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Added 12 mins ago
Permanent, Part-time - Cleaner - 10 hrs/week (internal/external)
Sudbury Catholic District School Board
Sudbury, ON
Part-time
…questions about this collection of information, please contact Human Resources Services at (705)…
Added 12 mins ago
HR System Specialist - Dispatch
School District #73 (Kamloops/Thompson)
Kamloops, BC
Full-time
Under the limited supervision of the Manager of Human Resources, the incumbent facilitates the automated dispatch system for Teachers/TTOC and Support Staff/Casual replacements and records…
Added 12 mins ago
Permanent, Part-time - Cleaner - 10 hrs/week (internal/external)
Sudbury Catholic District School Board
Sudbury, ON · Coniston, ON
Part-time
…questions about this collection of information, please contact Human Resources Services at (705)…
Added 12 mins ago
LTO - Primary Team Member (1.00 FTE)
Halton Catholic District School Board
Milton, ON
Full-time
…administration. All decisions regarding candidate advancement are made by Human Resources Services staff in partnership with the hiring…
Added 12 mins ago
Assistant Store Manager (Toronto Eaton Centre)
Swatch
Toronto, ON
Full-time
The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and…
Added 42 mins ago
Manager, Financing Solutions
National Bank of Canada
Montreal, QC
Full-time
…healthcare professionals on all their financial projects. As a Manager, Financing Solutions, you will play a leading role in the strategic support of clients in the fields of pharmacy,…
Added 1 hour ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Accommodations for persons with disabilities required during the recruitment process are available upon request by notifying Human Resources at (705) 434-3377 ext 3354.
Added 1 hour ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Accommodations for persons with disabilities required during the recruitment process are available upon request by notifying Human Resources at (705) 434-3377 ext 3354.
Added 1 hour ago
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
Full-time
Accommodations for persons with disabilities required during the recruitment process are available upon request by notifying Human Resources at (705) 434-3377 ext 3354.
Added 1 hour ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
Accommodations for persons with disabilities required during the recruitment process are available upon request by notifying Human Resources at (705) 434-3377 ext 3354.
Added 1 hour ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
Accommodations for persons with disabilities required during the recruitment process are available upon request by notifying Human Resources at (705) 434-3377 ext 3354.
Added 1 hour ago
People and Culture Manager
Humans of HR
Vancouver, BC
$90,000 to $120,000 CAD / year
Full-time
People & Culture Manager | Vancouver | $90,000–$120,000 + 10% Bonus
Added 1 hour ago
Gifts of Hope Scheduler - Temporary
The Salvation Army Canada and Bermuda Territory
Kelowna, BC · Sutherland, ON · Okanagan Central Community Church - Sutherland
Part-time
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Added 3 hours ago
Program Assistant – Cancer Research Program (CRP)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the supervision of the Program Manager and in close collaboration with the Program leaders and the other program assistant(s), the incumbent provides personalized administrative and…
Added 3 hours ago
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the general supervision of the Director, Animal Resources Division (ARD), the incumbent is responsible for the management of the research animal facilities at the Montreal General…
Added 3 hours ago
Assistant Front Store Manager, Hourly Part Time Day
Jobbe
Halifax, NS
Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 3 hours ago
human resources manager
Accencis Group
Richmond Hill, ON
Full-time
Added 3 hours ago
Program Clerk - Specialty Services
Jobbe
Halifax, NS
Part-time
Employee discounts, wellness program, professional resources.
Added 4 hours ago
Restaurant manager
Harvey's
Niagara Falls, ON
Full-time
Added 4 hours ago
Senior Analyst, HRISNew
Glencore Canada
Vancouver, BC
$108,000 to $127,000 CAD / year
Full-time
Elk Valley Resources (EVR) operates four steelmaking coal mines that employ over 5,000 people in the Elk Valley of British Columbia. We are committed to responsible resource development,…
Added 4 hours ago
Lead Apprenticeship, TrainingNew
Glencore Canada
Sparwood, BC
$123,000 to $144,000 CAD / year
Full-time
Elk Valley Resources (EVR) operates four steelmaking coal mines that employ over 5,000 people in the Elk Valley of British Columbia. We are committed to responsible resource development,…
Added 4 hours ago
Interview Scheduling and Program Support Manager
RSM US LLP
Toronto, ON
Full-time
Education: Bachelor’s degree in human resources or related degree
Added 4 hours ago
Site Manager
Waste Connections
Penticton, BC
Full-time
The Site Manager sets the culture and leads the operational team in a healthy, safe and environmentally responsible manner, aligned with the corporate vision, mission and values. The role…
Added 5 hours ago
Static Guard Part Time
Norpro
Sault Ste. Marie, ON
Part-time
Norpro Security Ltd. is an inclusive employer. Accommodation is available in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.…
Added 5 hours ago
HR Manager - Volunteer Opportunity
Federation of Canadian-Brazilian Businesses (FCBB)
Canada
Volunteer
…relationships with the other Heads of Departments;- Lead a team of 5 resources, providing support and guidance as required by each member;- Develop, and or support the development of,…

Effortless Admin Inc.

Client Service Team Manager

Edmonton, AB, T6G 2C8, Canada

Job type: Full-time
Experience: 3+ years of leadership experience in a client service environment required
Posting language: English
Posted: Sep 18, 2026

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Original job description

About Effortless Admin

Effortless Admin is a fully web-based, multi-carrier, software solution that provides employers an effortless way of managing employee benefits. Our goal is to provide the best benefits administration experience to employers and their employees, empower advisors, and ultimately bring everyone together to work as effectively as possible. As an expanding organization, we're seeking motivated leaders who want to join us on our growth trajectory.

Why This Role Is Critical To Our Success

The Client Service Team Manager plays a pivotal role in our organization by leading our client-facing service teams that are the backbone of our customer experience. You'll oversee a team of specialists who support our clients in utilizing our industry-leading benefits administration platform. We're looking for a service-oriented leader with Canadian benefits administration experience who can drive team performance while maintaining our high standards of customer satisfaction. You'll collaborate closely with our development team to ensure our software continues to meet and exceed client expectations.

This is a full-time permanent position with a competitive compensation and benefits package. This position is in-person, on-site in Edmonton, AB.

Key Responsibilities

Lead, mentor, and develop a team of Group Benefits Specialists who support plan sponsors and members

Establish and maintain service level standards, ensuring exceptional customer support via live chat, email, and phone

Collaborate with the development team to provide service team insights for product improvements and refinements

Implement training programs to ensure team members remain current on product features and benefits administration best practices

Monitor team workload and performance metrics, making adjustments as needed to optimize efficiency

Identify trends in client inquiries and issues to proactively address recurring challenges

Serve as an escalation point for complex client situations, demonstrating advanced problem-solving skills

Create and maintain documentation of service procedures and best practices

Regularly report on team performance and client satisfaction metrics to senior leadership

Qualifications

3+ years of leadership experience in a client service environment required

Canadian benefits administration experience preferred

Minimum Bachelor's degree (or equivalent) in Business Admin or related field preferred

GBA Designation preferred

Proven track record of building and leading high-performing teams

Excellent verbal and written communication skills

Strong organizational and project management abilities

Ability to analyze service data and implement improvements based on findings

Bilingual in English and French is an asset but not required

What We Offer

The opportunity to shape the service experience for Canada's top benefits administration technology provider

Leadership role in a growing, innovative company that values employee development

Collaboration with industry experts and our cutting-edge development team

Competitive salary, comprehensive benefits package, and performance incentives

Professional development opportunities and leadership training

A flexible company culture that celebrates success and values work-life balance

The chance to make a significant impact on our business growth and customer satisfaction

If you're passionate about client service excellence, have a deep understanding of the Canadian benefits industry, and thrive in a leadership role, we want to hear from you. Please submit your resume and cover letter detailing your experience in team management and benefits administration.

Effortless Admin is committed to building diverse teams and an inclusive workplace. We encourage applications from all qualified candidates.

Apply About employer

More about this job

Responsibilities

The Client Service Team Manager leads and mentors a team of Group Benefits Specialists to ensure exceptional customer support and service standards. They also collaborate with the development team to provide insights for product improvements and monitor team performance metrics.

Requirements

Candidates must have at least 3 years of leadership experience in a client service environment and a Bachelor's degree in Business Administration or a related field. Experience in Canadian benefits administration and a GBA designation are preferred.

Skills

Team leadership
Client service
Canadian benefits administration
Project management
Data analysis
Mentoring
Performance management
Communication skills
Problem-solving
Process documentation
Customer satisfaction
Training

Benefits

Performance incentives
Professional development opportunities
Leadership training

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Benefits Administration
Team Management
Group Benefits
SaaS
Performance Metrics
Leadership
Customer Experience
Project Management
GBA Designation
Business Administration
Software Solution
Plan Sponsors
Data Analysis
Training Programs

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