Archived listing. The details below describe a past opening.
Bilingual Traveller Support Specialist (Part-Time)
Employment Type: Part-Time / Temporary / On-site
Hours: 4 Hours a day, Monday to Friday
Starting Date: October 1st.
Location: Toronto, ON,
Salary: $25/h
This is a temporary position requiring Part-time hours. Employees are expected to work in the office on scheduled days. Limited work-from-home flexibility may be available based on business needs and team requirements. This is not a fully remote role.
EF Educational Tours helps teachers change their students’ lives through educational travel. Our mission is to open the world through education by helping people see new places, experience new cultures, and learn new things about the world and themselves.
As an Administrative Support Specialist, you’ll support the day-to-day administrative and financial operations behind every traveller’s journey. You’ll process applications, payments, refunds, and invoices with care and accuracy, because a correctly entered application and a clean account are what a smooth trip is built on.
This role is a strong fit for a recent graduate, a university student whose schedule allows full-time hours (think co-op term, gap semester, or a light final semester), or anyone early in their career who wants real experience in administration, customer operations, billing, and finance inside a global organization.
One thing we want to be upfront about: this is a temporary contract with a defined end date, and continued employment afterward is not guaranteed. What is guaranteed is genuine training, real responsibility, and experience you can point to. Strong performers may be considered for future openings across EF, and several teams here started people exactly this way.
What You’ll Do
We’ll be counting on you to:
-Process customer payments, refunds, and account adjustments in accordance with company policies (with a second review on every transaction while you’re learning, so you’re set up to get it right)
-Work closely with the Traveller Support, sales, finance, and operations teams to keep processes moving
Who You Are
People from different backgrounds can thrive in this role. What they have in common is that they are:
Why You’ll Love Working Here
Work in our light-filled, conveniently located downtown Toronto office where you’ll be part of a fun, fast-paced, and collaborative team working together to make an impact.
You’ll get structured onboarding from day one, including training on our platforms, our booking conditions, and the quality standards our Traveller Support team is coached to. You’ll leave this contract with practical, transferable experience in administration, operations, billing, and customer support.
You can also expect:
-Experience that can support future opportunities within administration, operations, finance, customer support, and other areas of the organization
About EF Education First & Educational Tours
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs turn dreams into international opportunities.
EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience, and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more.
Learn more about EF at https://ef.com or read more about our Educational Tours product at https://www.eftours.ca/.
