Find work in Canada.

490,096 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
P
Junior IT Support Specialist
PERMA-PIPE
Camrose, AB
- Full-time
The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to…
Added 3 mins ago
BB
System Designer - AV
Bosch Building Technologies
Vancouver, BC
- Full-time
Set-up and test new products and design concepts such as AV over IP endpoints, control processors, network switches, custom designed systems, etc.
Added 18 mins ago
C
Specialist, Provisioning
Cogeco
Burlington, ON
- Full-time
The Provisioning engineer is responsible for the management, maintenance and daily monitoring of the regions HSD provision system, including related systems that provide HSD, PON and…
Added 33 mins ago
B
Mortgage Specialist
BMO
Timmins, ON
- Full-time
Join BMO – imagine the possibilities. Are you looking for a chance to let your entrepreneurial spirit shine and turn potential into performance with great earning possibilities? Becoming a…
Added 48 mins ago
GG
Terminal Support Specialist
GCT Global Container Terminals
Delta, BC
- Full-time
The Terminal Support Specialist is part of the IT Operations Department and provides hands-on technical support for IT systems across GCT's terminal and office environments. The role…
Added 48 mins ago
A
Restoration program specialist – Airport Project
AECOM
Mississauga, ON
- $170,000 to $200,000 CAD / year
- Full-time
Strong knowledge of building systems, building technology, and construction practices.
Added 1 hour ago
H
Payment Processing Specialist
HireTalent
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Serve as main contact point for the network and help resolve all issues related to the USD/CAD clearing business.
Added 1 hour ago
C
Senior Project Manager
Cosmo5
Montreal, QC
- Full-time
You will work closely with Client Services, specialist teams, Finance and Financial Planning & Analysis (FP&A) to deliver quality work on time and on budget.
Added 2 hours ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Security Specialist – Intermediate with strong hands-on expertise in Continuous Threat Exposure Management (CTEM), vulnerability management, DevSecOps,…
Added 2 hours ago
BA
Telemedicine Registered Practical Nurse
Belleville and Quinte West Community Health Centre
Belleville, ON
- Part-time
The Regional Telemedicine Programsupport Hastings and Prince Edward County clients in accessing virtual health care services with specialists throughout the province of Ontario. As an…
Added 2 hours ago
SV
IT Specialist
Starshot Ventures
Toronto, ON
- Full-time
Starshot is hiring a full-time IT Specialist to join our Toronto-based team. Reporting to the IT Manager, you'll be the first-line IT support for our internal team and a key partner in…
Added 2 hours ago
EN
Senior Technical Support Specialist
EGATE Networks
Toronto, ON
- Full-time
Thorough knowledge of Voice and Network Systems
Added 2 hours ago
MC
Geotechnical Drafter
MENARD Canada Inc.
Vancouver, BC
- Full-time
In addition to its core competencies as a ground improvement specialist, Menard operates throughout the entire infrastructure life cycle, offering soil investigation and remediation…
Added 3 hours ago
E
Senior System Engineer
EXFO
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Bonne compréhension des architectures d’émetteurs et de récepteurs, incluant l’égalisation, le link training, le Clock and Data Recovery (CDR), le Forward Error Correction (FEC), le…
Added 5 hours ago
A
1849 - Bilingual ATS Service Desk Specialist II
Amyantek
Montreal, QC
- Contract
Continue learning new systems and solutions over time
Added 8 hours ago
WV
Information Technology Support Specialist
Wave Visas Immigration Consultants in Delhi
BC · British Columbia, Canada
- Full-time
We are seeking a skilled and motivated IT Support Specialist to join a professional technology team in Canada. The successful candidate will provide technical assistance, troubleshoot…
Added 11 hours ago
F
Technical Support Specialist- FortiSASE
Fortinet
Burnaby, BC
- Full-time
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless…
Added 12 hours ago
BT
Manager, Private Enterprise Services
Baker Tilly Canada
Peterborough, ON
- Full-time
Baker Tilly is a leading advisory and accounting firm dedicated to building better futures. With global reach and local roots, we combine the scale of a network with the trust of strong…
Added 12 hours ago
BT
Senior Accountant - Internal Services
Baker Tilly Canada
Windsor, ON
- Full-time
Baker Tilly is a leading advisory and accounting firm dedicated to building better futures. With global reach and local roots, we combine the scale of a network with the trust of strong…
Added 12 hours ago
TO
Triage Quality Specialist (PT/OT)
The Ottawa Hospital
Ottawa, ON
- Full-time
The role is part of the Operations Team of the Ontario Workers Network (OWN). The Triage Quality Specialist is a key member of the OWN team that is responsible for ensuring quality…
Added 13 hours ago
Post Purchase Operations Coordinator - Temporary 12 months
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
You will watch how orders move through our store network, step in early when a store starts to fall behind, and help store teams fix fulfillment problems. You are the main contact for Ship…
Added 17 hours ago
LC
Senior Specialist, Beauty Operations - Contract
Loblaw Companies Limited
Toronto, ON
- Full-time
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to…
Added 18 hours ago
MC
IT Operations & Systems Support Specialist (34762)
Myticas Consulting
Ottawa, ON
- Contract
We’re looking for someone who is technically curious, comfortable working hands-on, and willing to learn specialized systems. You should enjoy troubleshooting problems that can range from a…
Added 18 hours ago
BT
Standards and Training Specialist
Baker Tilly Canada
Peterborough, ON
- Full-time
Baker Tilly is a leading advisory and accounting firm dedicated to building better futures. With global reach and local roots, we combine the scale of a network with the trust of strong…
Added 19 hours ago
AG
Process Control Specialist
Artemis Gold - Blackwater Project
BC
- Other
Reporting to the Supervisor – Electrical & Instrumentation, the Process Control Specialist is responsible for process control systems programming and systems operations. They will provide…

EGATE Networks

Senior Technical Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 24, 2027
Experience: Minimum 5+ years of professional experience in a technical support role
Posting language: English
Posted: Oct 26, 2026

Original job description

About us:

EGATE Networks is a leading provider of managed network services, VoIP solutions and digital signage. Whether we're an extension of a client's existing IT team, or managing outsourced IT structure, we're customer obsessed and aim to provide best in class services. Our team is small, but our impact is mighty!

About the position:

We're growing and are looking to add a Senior Technical Support Specialist to our team!

The Senior Technical Specialist (“STS”) is responsible for handling both routine and extraordinary requests mostly focusing on Technical Delivery of EGATE Services. The STS will handle dealing with technical aspects including provisioning, troubleshooting and other deployment issues. The STS will have a good level of Customer Service and advanced Technical Skills to ensure issues impacting a customers business are quickly assessed and resolved.

This is a fully in-office position based at EGATE's head office. As EGATE supports customers in a 24/7 business environment, flexibility to support scheduled evening, weekend and after-hours coverage is required based on business needs.

Responsibilities:

Respond to items in Ticketing and Ordering Systems in queues relevant to skills
Analyze individual items requiring repair or troubleshooting in systems and determine steps to diagnose and ultimately repair issues
Provision equipment as requested for Orders in Order Systems
Deal with escalations raised by Internal teams
Ensure change management procedures are followed for any issues following within scope
Respond to alarms and other automated monitoring systems as expected
Determine if Alarms or Tickets represent an Incident and start Incident process if required.
Troubleshoot customer issues and resolve issues and update customer accordingly
Escalate tickets as required for more senior technical handling
Follow up on complex orders with carriers and customers to ensure smooth delivery experience
Update data as appropriate in key EGATE systems in JIRA, Sharepoint, Kayako, and Dynamics 365.

Requirements:

Bachelor's degree in Computer Science or Engineering preferred, equivalent experience considered
Minimum 5+ years of professional experience in a technical support role
Thorough knowledge of Voice and Network Systems
Experience or working knowledge of Fortinet provisioning/troubleshooting and Cato troubleshooting/provisioning considered an asset
Confident, friendly and assertive disposition
Comfortable using knowledge and judgment to problem solve independently
Enjoys working in a fast-paced environment
Self-motivated and continuous learner
Positive attitude, reliable and trust-worthy
Able to work fully from EGATE's head office
Able to participate in scheduled evening, weekend and after-hours coverage as required

Nice to have:

Understanding of PPPoE
CCNA designation
VoIP certification
French language skills
Exposure to Ansible
Exposure to Grafana or similar monitoring dashboards

Why EGATE:

We're big believers in continuous learning and support our employees' professional development
Competitive compensation, including paid vacation and sick days, Health Spending Account
Small, friendly office environment with free beverages (pop, water, coffee, tea)
Accessible by transit, with free parking onsite
Company social events, including birthday celebrations and team outings

Our hiring process includes interviews, a technical assessment, and background/reference checks. While we value every candidate's interest, only qualified candidates will be contacted.

EGATE is an inclusive work environment and as such has a workplace accommodation policy in place; if you require any accommodation please advise in your application so we may coordinate.

Apply About employer

More about this job

Responsibilities

Respond to support tickets and orders, provision equipment, troubleshoot network and voice service issues, and resolve or escalate incidents while keeping customers informed. Follow change management procedures, coordinate complex deliveries with carriers and customers, monitor alarms, and maintain accurate records in EGATE's systems.

Requirements

A bachelor's degree in Computer Science or Engineering is preferred, or equivalent experience, along with at least five years of professional technical support experience and thorough knowledge of voice and network systems. Candidates should have strong customer service and independent problem-solving skills, be able to work fully in the office, and be available for scheduled evening, weekend, and after-hours coverage.

Skills

Technical Support
Network Systems
Voice Systems
VoIP
Provisioning
Troubleshooting
Incident Management
Change Management
Customer Service
Problem Solving
Fortinet
Cato
PPPoE
CCNA
Ansible
Grafana

Benefits

Paid Vacation
Paid Sick Days
Health Spending Account
Professional Development Support
Free Beverages
Free Onsite Parking
Company Social Events

Visa sponsorship

Not detected in the job text

Keywords

Managed Network Services
VoIP
Digital Signage
Technical Support
Network Systems
Voice Systems
Provisioning
Troubleshooting
Ticketing Systems
Order Management
Incident Management
Change Management
Alarm Monitoring
Fortinet
Cato
PPPoE
CCNA
Ansible
Grafana
JIRA
SharePoint
Kayako
Microsoft Dynamics 365
Carrier Coordination
Customer Service
Technical Delivery

Report this job