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Added 12 mins ago
Manager of Financial Accounting
TJX Companies
ON · Mississauga, Ontario
Full-time
We’re seeking a Manager Of Financial Accounting to lead the high-performing team responsible for the accuracy, integrity, and continuous improvement of financial accounting processes for…
Added 12 mins ago
Assistant Store Manager Winners Homesense Metrotown
TJX Companies
Burnaby, BC
Full-time
Demonstrated ability to lead, develop, and empower a large team.
Added 27 mins ago
Part Time Floor Leader - Mic Mac Shopping Centre
Lush Fresh Handmade Cosmetics North America
Dartmouth, NS
Part-time
Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and…
Added 27 mins ago
Senior Systems Integrator – Enterprise BAS/BMS (SIBA002)
Potenco
Toronto, ON · Greater Toronto Area, Canada
Full-time
The role will lead detailed EBO engineering and system integration activities across multiple buildings and Edge Server environments. Responsibilities include system database configuration,…
Added 27 mins ago
Guest Service Agent Lead 3rd Shift
River Cree Resort & Casino
Spruce Grove, AB
Full-time
Participates as needed in the interviewing and hiring of Front Office associate team members with the appropriate skills.
Added 56 mins ago
Warehouse Supervisor
Astanor
Toronto, ON · North York, ON
$60,000 to $75,000 CAD / year
Full-time
Proven ability to lead, train, and motivate a team in a fast-paced environment
Added 56 mins ago
Solutions Architect
Brainhunter Systems Ltd
ON · Ontario, Canada
Contract
Position Overview: Seeking an expert in the product or platform team accountable for the overall solution design quality and persistence of alignment. Defines and maintains the solution…
Added 56 mins ago
Yoga Instructor
Mirage Society & Yoga
Toronto, ON · Greater Toronto Area, Canada
Full-time
…environment. The instructor will collaborate with the Mirage team to support corporate offsites and wellness retreats, contribute to community-building activities, and uphold Mirage’s…
Added 56 mins ago
Senior Interior Designer
Recruitment By Design
Toronto, ON
$90,000 to $100,000 CAD / year
Full-time
…hospitality and/or multi-residential design to join their growing team. This is a permanent, full-time, in studio position, offering a base salary of $80-$100k, or more, depending on…
Added 56 mins ago
Vice President of Customer Experience (CX)
AMZ Prep®
Mississauga, ON
Full-time
You will run a book of your own, lead the team that runs the rest, and build the system that lets us see account health before it turns into churn.
Added 56 mins ago
Senior EMC Engineer – Aerospace
Trivosys Technologies LLC
Dorval, QC
Full-time
We are seeking an experienced EMC Engineering professional to join an aerospace engineering team supporting aircraft certification, safety, production, and in-service activities.
Added 56 mins ago
Merchandising Supervisor
Bloomstar Bouquet
Mont-Royal, QC
Full-time
Responsible for hiring, training, administering and managing a team of regional Merchandisers.
Added 56 mins ago
AI & Cloud Governance Lead
Northbridge Financial Corporation
Toronto, ON
Full-time
What is it like to be an AI & Cloud Governance Lead at Northbridge Financial
Added 1 hour ago
Director of Product Management Enterprise
Trackforce
Montreal, QC
Full-time
You will lead and develop a team of Product Managers while delivering modular, API-first enterprise capabilities that unlock new market expansion. This role blends strategic ownership with…
Added 1 hour ago
Project Manager - PL#60915
Peter Lucas
Kelowna, BC
Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for a Project Manager to join our team.
Added 1 hour ago
Project Engineer/Coordinator - PL#27075
Peter Lucas
Kelowna, BC
Full-time
Peter Lucas Project Management invests in people, and community to provide gold standard project delivery. We are currently looking for a Project Coordinator to join our team.
Added 1 hour ago
Senior Project Manager
AgileGrid Solutions
Canada
Full-time
…through responsible engineering and project execution. Join our team to be part of impactful projects that shape the future of industry and…
Added 1 hour ago
Country Manager
Ready4VC
Toronto, ON · Greater Toronto Area, Canada
Full-time
Build and lead a high-performing local team as the organization grows.
Added 1 hour ago
Account Coordinator - XM & Events
Coveted Co.
Toronto, ON
Full-time
…execution, with a seat in the room and opportunities to step up and lead. You’ll work closely with the senior team, gaining a clear view into how decisions are made and how experiences come…
Added 1 hour ago
Product Owner, Data & Integration (12-month contract)
Canada Goose
Toronto, ON
Full-time
The Product Owner plays a central role to lead and manage our data automation and integration initiatives, within a dynamic and fast-paced environment at Canada Goose. You will serve as a…
Added 2 hours ago
Assistant Manager - Stock Yards Village
Old Navy
Toronto, ON
Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 2 hours ago
Program Manager
Foster Nation
Brampton, ON · Regional Municipality of Peel, ON
Full-time
Foster Nation is seeking a dedicated professional to lead the design, implementation, and rapid expansion of our core programs and empowerment initiatives. At Foster Nation, we believe that…
Added 2 hours ago
Regional Director, Cleaning Services
BGIS
Toronto, ON
Full-time
BGIS SCS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation…
Added 3 hours ago
Front End - Manager Front End
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stoney Creek, NB
Initiate, support, participate and lead community and charitable events and activities.
Added 4 hours ago
Guest Service Agent Lead 3rd Shift
River Cree Resort & Casino
Enoch, AB
Full-time
Participates as needed in the interviewing and hiring of Front Office associate team members with the appropriate skills.

Effortless Admin Inc.

Client Service Team Manager

Edmonton, AB, T6G 2C8, Canada

Job type: Full-time
Experience: 3+ years of leadership experience in a client service environment required
Posting language: English
Posted: Sep 18, 2026

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Original job description

About Effortless Admin

Effortless Admin is a fully web-based, multi-carrier, software solution that provides employers an effortless way of managing employee benefits. Our goal is to provide the best benefits administration experience to employers and their employees, empower advisors, and ultimately bring everyone together to work as effectively as possible. As an expanding organization, we're seeking motivated leaders who want to join us on our growth trajectory.

Why This Role Is Critical To Our Success

The Client Service Team Manager plays a pivotal role in our organization by leading our client-facing service teams that are the backbone of our customer experience. You'll oversee a team of specialists who support our clients in utilizing our industry-leading benefits administration platform. We're looking for a service-oriented leader with Canadian benefits administration experience who can drive team performance while maintaining our high standards of customer satisfaction. You'll collaborate closely with our development team to ensure our software continues to meet and exceed client expectations.

This is a full-time permanent position with a competitive compensation and benefits package. This position is in-person, on-site in Edmonton, AB.

Key Responsibilities

Lead, mentor, and develop a team of Group Benefits Specialists who support plan sponsors and members

Establish and maintain service level standards, ensuring exceptional customer support via live chat, email, and phone

Collaborate with the development team to provide service team insights for product improvements and refinements

Implement training programs to ensure team members remain current on product features and benefits administration best practices

Monitor team workload and performance metrics, making adjustments as needed to optimize efficiency

Identify trends in client inquiries and issues to proactively address recurring challenges

Serve as an escalation point for complex client situations, demonstrating advanced problem-solving skills

Create and maintain documentation of service procedures and best practices

Regularly report on team performance and client satisfaction metrics to senior leadership

Qualifications

3+ years of leadership experience in a client service environment required

Canadian benefits administration experience preferred

Minimum Bachelor's degree (or equivalent) in Business Admin or related field preferred

GBA Designation preferred

Proven track record of building and leading high-performing teams

Excellent verbal and written communication skills

Strong organizational and project management abilities

Ability to analyze service data and implement improvements based on findings

Bilingual in English and French is an asset but not required

What We Offer

The opportunity to shape the service experience for Canada's top benefits administration technology provider

Leadership role in a growing, innovative company that values employee development

Collaboration with industry experts and our cutting-edge development team

Competitive salary, comprehensive benefits package, and performance incentives

Professional development opportunities and leadership training

A flexible company culture that celebrates success and values work-life balance

The chance to make a significant impact on our business growth and customer satisfaction

If you're passionate about client service excellence, have a deep understanding of the Canadian benefits industry, and thrive in a leadership role, we want to hear from you. Please submit your resume and cover letter detailing your experience in team management and benefits administration.

Effortless Admin is committed to building diverse teams and an inclusive workplace. We encourage applications from all qualified candidates.

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More about this job

Responsibilities

The Client Service Team Manager leads and mentors a team of Group Benefits Specialists to ensure exceptional customer support and service standards. They also collaborate with the development team to provide insights for product improvements and monitor team performance metrics.

Requirements

Candidates must have at least 3 years of leadership experience in a client service environment and a Bachelor's degree in Business Administration or a related field. Experience in Canadian benefits administration and a GBA designation are preferred.

Skills

Team leadership
Client service
Canadian benefits administration
Project management
Data analysis
Mentoring
Performance management
Communication skills
Problem-solving
Process documentation
Customer satisfaction
Training

Benefits

Performance incentives
Professional development opportunities
Leadership training

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Benefits Administration
Team Management
Group Benefits
SaaS
Performance Metrics
Leadership
Customer Experience
Project Management
GBA Designation
Business Administration
Software Solution
Plan Sponsors
Data Analysis
Training Programs

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