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Added 2 mins ago
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Contract
Prepare, submit and maintain research ethics board (REB) applications, including initial submissions, amendments, annual renewals and study closures, for all projects in the program,
Added 2 mins ago
Senior Project Engineering Specialist
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
Full-time
…heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will…
Added 2 mins ago
Executive Director - EYET Family Resources
crawfordconnect
Toronto, ON
Full-time
Submit your resume and cover letter of interest immediately.
Added 2 mins ago
Senior Microsoft Dynamics 365 Developer
VStream Labs Inc.
Toronto, ON · Greater Toronto Area, Canada
$70 to $75 CAD / hour
Contract
Please submit a current resume showing your relevant Dynamics 365, Power Platform, Dataverse, Azure, .NET, C# and JavaScript experience.
Added 2 mins ago
Family Law clerk
Progressive Legal Solutions
Toronto, ON · North York, ON
Full-time
Please submit your resume, highlighting your relevant family law experience, administrative skills, and familiarity with Ontario court filing systems.
Added 3 mins ago
Managing Director - Cybersecurity & Core Technology Audit
BMO
Toronto, ON · FCP
Full-time
Takes measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 3 mins ago
Customer Service Rep
BMO
Oak Bay, BC · Victoria, BC
Part-time
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 3 mins ago
Internal Sales Associate, Retail Distribution
BMO
Toronto, ON · FCP
Full-time
…any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit…
Added 3 mins ago
Administrative Assistant, Corporate Governance
Calgary West Central Primary Care Network
Remote, Canada
Contract · Remote
To apply for this position, please submit your application to the posting on the CWC PCN’s website. When you apply, please include the following:
Added 3 mins ago
Senior Project Engineering Specialist
Riverside Natural Foods Ltd.
Toronto, ON
…heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will…
Added 18 mins ago
Revenue Team Lead
BC Ferries
Victoria, BC
Other
If this sounds like your next great career move, please submit your cover letter and resume by October 4, 2026 at 11:59pm.
Added 32 mins ago
Automation Manager (Full Time Contract - 12 Months)
IG Wealth Management
ON · Ontario, Canada
Full-time
…office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster…
Added 32 mins ago
Co-op, Assurance and Accounting
ACCA Careers
Saskatoon, SK
Temporary
When applying, please submit your resume, cover letter, transcript and other applicable forms, as necessary, in 1 document. Applications for this role must be submitted by 11:59PM on…
Added 32 mins ago
Senior Finance Manager
Vaco by Highspring
Mississauga, ON
$100,000 to $110,000 CAD / year
Full-time
Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.
Added 32 mins ago
Senior Tax Manager
Vaco by Highspring
Toronto, ON
Full-time
Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.
Added 32 mins ago
Maintenance and Renovations Specialist
Boardwalk
AB · Edmonton, AB
Full-time
Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the…
Added 32 mins ago
Cleaner
Boardwalk
AB · Edmonton, AB
Full-time
Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the…
Added 32 mins ago
Procurement Administrator, Parts & Materials
Boardwalk
Calgary, AB
Full-time
Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the…
Added 33 mins ago
RPN – Foot Care Nurse
NorWest Community Health Centres
Greenstone, ON
Please submit your cover letter, resume and three work reference contacts with your online application. Cover letters can be addressed to:
Added 33 mins ago
Student Commons Administrator
University of Alberta
Edmonton, AB
Part-time
Added 33 mins ago
Business Analyst, Applications and Systems
The Health Employers Association of BC
Vancouver, BC
Full-time
Are you looking to grow your career? Look no further than HEABC, the Health Employers Association of British Columbia. We contribute to the growth and sustainability of the BC health care…
Added 33 mins ago
Payroll Specialist
CenterLine (Windsor) Limited
Lasalle, ON
$26 to $36 CAD / hour
Full-time
You will gain extensive process and product experience to expand your knowledge and personal development in a family-oriented culture that promotes engagement and work/life balance.
Added 47 mins ago
Substation Technologist
AltaLink
Rocky View No 44, AB · Rocky View County, AB
Full-time
In proceeding with your application, you will be required to submit personal information to AltaLink through our applicant tracking service provider and this information will be accessible…
Added 48 mins ago
Client Payment Administrator
Family Service Toronto
Toronto, ON
$45,967 to $56,549 CAD / year
Full-time · Temporary
Added 48 mins ago
Director, Corp. Partnerships, Western Regions
Canadian Cancer Society
Calgary, AB
Full-time

Effortless Admin Inc.

Client Service Team Manager

Edmonton, AB, T6G 2C8, Canada

Job type: Full-time
Experience: 3+ years of leadership experience in a client service environment required
Posting language: English
Posted: Sep 18, 2026

Apply About employer

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Original job description

About Effortless Admin

Effortless Admin is a fully web-based, multi-carrier, software solution that provides employers an effortless way of managing employee benefits. Our goal is to provide the best benefits administration experience to employers and their employees, empower advisors, and ultimately bring everyone together to work as effectively as possible. As an expanding organization, we're seeking motivated leaders who want to join us on our growth trajectory.

Why This Role Is Critical To Our Success

The Client Service Team Manager plays a pivotal role in our organization by leading our client-facing service teams that are the backbone of our customer experience. You'll oversee a team of specialists who support our clients in utilizing our industry-leading benefits administration platform. We're looking for a service-oriented leader with Canadian benefits administration experience who can drive team performance while maintaining our high standards of customer satisfaction. You'll collaborate closely with our development team to ensure our software continues to meet and exceed client expectations.

This is a full-time permanent position with a competitive compensation and benefits package. This position is in-person, on-site in Edmonton, AB.

Key Responsibilities

Lead, mentor, and develop a team of Group Benefits Specialists who support plan sponsors and members

Establish and maintain service level standards, ensuring exceptional customer support via live chat, email, and phone

Collaborate with the development team to provide service team insights for product improvements and refinements

Implement training programs to ensure team members remain current on product features and benefits administration best practices

Monitor team workload and performance metrics, making adjustments as needed to optimize efficiency

Identify trends in client inquiries and issues to proactively address recurring challenges

Serve as an escalation point for complex client situations, demonstrating advanced problem-solving skills

Create and maintain documentation of service procedures and best practices

Regularly report on team performance and client satisfaction metrics to senior leadership

Qualifications

3+ years of leadership experience in a client service environment required

Canadian benefits administration experience preferred

Minimum Bachelor's degree (or equivalent) in Business Admin or related field preferred

GBA Designation preferred

Proven track record of building and leading high-performing teams

Excellent verbal and written communication skills

Strong organizational and project management abilities

Ability to analyze service data and implement improvements based on findings

Bilingual in English and French is an asset but not required

What We Offer

The opportunity to shape the service experience for Canada's top benefits administration technology provider

Leadership role in a growing, innovative company that values employee development

Collaboration with industry experts and our cutting-edge development team

Competitive salary, comprehensive benefits package, and performance incentives

Professional development opportunities and leadership training

A flexible company culture that celebrates success and values work-life balance

The chance to make a significant impact on our business growth and customer satisfaction

If you're passionate about client service excellence, have a deep understanding of the Canadian benefits industry, and thrive in a leadership role, we want to hear from you. Please submit your resume and cover letter detailing your experience in team management and benefits administration.

Effortless Admin is committed to building diverse teams and an inclusive workplace. We encourage applications from all qualified candidates.

Apply About employer

More about this job

Responsibilities

The Client Service Team Manager leads and mentors a team of Group Benefits Specialists to ensure exceptional customer support and service standards. They also collaborate with the development team to provide insights for product improvements and monitor team performance metrics.

Requirements

Candidates must have at least 3 years of leadership experience in a client service environment and a Bachelor's degree in Business Administration or a related field. Experience in Canadian benefits administration and a GBA designation are preferred.

Skills

Team leadership
Client service
Canadian benefits administration
Project management
Data analysis
Mentoring
Performance management
Communication skills
Problem-solving
Process documentation
Customer satisfaction
Training

Benefits

Performance incentives
Professional development opportunities
Leadership training

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Benefits Administration
Team Management
Group Benefits
SaaS
Performance Metrics
Leadership
Customer Experience
Project Management
GBA Designation
Business Administration
Software Solution
Plan Sponsors
Data Analysis
Training Programs

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