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Added 32 mins ago
AC
Test Equipment Specialist
ALTEN Canada
Peterborough, ON
- $90,000 to $110,000 CAD / year
- Contract
ALTEN is a global leader in Research & Development, Engineering, IT Services, Life Sciences, and Network Services. With a presence in more than 30 countries and a team of over 60,000…
Added 1 hour ago
W
Product Marketing Manager
WELLSTAR
Toronto, ON
- Full-time
…innovative solutions streamline care delivery, integrate healthcare systems, and improve patient…
Added 1 hour ago
GB
Senior IT Specialist
Gauthier Business Technologies
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
We don’t just fix issues - we build systems that prevent them. Gauthier Business Technologies is a process-driven, modern MSP delivering fast, reliable, business-focused IT support built on…
Added 1 hour ago
Senior Business Technology Specialist
Helcim Inc
Calgary, AB
Helcim runs on two kinds of technology: the payments platform we sell, and the network, laptops, internal systems, and automation we run on. The second is Business Technology. We want…
Added 1 hour ago
WT
Product Marketing Manager
WELLSTAR Technologies
Toronto, ON
- Full-time
…innovative solutions streamline care delivery, integrate healthcare systems, and improve patient…
Added 2 hours ago
Application Specialist
Bell
Toronto, ON
We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will…
Added 3 hours ago
K
Air Logistics Revenue Care Specialist
Kuehne+Nagel
Montreal, QC
- Full-time
Join our Air Logistics team as an RCC Specialist, where you will play a critical role in ensuring the smooth, efficient, and proactive management of global air freight operations. Acting as…
Added 3 hours ago
SB
Network Support Engineer
Sharp Brains
Kelowna, BC
- Contract
Sharp Brains is a global IT services and solutions company specializing in onsite IT support, network infrastructure, technical field services, and Smart Hands support. We work with clients…
Added 3 hours ago
Field Placement Specialist (Appendix D/Temporary Assignment: November 2026 - July 2028)
Mohawk College
Hamilton, ON
The Field Placement Specialist (FPS) is responsible for the facilitation and coordination of the field placement process for the assigned program(s). Collaborating closely with academic…
Added 3 hours ago
B
Mortgage Specialist
BMO
Trois-Rivières, QC
- Full-time
Join BMO – imagine the possibilities. Are you looking for a chance to let your entrepreneurial spirit shine and turn potential into performance with great earning possibilities? Becoming a…
Added 3 hours ago
3
Terminal Support Specialist
3610e95b-f114-4044-bdee-00673368eb44
Delta, BC
- $81,120 to $94,896 CAD / year
- Full-time
The Terminal Support Specialist is part of the IT Operations Department and provides hands-on technical support for IT systems across GCT's terminal and office environments. The role…
Added 3 hours ago
AI
Managing Partner
Antal International
Canada
- Full-time
Antal International is a globally respected recruitment network with 30+ years of proven success. We’re expanding in Canada and looking for ambitious professionals to launch and lead a new…
Added 3 hours ago
K
Air Logistics Revenue Care Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
Join our Air Logistics team as an RCC Specialist, where you will play a critical role in ensuring the smooth, efficient, and proactive management of global air freight operations. Acting as…
Added 3 hours ago
CC
Specialist, Provisioning
Cogeco Connexion
Burlington, ON
- Full-time
The Provisioning engineer is responsible for the management, maintenance and daily monitoring of the regions HSD provision system, including related systems that provide HSD, PON and…
Added 3 hours ago
FT
Automotive Technician, Kamloops Mount Paul
Fountain Tire
Kamloops, BC
- Other
Testing and adjusting vehicle systems to manufacturer’s performance specifications
Added 3 hours ago
PP
Junior IT Support Specialist
PERMA PIPE INC
Camrose, AB
- $50,000 to $60,000 CAD / year
- Full-time
The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to…
Added 4 hours ago
P
Junior IT Support Specialist
PERMA-PIPE
Camrose, AB
- Full-time
The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to…
Added 4 hours ago
BB
System Designer - AV
Bosch Building Technologies
Vancouver, BC
- Full-time
Set-up and test new products and design concepts such as AV over IP endpoints, control processors, network switches, custom designed systems, etc.
Added 4 hours ago
C
Specialist, Provisioning
Cogeco
Burlington, ON
- Full-time
The Provisioning engineer is responsible for the management, maintenance and daily monitoring of the regions HSD provision system, including related systems that provide HSD, PON and…
Added 4 hours ago
B
Mortgage Specialist
BMO
Timmins, ON
- Full-time
Join BMO – imagine the possibilities. Are you looking for a chance to let your entrepreneurial spirit shine and turn potential into performance with great earning possibilities? Becoming a…
Added 4 hours ago
GG
Terminal Support Specialist
GCT Global Container Terminals
Delta, BC
- Full-time
The Terminal Support Specialist is part of the IT Operations Department and provides hands-on technical support for IT systems across GCT's terminal and office environments. The role…
Added 4 hours ago
A
Restoration program specialist – Airport Project
AECOM
Mississauga, ON
- $170,000 to $200,000 CAD / year
- Full-time
Strong knowledge of building systems, building technology, and construction practices.
Added 5 hours ago
H
Payment Processing Specialist
HireTalent
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Serve as main contact point for the network and help resolve all issues related to the USD/CAD clearing business.
Added 5 hours ago
C
Senior Project Manager
Cosmo5
Montreal, QC
- Full-time
You will work closely with Client Services, specialist teams, Finance and Financial Planning & Analysis (FP&A) to deliver quality work on time and on budget.
Added 6 hours ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Security Specialist – Intermediate with strong hands-on expertise in Continuous Threat Exposure Management (CTEM), vulnerability management, DevSecOps,…

EGATE Networks

Senior Technical Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 24, 2027
Experience: Minimum 5+ years of professional experience in a technical support role
Posting language: English
Posted: Oct 26, 2026

Original job description

About us:

EGATE Networks is a leading provider of managed network services, VoIP solutions and digital signage. Whether we're an extension of a client's existing IT team, or managing outsourced IT structure, we're customer obsessed and aim to provide best in class services. Our team is small, but our impact is mighty!

About the position:

We're growing and are looking to add a Senior Technical Support Specialist to our team!

The Senior Technical Specialist (“STS”) is responsible for handling both routine and extraordinary requests mostly focusing on Technical Delivery of EGATE Services. The STS will handle dealing with technical aspects including provisioning, troubleshooting and other deployment issues. The STS will have a good level of Customer Service and advanced Technical Skills to ensure issues impacting a customers business are quickly assessed and resolved.

This is a fully in-office position based at EGATE's head office. As EGATE supports customers in a 24/7 business environment, flexibility to support scheduled evening, weekend and after-hours coverage is required based on business needs.

Responsibilities:

Respond to items in Ticketing and Ordering Systems in queues relevant to skills
Analyze individual items requiring repair or troubleshooting in systems and determine steps to diagnose and ultimately repair issues
Provision equipment as requested for Orders in Order Systems
Deal with escalations raised by Internal teams
Ensure change management procedures are followed for any issues following within scope
Respond to alarms and other automated monitoring systems as expected
Determine if Alarms or Tickets represent an Incident and start Incident process if required.
Troubleshoot customer issues and resolve issues and update customer accordingly
Escalate tickets as required for more senior technical handling
Follow up on complex orders with carriers and customers to ensure smooth delivery experience
Update data as appropriate in key EGATE systems in JIRA, Sharepoint, Kayako, and Dynamics 365.

Requirements:

Bachelor's degree in Computer Science or Engineering preferred, equivalent experience considered
Minimum 5+ years of professional experience in a technical support role
Thorough knowledge of Voice and Network Systems
Experience or working knowledge of Fortinet provisioning/troubleshooting and Cato troubleshooting/provisioning considered an asset
Confident, friendly and assertive disposition
Comfortable using knowledge and judgment to problem solve independently
Enjoys working in a fast-paced environment
Self-motivated and continuous learner
Positive attitude, reliable and trust-worthy
Able to work fully from EGATE's head office
Able to participate in scheduled evening, weekend and after-hours coverage as required

Nice to have:

Understanding of PPPoE
CCNA designation
VoIP certification
French language skills
Exposure to Ansible
Exposure to Grafana or similar monitoring dashboards

Why EGATE:

We're big believers in continuous learning and support our employees' professional development
Competitive compensation, including paid vacation and sick days, Health Spending Account
Small, friendly office environment with free beverages (pop, water, coffee, tea)
Accessible by transit, with free parking onsite
Company social events, including birthday celebrations and team outings

Our hiring process includes interviews, a technical assessment, and background/reference checks. While we value every candidate's interest, only qualified candidates will be contacted.

EGATE is an inclusive work environment and as such has a workplace accommodation policy in place; if you require any accommodation please advise in your application so we may coordinate.

Apply About employer

More about this job

Responsibilities

Respond to support tickets and orders, provision equipment, troubleshoot network and voice service issues, and resolve or escalate incidents while keeping customers informed. Follow change management procedures, coordinate complex deliveries with carriers and customers, monitor alarms, and maintain accurate records in EGATE's systems.

Requirements

A bachelor's degree in Computer Science or Engineering is preferred, or equivalent experience, along with at least five years of professional technical support experience and thorough knowledge of voice and network systems. Candidates should have strong customer service and independent problem-solving skills, be able to work fully in the office, and be available for scheduled evening, weekend, and after-hours coverage.

Skills

Technical Support
Network Systems
Voice Systems
VoIP
Provisioning
Troubleshooting
Incident Management
Change Management
Customer Service
Problem Solving
Fortinet
Cato
PPPoE
CCNA
Ansible
Grafana

Benefits

Paid Vacation
Paid Sick Days
Health Spending Account
Professional Development Support
Free Beverages
Free Onsite Parking
Company Social Events

Visa sponsorship

Not detected in the job text

Keywords

Managed Network Services
VoIP
Digital Signage
Technical Support
Network Systems
Voice Systems
Provisioning
Troubleshooting
Ticketing Systems
Order Management
Incident Management
Change Management
Alarm Monitoring
Fortinet
Cato
PPPoE
CCNA
Ansible
Grafana
JIRA
SharePoint
Kayako
Microsoft Dynamics 365
Carrier Coordination
Customer Service
Technical Delivery

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