty, and a shared passion for delivering a positive, memorable experience for our customers, partners, and communities. Join a Team Where Your First Job is Just the Beginning. We believe in the power of our people’s success – and that every team member should have the opportunity to grow without limits. EECOL's hire and grow within strategy empowers a change in how companies rely on their team members to move throughout all levels of the company. By joining our team, your contribution will help businesses and communities bring the right solutions to their electrical needs. If you are looking for an inclusive workplace that offers continuous development opportunities and brings state-of-the-art solutions to our electrical community, then you are in the right place. Find incredible opportunities to grow your career at Canada's premier electrical products distributor, while helping bring communities together. EECOL is an affiliated company of Wesco International. Future correspondence, documentation and systems may reference the Wesco name.

This posting is for a current, active vacancy intended for immediate hire.

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More about this job

Responsibilities

You will respond to customer inquiries via phone, email, or in-person to resolve problems and provide information. Additionally, you will process orders, manage customer complaints, and identify new sales opportunities while maintaining accurate records of transactions.

Requirements

Candidates must have a high school diploma or equivalent, with an associate degree or college diploma preferred. You should possess 0-2 years of relevant experience, with a preference for 1 year of B2B sales experience and strong communication skills.

Skills

Customer service
Problem resolution
Order processing
Invoicing
Sales
B2B sales
Relationship building
Communication
Computer skills
Task prioritization
Complaint handling
Needs assessment
Technical support
Data entry
Market analysis

Benefits

Paid time off
Comprehensive insurance
Health plan
Dental plan
Disability insurance
Life insurance
Vision care
Retirement savings plan
Pension
RRSP
TFSA
Travel discounts
Vehicle discounts
Educational assistance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
B2B Distribution
Logistics
Supply Chain Management
Sales
Invoicing
Order Processing
Retail
Wholesale
Electrical Products
Automation
Utility
Lighting
Data Communication
Power Distribution
Renewable Energy
Customer Needs Assessment
Problem Solving
Relationship Management
Market Trends

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