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Egis in Canada

Director, Change & Claims Management

Toronto, ON, Canada

$175,000 to $195,000 CAD / year · Full-time

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Job details

Pay: $175,000 to $195,000 CAD / year
Job type: Full-time
Apply by: Apr 20, 2027
Experience: Minimum 15 years of experience in commercial management, contract management, change management, claims management, or project delivery on major infrastructure or capital projects.
Posting language: English
Posted: Oct 22, 2026

Original job description

Ready to take the next step in your career? Join Egis and be part of our exciting growth across Canada. As a member of our global team of 23,500+ engineers, architects, scientists and consultants, you'll help deliver some of the country's most impactful infrastructure, transportation, buildings and energy projects while building a career with global opportunities and local impact.

Job Description

The Director, Change & Claim Management is a senior commercial leadership role responsible for leading change management, claims management, contractual entitlement, and commercial risk activities across major infrastructure projects.

Working within a Joint Venture (JV) or integrated project environment, the Director serves as a trusted advisor to project leadership, ensuring contractual rights are protected, commercial risks are effectively managed, and project changes are identified, quantified, documented, negotiated, and resolved in a timely manner.

The Director collaborates closely with Project Directors, Commercial and project Managers, Project Controls, Engineering, Procurement, Legal Counsel, and Executive Leadership to support successful project delivery while maximizing commercial outcomes and minimizing disputes.

Depending on project requirements, the role may also provide leadership and oversight in contract administration, commercial management, subcontract management, and dispute resolution. The scope of responsibilities may vary depending on project size, complexity, delivery model, and organizational structure. The Director may assume broader commercial leadership responsibilities in addition to their primary accountability for change management, claims management, and contractual entitlement. The job description details include:

Change Management

Lead the development and implementation of project change and claim management frameworks, procedures, and governance processes.
Ensure all change events are identified, documented, quantified, evaluated, negotiated, and closed in accordance with contractual requirements.
Establish and maintain project change registers and reporting tools.
Work closely with project teams to assess schedule, cost, productivity, and resource impacts associated with changes.
Lead change order negotiations with clients, partners, consultants, contractors, and subcontractors.
Develop forecasting and reporting processes to monitor change exposure and recovery.

Claims & Dispute Management

Establish and execute project claims management strategies focused on entitlement preservation and dispute avoidance.
Lead preparation, review, substantiation, negotiation, and resolution of contractual claims and counterclaims.
Ensure compliance with notice provisions and contractual requirements.
Oversee development of entitlement analyses, delay assessments, disruption analyses, and quantum evaluations.
Support mediation, adjudication, arbitration, litigation, and other dispute-resolution activities as required.
Maintain claims registers and provide executive reporting on claim exposure and resolution status.

Contract Entitlement & Risk Management

Provide strategic interpretation of contractual terms, obligations, and entitlement provisions.
Advise project teams regarding commercial risks, opportunities, and contractual positions.
Support development and maintenance of project risk registers and mitigation plans.
Work closely with legal counsel and project leadership to develop claim and defense strategies.
Identify opportunities to improve recovery of costs associated with project changes, delays, disruptions, and scope growth.

Additional Commercial Leadership Responsibilities

Depending on project requirements, the Director may also:

Contract Administration

Support drafting, review, negotiation, and administration of client, consultant, and subcontract agreements.
Review significant contractual correspondence and commercial notices.
Ensure project teams maintain compliance with contractual obligations.

Commercial Management

Support commercial planning, governance, and reporting activities.
Contribute to forecasting, cash flow management, and commercial performance monitoring.
Participate in executive reviews and commercial decision-making processes.

Subcontract & Supplier Management

Support subcontract strategy development and change management processes.
Review major subcontract change orders and claims.
Advise project teams on subcontract risk and entitlement matters.

Project Controls Integration

Collaborate with project controls teams to ensure cost, schedule, productivity, and change data support entitlement positions.
Ensure documentation and recordkeeping practices support effective claims management.
Develop commercial dashboards, KPIs, and executive reporting tools.

Leadership & Capability Development

Mentor commercial, contract, and project teams on change management, contract administration, and claims best practices.
Develop tools, templates, lessons learned, and training programs.
Foster a culture of proactive commercial management and early issue resolution.

Qualifications

The successful candidate will bring a strong commercial foundation with demonstrated expertise in change management, claims management, contract administration, and commercial risk management within complex project environments.

Bachelor’s degree in Engineering, Construction Management, Quantity Surveying, Business, Law, or a related field.
Minimum 15 years of experience in commercial management, contract management, change management, claims management, or project delivery on major infrastructure or capital projects.
Proven experience managing claims and complex change orders, contractual negotiations, claims, and commercial risk.
Experience working in Joint Venture (JV), Design-Build, progressive delivery models, or similar project delivery environments is an asset.
Bilingualism (English/French) is an asset.
Relevant professional designations such as P.Eng., PMP, MRICS, or PQS would be considered as an asset.

Skills & Competencies

Change and Claims Management
Contract Administration and Commercial Management
Contract Interpretation and Entitlement Analysis
Commercial Risk Assessment and Mitigation
Negotiation and Dispute Resolution
Strategic Thinking and Decision Making
Leadership and Team Development
Stakeholder Engagement and Relationship Management
Strong Communication and Influencing Skills
Financial and Commercial Acumen
Analytical and Problem-Solving Skills

Additional Information

Egis Canada is an equal opportunities employer offering a competitive salary and benefits to those with the skills suited to the needs of our clients. The salary range advertised may exceed the range based on several factors, including relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

This role is eligible for a referral bonus in line with the Referral Program. If you have been referred, please provide the name of the employee who has referred you at the time of your application.

At Egis, we embrace innovation to tackle challenges and utilize AI in our recruitment process under stringent ethics and compliance policies and in alignment with our values of being a Responsible Company, a People First Company and a Creative Company. Committed to diversity, growth and collaboration, we may leverage AI to support the recruitment process.

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More about this job

Responsibilities

Lead change management, claims, contractual entitlement, and commercial risk activities across major infrastructure projects, protecting contractual rights and maximizing commercial outcomes. Advise project leadership, negotiate and resolve changes and claims, oversee commercial reporting and risk mitigation, and develop team capability and best practices.

Requirements

A bachelor’s degree in Engineering, Construction Management, Quantity Surveying, Business, Law, or a related field is specified, along with at least 15 years of relevant experience on major infrastructure or capital projects. Candidates should have proven expertise in complex claims, change orders, contractual negotiations, and commercial risk; JV or alternative delivery experience and relevant professional designations are assets.

Skills

Change And Claims Management
Contract Administration
Commercial Management
Contract Interpretation
Entitlement Analysis
Commercial Risk Assessment
Negotiation
Dispute Resolution
Strategic Decision-Making
Leadership And Team Development
Stakeholder Engagement
Communication And Influencing
Financial And Commercial Acumen
Analytical And Problem-Solving Skills
Project Controls Integration

Visa sponsorship

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Keywords

Change Management
Claims Management
Contract Administration
Commercial Management
Contractual Entitlement
Commercial Risk Management
Infrastructure Projects
Joint Venture
Design-Build
Change Orders
Claims And Counterclaims
Contract Interpretation
Entitlement Analysis
Delay Assessment
Disruption Analysis
Quantum Evaluation
Dispute Resolution
Mediation
Adjudication
Arbitration
Litigation
Project Controls
Cost And Schedule Management
Risk Registers
Commercial Dashboards
KPIs
P.Eng.
PMP
MRICS
PQS

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