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EHN Canada

Admissions Coordinator FT

Nanaimo, BC, Canada

Pay: $50,000 CAD / year
Job type: Full-time
Apply by: Mar 24, 2027
Posting language: English
Posted: Sep 25, 2026

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Applications open in a new tab.

Original job description

In the last decade, the rate of Canadians with anxiety, depression, and bipolar have nearly doubled. Now, in any given year, one in five Canadians experiences a mental illness and 7% contemplate suicide. Substance abuse has also arisen with the Canadian Mental Health Association estimating that 21% of the population will meet the criteria for addiction in their lifetime. Unfortunately, the public system has not been able to serve the increased demand for intensive treatment, and the average wait time is now almost two months.

EHN Canada was founded in 2013 to support this growing demand. We believe that every Canadian has the right to mental health and addiction treatment services that are accessible (little to no wait times), affordable (paid for by your government or employer), and excellent (using outcomes measurement and evidenced-based practices). We have since grown to become the country’s largest private provider of mental health and addiction services. Clients now receive treatment via ten locations and a virtual program.

Under the leadership of Joe Manget, CEO and Chairman, EHN Canada won the Greater Toronto top employer award in 2023. That same year he published a book, Everybody’s Business: How to Ensure Canadian Prosperity Through the Twenty-First Century, detailing four pillars increase our country’s prosperity for future generations. He’s also been recognized by Ernst & Young as a top health and life sciences entrepreneur.

EHN Canada has an aggressive plan to increase treatment capacity 385% in five years. Not only is this is a young and emerging private industry, but we’re also the largest in Canada. That means we’re building something that hasn’t existed before. There is no playbook. We’re moving fast, rapidly innovating, breaking things, and learning. Does that excite you? If so, we’re seeking talented professionals from all sectors who enjoy our startup culture.

Let’s build this together!

Job Description:

With inpatient substance abuse and mental health treatment center throughout the country, EHN Canada has a wide market presence which includes brand recognition, referral relationships, previous clients, advertising, word-of-mouth, and search engine optimization. They generate over 10,000 inbound inquires each month from potential new clients or their family members. These funnel into the admissions team via calls, chats, and emails.

The Admissions Coordinator serves this high inbound volume with a professional 30-minute phone consultation. This includes building a relationship, gaining a deep understanding of the situation through detailed discovery questions, and recommending an appropriate treatment program. To accomplish this effectively, teammates receive ongoing training on mental health disorders, how these conditions manifest and impact individuals, treatment modalities, ethics, confidentiality, and identifying client needs. Additionally, the Admissions Coordinator manages an active pipeline of inquiries while working with medical and clinical staff for admissions approval.

Key Responsibilities:

Answers inquiry calls/emails/faxes and assess eligibility for further assessment or admission

Provide information on programs and services available within the Edgewood Health Network or provide information/referral to external providers as appropriate.

Conducts intensive addiction assessments and make clinical recommendations for treatment including assessments

Proactively case manages clients. This includes communicating with client, family, referents, other health care professionals or organizations, legal professionals, and other external parties, as required.

Documents all communication with clients, family, referents

Act as liaison for community referral agents i.e. EAP representatives, occupational health organizations, advising of a client’s arrival and providing documentation as needed

Actively participates with team members and the interdisciplinary team regarding the ongoing treatment planning and evaluation of the client and their care as needed

Completes mandatory assessment or admission documentation, consents or other forms as required

Prepare and maintain client files

Maintain open communication with other interdisciplinary team members regarding client cases and attend team meetings as required

Books pre-admission medicals with physician as required.

Maintain client waiting lists

Present program education sessions as required

Preparing reports, data management including data entry as required

Other duties as assigned

Qualifications:

Bachelor's degree preferred

Minimum two years of sales experience and a proven track record of results

Sales experience with a focus on consultative selling and customer relationship management preferred

Analytical and problem-solving skills to identify opportunities for sales process improvements while also developing and implementing new strategies

Communication skills for effective verbal and written communications with sales teams, operations specialists, collaborating departments, and upper management

Proficient understanding of the entire admissions process from lead generation to admission

Proficient with Salesforce

Proven ability to thrive in a fluid, fast-paced, unpredictable environment

Commitment to the mission and values of EHN Canada.

Evenings and Weekends availability required

Employee Benefits and Perks:

Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)

24/7 Employee Assistance Program through GreenShield Health

Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees

Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees

Access to in-house fitness facilities or discounted gym memberships

Exclusive discounts through Perkopolis on entertainment, insurance, and more

Opportunities for personal and professional growth through our Education Support Assistance program

Supportive relocation opportunities due to our nationwide presence

Defined Benefit pension plan with up to a 4% employer contribution

Maternity and parental leave top-up

Discounts available at Kids & Co. Daycare.

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

#INDHP

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More about this job

Responsibilities

Manage high volumes of prospective client inquiries, conduct detailed consultations and addiction assessments, recommend appropriate treatment, and coordinate admissions with medical and clinical staff. Case-manage clients and maintain communication, documentation, files, waiting lists, reports, and referral relationships throughout the admissions process.

Requirements

A bachelor's degree is preferred, along with at least two years of sales experience and a proven record of results; consultative selling and customer relationship management experience are preferred. Candidates should understand the admissions process, be proficient with Salesforce, communicate effectively, solve problems, thrive in a fast-paced environment, support EHN Canada's mission, and be available evenings and weekends.

Skills

Consultative Selling
Sales
Addiction Assessment
Client Case Management
Treatment Recommendations
Communication
Analytical And Problem-Solving Skills
Salesforce
Admissions Coordination
Client Documentation
Data Management
Interdisciplinary Collaboration
Confidentiality And Ethics
Pipeline Management

Benefits

Mental Health And Addiction Services Allowance
Paramedical Services Allowance
24/7 Employee Assistance Program
Paid Time Off
Birthday Day Off
Float Days
Recognized Statutory Holidays
In-House Fitness Facilities Or Discounted Gym Memberships
Perkopolis Discounts
Education Support Assistance
Relocation Opportunities
Defined Benefit Pension Plan With Up To 4% Employer Contribution
Maternity And Parental Leave Top-Up
Kids & Co. Daycare Discounts

Visa sponsorship

Not detected in the job text

Keywords

Admissions
Mental Health
Addiction Treatment
Substance Abuse
Consultative Selling
Sales
Salesforce
Inbound Inquiries
Client Assessment
Addiction Assessment
Treatment Recommendations
Case Management
Client Eligibility
Referral Management
Interdisciplinary Team
Admissions Documentation
Client Records
Confidentiality
Ethics
Medical Coordination
Waiting List Management
Data Entry
Reporting
Pipeline Management

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