EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.
EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.
Learn more at ehncanada.com
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Position Overview:
Reporting to the Executive Director, the Clinical Director is responsible for leading the day-to-day clinical programing in the facility. The position promotes collaborative teamwork, patient satisfaction, professional and clinical skill development of staff, innovative thinking, constructive debate and greater autonomy in decision making.
The role will work closely with and provide leadership to a team of clinicians to ensure excellence in our clinical pathways through the design, implementation and monitoring of clinical best practise and a focus on quality improvement and patient outcomes. The role will lead critical projects focusing on client care and experience.
The preferred candidate has proven and effective leadership skills including crisis management and de-escalation, a commitment to high quality work, patient safety, and best possible outcomes all while demonstrating a strong focus on patient outcomes
Key Responsibilities:
Reviewing patient records to ensure compliance with federal and provincial regulations regarding patient privacy laws
Developing strategies to improve operational efficiency and effectiveness of healthcare facilities
Escalates issues to the Leader on-call or Senior Leader on-call where appropriate
Participate in after hours on-call coverage on a rotating basis.
Ensures follow-up and communication with Manager/Directors on any relevant issues
Evaluating staff performance and identifying areas of improvement or concern
Ensuring that all regulatory standards are met regarding patient care, safety standards, infection control, etc.
Reviewing staffing budgets and recommending changes to management
Assist in the identification of developing new markets. Meet with community partners, conduct training sessions, speak at conferences, etc.
Overseeing the hiring and training of new staff members and ensuring their performance is compliant with company policies
Act as liaison with Admission and Clinical teams to maintain effective communication, so that client treatment, clinical intervention and hospital goals are achieved
Responsible for overseeing daily operations and manpower planning, including rostering for programs based on moving census
Handle patient and client relations, complaints, and related matters
Oversee work processes, policies, directives, and SOPs and deliver high standards of efficiency, service, and quality across all business units
Conduct reviews, quality control and drive/lead improvements and enhancements
Recruitment, onboarding, training, mentoring and evaluation of staff
Budgeting, planning, submission of business proposals, performance management and risk management
Project management and execution
Audits, compliance, licensing, legal and regulatory
Administrative duties such as, setting staff schedules, updating, and maintaining patient records, and being an information resource for patients and healthcare workers
Managing the healthcare facility’s policies and procedures, ensuring that clinical best practices are followed, and resolving cases where the clinical program is out of compliance
Developing departmental goals and objectives for workers to improve the patient experience and outcomes
Recruiting, training, and supervising healthcare workers
Other duties as assigned
Qualifications:
A member of a College of Regulated Health Professionals and an experienced clinician with an advanced clinical degree including a Ph.D., or MSW.
Demonstrated expertise in multi-stakeholder collaborations to provide excellent client care.
Five years of trauma informed mental health and addictions experience required.
Five years progressive management/leadership experience required
Demonstrated strategic leadership, team building and mentorship skills in a complex environment
Demonstrated superior analytical, negotiation and conflict resolution skills
Excellent communication, consulting, decision making and problem-solving skills
Demonstrated commitment to learning and continuous quality improvement.
Able to adapt, prioritize, exercise initiative, manage pressure, multitask and work independently
Flexible and able to attend to matters beyond normal office hours
Employee Benefits and Perks:
Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
24/7 Employee Assistance Program through GreenShield Health
Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
Access to in-house fitness facilities or discounted gym memberships
Exclusive discounts through Perkopolis on entertainment, insurance, and more
Opportunities for personal and professional growth through our Education Support Assistance program
Supportive relocation opportunities due to our nationwide presence
Defined Benefit pension plan with up to a 4% employer contribution
Maternity and parental leave top-up
Discounts available at Kids & Co. Daycare.
Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.
EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.
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