Find work in Canada.

490,096 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 22 mins ago
Senior Product Marketing Manager, IT and AI Transformation
Asana
Vancouver, BC
Map IT buyer decision journeys, detailing budget ownership, evaluation frameworks, and the critical dynamics between technical influencers and executive sponsors.
Added 22 mins ago
EC
Platform Engineer
Experis Canada
Toronto, ON
- Contract
Added 22 mins ago
ES
Technical Expert – Flight Control Laws Design, Development & Analysis
Enterprise Solutions Inc.
Canada
- Contract
We are seeking an experienced Flight Control Laws Engineer with strong expertise in Fly-by-Wire (FBW) aircraft, flight dynamics, control systems design, and aerospace software development.…
Added 22 mins ago
CE
Senior Revenue Manager
CPG Executive Search Inc.
Markham, ON
- Full-time
Strong knowledge of the Canadian CPG retail landscape, including key national and regional players and their price, promotion and profit dynamics.
Added 37 mins ago
GC
Engineer, Mechanical
Glencore Canada
Sparwood, BC
- $108,000 to $145,000 CAD / year
- Full-time
Hands-on operational experience, advanced knowledge of fluid dynamics and thermodynamics, and practical automation knowledge, including control narratives, alarm and setpoint lists, and…
Added 38 mins ago
CH
Family and Natural Supports Counsellor
Covenant House Toronto
Toronto, ON
- Full-time
…health, disabilities, impact of trauma, and changes in family dynamics and…
Added 38 mins ago
RM
Ontario Sales Lead
Richlu Manufacturing
Winnipeg, MB
- Full-time
Solid understanding of the dynamics of retail, industrial, ecommerce and branded merchandise channels
Added 52 mins ago
C
Director, Defense Portfolio Strategy
CAE
Montreal, QC
- Full-time
Strong command of defense markets, government procurement, and allied defense spending dynamics.
Added 1 hour ago
Process Improvement Coordinator
Hydro One Networks Inc
Markham, ON
…effectively. Use a variety of techniques in response to team dynamics. Guide teams in decision-making about what data is needed and the best methods to gather it in order to analyze root…
Added 1 hour ago
Director Provincial Medical Labour Relations & Medical Compensation Services
Winnipeg Regional Health Authority
Winnipeg, MB
…environment, physician compensation, and related workforce…
Added 1 hour ago
TT
Senior Software Tester
Torus Talent
Vancouver, BC
- Contract
Torus Talent is working with a large engineering consultancy client undertaking a major enterprise-wide Microsoft Dynamics 365 ERP transformation.
Added 1 hour ago
MS
Microsoft Dynamics Consultant
Millennium Software and Staffing Inc
Montreal, QC
- Contract
We are looking for Dynamics Power Platform Developer - Montreal, QC
Added 1 hour ago
ES
Dynamics - Powerplatform Engineer
Epsilon Solutions Ltd.
Montreal, QC
- Contract
We are looking for a Senior Microsoft power platform Engineer, who is familiar with AI Builder and Co-Pilots as well as Dynamics and Power Apps. The ideal candidate will have experience…
Added 1 hour ago
OM
Director, Inventory Management
Ontario Medical Supply
Mississauga, ON
- Full-time
Added 1 hour ago
L
Director of Commercial Leasing
Leyad
Ottawa, ON
- Full-time
Commercial Acumen: Strong understanding of commercial real estate, market dynamics, and asset performance.
Added 1 hour ago
TM
Engineering Manager - Calgary, AB
Tidewater Midstream and Infrastructure
Calgary, AB
- Full-time
Deep understanding of natural gas processing, pipeline dynamics, compression and pump station mechanics, SCADA systems, custody transfer/measurement systems, tank storage, and upstream…
Added 1 hour ago
RG
Senior D365 F&O Platform Developer
R2 Global
Toronto, ON
- Full-time
Senior Platform Engineer – Dynamics 365 Finance & Operations
Added 1 hour ago
A
Senior Software Developer - Tolling and Revenue Systems
Arcadis
Toronto, ON
- Full-time
We need an experienced senior developer to play a critical role in delivering world-class tolling and revenue systems. This is a hands-on role with real technical influence: you will own…
Added 1 hour ago
B
Senior Strategist, Enterprise
BrainStation
Toronto, ON
- Full-time
Develop and present our advisory point of view on digital and AI innovation, including how AI is changing products, customer experience, and competitive dynamics within a client's industry
Added 1 hour ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 1 hour ago
B
Strategist, Enterprise
BrainStation
Toronto, ON
- Full-time
Contribute to our advisory work on digital and AI innovation, including how AI is changing products, customer experience, and competitive dynamics within a client's industry
Added 1 hour ago
TT
Assistant Store Manager in Training HomeSense Hyde Park
The TJX Companies, Inc.
Toronto, ON
- Full-time
…comprehensive understanding of store operations and leadership dynamics. If you're passionate about developing others, this dynamic opportunity is perfect for…
Added 1 hour ago
AI
Sales Executive (Bilingual French/English)
ARxIUM INC
Montreal, QC
- $60,000 to $80,000 CAD / year
- Full-time
Maintain accurate pipeline activity, forecasting, and customer information within Microsoft Dynamics CRM
Added 2 hours ago
EN
Senior Technical Support Specialist
EGATE Networks
Toronto, ON
- Full-time
Update data as appropriate in key EGATE systems in JIRA, Sharepoint, Kayako, and Dynamics 365.
Added 2 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…ideal candidate will have hands-on experience with Microsoft Dynamics AX/D365 Finance and Operations (D365FO)/C365CM, Data Management Framework (DMF), system integrations, Microsoft Power…

EGATE Networks

Senior Technical Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 24, 2027
Experience: Minimum 5+ years of professional experience in a technical support role
Posting language: English
Posted: Oct 26, 2026

Original job description

About us:

EGATE Networks is a leading provider of managed network services, VoIP solutions and digital signage. Whether we're an extension of a client's existing IT team, or managing outsourced IT structure, we're customer obsessed and aim to provide best in class services. Our team is small, but our impact is mighty!

About the position:

We're growing and are looking to add a Senior Technical Support Specialist to our team!

The Senior Technical Specialist (“STS”) is responsible for handling both routine and extraordinary requests mostly focusing on Technical Delivery of EGATE Services. The STS will handle dealing with technical aspects including provisioning, troubleshooting and other deployment issues. The STS will have a good level of Customer Service and advanced Technical Skills to ensure issues impacting a customers business are quickly assessed and resolved.

This is a fully in-office position based at EGATE's head office. As EGATE supports customers in a 24/7 business environment, flexibility to support scheduled evening, weekend and after-hours coverage is required based on business needs.

Responsibilities:

Respond to items in Ticketing and Ordering Systems in queues relevant to skills
Analyze individual items requiring repair or troubleshooting in systems and determine steps to diagnose and ultimately repair issues
Provision equipment as requested for Orders in Order Systems
Deal with escalations raised by Internal teams
Ensure change management procedures are followed for any issues following within scope
Respond to alarms and other automated monitoring systems as expected
Determine if Alarms or Tickets represent an Incident and start Incident process if required.
Troubleshoot customer issues and resolve issues and update customer accordingly
Escalate tickets as required for more senior technical handling
Follow up on complex orders with carriers and customers to ensure smooth delivery experience
Update data as appropriate in key EGATE systems in JIRA, Sharepoint, Kayako, and Dynamics 365.

Requirements:

Bachelor's degree in Computer Science or Engineering preferred, equivalent experience considered
Minimum 5+ years of professional experience in a technical support role
Thorough knowledge of Voice and Network Systems
Experience or working knowledge of Fortinet provisioning/troubleshooting and Cato troubleshooting/provisioning considered an asset
Confident, friendly and assertive disposition
Comfortable using knowledge and judgment to problem solve independently
Enjoys working in a fast-paced environment
Self-motivated and continuous learner
Positive attitude, reliable and trust-worthy
Able to work fully from EGATE's head office
Able to participate in scheduled evening, weekend and after-hours coverage as required

Nice to have:

Understanding of PPPoE
CCNA designation
VoIP certification
French language skills
Exposure to Ansible
Exposure to Grafana or similar monitoring dashboards

Why EGATE:

We're big believers in continuous learning and support our employees' professional development
Competitive compensation, including paid vacation and sick days, Health Spending Account
Small, friendly office environment with free beverages (pop, water, coffee, tea)
Accessible by transit, with free parking onsite
Company social events, including birthday celebrations and team outings

Our hiring process includes interviews, a technical assessment, and background/reference checks. While we value every candidate's interest, only qualified candidates will be contacted.

EGATE is an inclusive work environment and as such has a workplace accommodation policy in place; if you require any accommodation please advise in your application so we may coordinate.

Apply About employer

More about this job

Responsibilities

Respond to support tickets and orders, provision equipment, troubleshoot network and voice service issues, and resolve or escalate incidents while keeping customers informed. Follow change management procedures, coordinate complex deliveries with carriers and customers, monitor alarms, and maintain accurate records in EGATE's systems.

Requirements

A bachelor's degree in Computer Science or Engineering is preferred, or equivalent experience, along with at least five years of professional technical support experience and thorough knowledge of voice and network systems. Candidates should have strong customer service and independent problem-solving skills, be able to work fully in the office, and be available for scheduled evening, weekend, and after-hours coverage.

Skills

Technical Support
Network Systems
Voice Systems
VoIP
Provisioning
Troubleshooting
Incident Management
Change Management
Customer Service
Problem Solving
Fortinet
Cato
PPPoE
CCNA
Ansible
Grafana

Benefits

Paid Vacation
Paid Sick Days
Health Spending Account
Professional Development Support
Free Beverages
Free Onsite Parking
Company Social Events

Visa sponsorship

Not detected in the job text

Keywords

Managed Network Services
VoIP
Digital Signage
Technical Support
Network Systems
Voice Systems
Provisioning
Troubleshooting
Ticketing Systems
Order Management
Incident Management
Change Management
Alarm Monitoring
Fortinet
Cato
PPPoE
CCNA
Ansible
Grafana
JIRA
SharePoint
Kayako
Microsoft Dynamics 365
Carrier Coordination
Customer Service
Technical Delivery

Report this job