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Added 7 mins ago
S
Analyst, Contract and Systems Support
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Regina, SK
- Full-time
Coordinate cross-functional efforts supporting the development of costing models and responding to data requests.
Added 7 mins ago
H
Manager Primary Health Care
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Saskatoon, SK
- Full-time
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Equipment Rental Specialist
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- Full-time
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- Full-time
Excellent business management/development skills.
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Manager System Flow Client Patient Access Services
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Manager Medical Imaging Urban
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Systems Engineering Analyst
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…businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and…
Added 21 mins ago
E
Associate Representative - Customer Service
EECOL
Thompson, MB
- Full-time
When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive…
Added 21 mins ago
FB
Sales Representative, Financial Services
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- Full-time
As a Sales Representative, Financial Services, you’ll play a key part in growing our business by:
Added 21 mins ago
MN
Retail Sales Representative
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Dorval, QC
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Added 21 mins ago
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Retail Sales Representative
Mosaic North America
Pointe-Claire, QC
- Part-time
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Added 21 mins ago
WF
Representative - Employee Benefits Sales
Western Financial Group
Winnipeg, MB
- Full-time
…Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across…
Added 21 mins ago
TI
Customer Service Rep - 12-Month Contract
Techtronic Industries Canada Inc. - TTI Canada
Winnipeg, MB
- Full-time
…outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear…
Added 21 mins ago
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Retail Sales Representative
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Kirkland, QC
- Part-time
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Representative- Commercial Sales
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- Full-time
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Added 21 mins ago
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Territory Manager (East Toronto)
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Added 21 mins ago
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Human Resources - HR Business Partner
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Toronto, ON · Scarborough, ON
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The Human Resources Business Partner (HRBP) supports assigned business functions by translating operational priorities into practical people solutions. The role partners with management,…
Added 21 mins ago
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Technical Specialist, UXO
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…environmental programs aligned with the Environmental Sustainable Development Strategy, range and training area program, and related directives. The incumbent provides environmental support…
Added 21 mins ago
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DC Associate
Worldpac
Richmond, BC
- $20.5 to $25.5 CAD / hour
- Full-time
Worldpac's well-respected, industry-leading business model, with a robust technology platform and comprehensive product assortment, is what differentiates us from our competitors. Our Team…
Added 21 mins ago
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Sales Representative - Uniform
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Montreal, QC
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That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 22 mins ago
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Implementation Project Manager
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- Full-time
The Implementation Project Manager will be called upon to act as the primary Zaddons representative for clients throughout the product implementation process, ensuring their success and…
Added 22 mins ago
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DC Associate
Worldpac
Richmond, BC
- $20.5 to $25.5 CAD / hour
- Full-time
Worldpac's well-respected, industry-leading business model, with a robust technology platform and comprehensive product assortment, is what differentiates us from our competitors. Our Team…
Added 22 mins ago
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Fashion Sales Associate
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Added 36 mins ago
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Member Services Representative - Part Time
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Aylmer, ON
- $45,000 to $49,000 CAD / year
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EECOL

Associate Representative - Customer Service

18 Knife Crescent, P.O. Box 459, Thompson, MB, R8N 1N1, Canada

Full-time

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Job details

Job type: Full-time
Experience: 0-2 years of relevant experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Why You’ll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture!

What’s in it for You

Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!
Enjoy regular salary reviews and incentive opportunities.
EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided. We promote within; excellent opportunities to advance along with educational assistance so you can pursue your career goals.
A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, disability, life insurance, vision care, and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and many more.

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

Interacts with customers by phone or in person to provide information and to ensure best service possible.
Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
Refers unresolved customer grievances to designated departments for further investigation.
Completes customer invoicing.
Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
Prepares for, attends, and participates in weekly sales meetings.
Remains current on industry trends, market activity and competitor products.

Qualifications:

High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred
0-2 years of relevant experience
1 year of sales experience preferred
Direct Sales (B2B) experience preferred
Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to build working relationships with other functional areas to best support mutual objectives
Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
Ability to research and resolve customer issues
Strong written and verbal communication skills
Basic computer skills
Ability to effectively prioritize and execute tasks
Ability to build and maintain long-term relationships with customers

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, EECOL also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, EECOL offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

Empowering People – Energizing Communities. Since 1919, EECOL Electric has provided material and technical support for the construction, industrial, and residential markets from over 60 locations in Canada. EECOL Electric is driven to provide exceptional service, proprietary solutions, and a complete product portfolio to a diverse range of customers' electrical requirements in automation, utility, lighting, data communication, wire and cable, power distribution, and renewable energy. EECOL's company culture is built on respect, integrity, honesty, and a shared passion for delivering a positive, memorable experience for our customers, partners, and communities. Join a Team Where Your First Job is Just the Beginning. We believe in the power of our people’s success – and that every team member should have the opportunity to grow without limits. EECOL's hire and grow within strategy empowers a change in how companies rely on their team members to move throughout all levels of the company. By joining our team, your contribution will help businesses and communities bring the right solutions to their electrical needs. If you are looking for an inclusive workplace that offers continuous development opportunities and brings state-of-the-art solutions to our electrical community, then you are in the right place. Find incredible opportunities to grow your career at Canada's premier electrical products distributor, while helping bring communities together. EECOL is an affiliated company of Wesco International. Future correspondence, documentation and systems may reference the Wesco name.

This posting is for a current, active vacancy intended for immediate hire.

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More about this job

Responsibilities

You will respond to customer inquiries via phone, email, or in-person to resolve problems and provide information. Additionally, you will process orders, manage customer complaints, and identify new sales opportunities while maintaining accurate records of transactions.

Requirements

Candidates must have a high school diploma or equivalent, with an associate degree or college diploma preferred. You should possess 0-2 years of relevant experience, with a preference for 1 year of B2B sales experience and strong communication skills.

Skills

Customer service
Problem resolution
Order processing
Invoicing
Sales
B2B sales
Relationship building
Communication
Computer skills
Task prioritization
Complaint handling
Needs assessment
Technical support
Data entry
Market analysis

Benefits

Paid time off
Comprehensive insurance
Health plan
Dental plan
Disability insurance
Life insurance
Vision care
Retirement savings plan
Pension
RRSP
TFSA
Travel discounts
Vehicle discounts
Educational assistance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
B2B Distribution
Logistics
Supply Chain Management
Sales
Invoicing
Order Processing
Retail
Wholesale
Electrical Products
Automation
Utility
Lighting
Data Communication
Power Distribution
Renewable Energy
Customer Needs Assessment
Problem Solving
Relationship Management
Market Trends

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