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Added 17 mins ago
UT
Planning Coordinator
Upper Thames River Conservation Authority
London, ON
- Full-time
The Planning Coordinator is responsible for providing day-to-day leadership for the implementation of the UTRCA’s municipal land use planning and inquiry services. Through these programs,…
Added 18 mins ago
Coordinator
Lookout Housing and Health Society
Vancouver, BC
The Coordinator assists in overseeing the daily operations of Lookout residential, shelter, and outreach programs. Under the direction of the Program Manager, this position provides…
Added 44 mins ago
TC
Retail Store Coordinator Full Time Marshalls - Bradford
TJX Canada – Winners, Marshalls, HomeSense
Bradford, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 46 mins ago
TC
Retail Merchandising Coordinator Full Time Marshalls/HomeSense - Meadowlands Power Centre
TJX Canada – Winners, Marshalls, HomeSense
Ancaster, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 46 mins ago
NH
Coordinator, Student Placement and Learning
Northumberland Hills Hospital
Cobourg, ON
- Full-time
Reference # 01177 Posted Thursday, October 15th, 2026 at 12:00am Scope Public Applications Accepted Position Coordinator, Student Placement and Learning Department Professional Practice…
Added 47 mins ago
Program Coordinator - Immigration and Settlement Service
Catholic Social Services
Red Deer, AB
Catholic Social Services is currently recruiting for a Program Coordinator (37.5 hours/week) at our Red Deer Immigration and Settlement Service office.
Added 47 mins ago
YG
Lands & Resources Officer
Yuułuʔiłʔatḥ Government
BC · hitac̓u, British Columbia
- Full-time
Classification: Band 4 - Coordinator / Technician
Added 1 hour ago
HH
Receptionist/Sales Coordinator
HSC Holdings Inc
Markham, ON
- $19 to $23 CAD / hour
- Full-time
Our Volkswagen Unionville Dealership is looking for a Receptionist/Sales Coordinator to join our amazing team!
Added 1 hour ago
TC
Fencing Program Instructor I
The Corporation of the City of Markham
Markham, ON
- Up to $28.15 CAD / hour
- Part-time
- Temporary
Plans, organizes, instructs, and leads fencing programs for children, youth, and adult participants. Teaches fundamental and advanced fencing techniques, safety procedures, footwork,…
Added 1 hour ago
WR
Room Attendant
Westin Resort and Spa Whistler
Whistler, BC
- Up to $23.43 CAD / hour
…stay over and check out rooms and liaise with the Housekeeping Coordinator to ensure rooms are ready for new guest…
Added 1 hour ago
VC
Food Service Worker
Vancouver Coastal Health
Vancouver, BC
- $25.82 CAD / hour
- Other
…patients, residents, families, visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook,…
Added 1 hour ago
H
Senior Workplace Coordinator
Harvey
Canada
- $76,000 to $114,000 CAD / year
- Full-time
As Workplace Senior Coordinator, you are Harvey's Workplace team in Toronto. You run the office end to end: the space, the service partners behind it, the experience employees and clients…
Added 1 hour ago
CN
Laboratory Operations Coordinator
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
…to support world-class research? As a Laboratory Operations Coordinator, you will be responsible for coordinating daily laboratory operations, maintenance activities, and refurbishment…
Added 1 hour ago
CO
Police Training and Professional Development Coordinator
City of Medicine Hat
Medicine Hat, AB
- Full-time
Join the City of Medicine Hat as Police Training and Professional Development Coordinator
Added 1 hour ago
FO
Coordinator, Effectiveness and Learning Systems
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
As the Administrative Coordinator on the CD-ELS team, you will play a key role in improving and coordinating administrative and operational processes across Capacity Development and the…
Added 2 hours ago
M
Coordonnateur(trice) des Affaires médicales – Innovation et Capacités / Medical Affairs Coordinator – Innovations & Capabilities
MSD
Kirkland, QC
- Full-time
Added 2 hours ago
QW
Personal Support Worker - Part Time Evenings & Weekends
Qualicare, Whitby
Whitby, ON
- $20 to $23 CAD / hour
- Part-time
The Personal Support Worker is a member of the home care team who works under the supervision of the Care Coordinator and performs various personal care services as necessary to meet the…
Added 2 hours ago
Service Coordinator
Laura Canada
Delta, BC · Tsawwassen, BC
…every customer. You will be joining a Company focused on the development and career growth of its…
Added 3 hours ago
GC
Industrial Safety Medic (Casual)
Glencore Canada
Elkford, BC
- Full-time
Assist in the development and implementation of Occupational Health and Safety programs
Added 3 hours ago
IP
Maintenance and Preservation Coordinator
Integrated Power Services
SK · Saskatchewan, Canada
- $35 to $45 CAD / hour
- Full-time
Extensive Training & Career Development Programs
Added 3 hours ago
Client Service Coordinator I
Bayshore
Mississauga, ON
Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare…
Added 3 hours ago
Coordonnateur(trice) de bureau / Office Coordinator
Pure Industrial
Montreal, QC
Added 3 hours ago
UO
Data & Technology Systems Coordinator, Hunter Hub for Entrepreneurial Thinking
University of Calgary
Calgary, AB
- Full-time
Reporting to the Senior Manager, Operations, the Data & Technology Systems Coordinator will work closely with the Hunter Hub leadership team and staff across programs, operations, marketing…
Added 3 hours ago
SH
Manager, People & Culture Operations
Sentrex Health Solutions
Markham, ON
- Full-time
…this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced,…
Added 3 hours ago
CH
Team Lead Term Calgary
CBI Home Health
Calgary, AB
- Full-time
Contributes to the development of programs established by the Clinicians to teach and reinforce a variety of skills for individuals in the assigned home

EHN Canada

Guardians Care Specialist FT - East

Halifax, NS, Canada

$60,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Mar 28, 2027
Posting language: English
Posted: Sep 29, 2026

Original job description

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

Learn more at ehncanada.com

Be part of the work that’s changing lives.

Overview:

The EHN Guardians Care Specialist (GCS) serves as the operational owner of the referent experience for an assigned caseload of clients. While multiple EHN team members may engage with referents throughout treatment, the GCS provides consistent oversight and coordination from referral through discharge and is accountable for ensuring service commitments, communication requirements, reporting obligations, and referent expectations are met for each assigned file in accordance with established service standards and agreements.

The GCS facilitates inquiries, referrals, admissions, treatment coordination, and discharge planning for inpatient and outpatient mental health services. Working closely with clients, referents, clinical teams, site leadership, and Business Development, the GCS supports timely access to care, removes barriers to service, and ensures a seamless, high-quality treatment experience. The GCS serves as the voice of the referent within the treatment environment, helping teams understand and fulfill funding, communication, reporting, and contractual requirements.

A successful Guardians Care Specialist is a relationship-focused professional who serves as the primary coordinator for an assigned caseload, ensuring clients, referents, and internal teams remain aligned throughout the treatment journey. They proactively anticipate stakeholder needs, drive timely access to care, ensure referent commitments are met, and support a seamless treatment experience from referral through discharge. Through exceptional service and partnership management, the GCS strengthens stakeholder relationships and contributes to the success of EHN Guardians.

This is a hybrid position requiring a minimum of three (3) days per week in the office at EHN Guardians Atlantic.

Key Responsibilities:

Receive and coordinate inquiries and referrals from assigned partners, including Veterans Affairs Canada (VAC), Canadian Armed Forces (CAF), RCMP, first responder organizations, disability management providers and other accounts as assigned.

Manage admission planning, screening, and pre-admission activities in collaboration with clients, referents, admissions teams, and interdisciplinary care teams.

Drive timely progression from inquiry to admission by proactively managing referrals, maintaining client engagement, removing barriers to treatment, and ensuring assigned referrals are responded to and advanced within established service standards.

Serve as the primary point of contact for assigned referents throughout the treatment journey.

Establish, document, communicate, and manage referent expectations, including communication requirements, reporting obligations, timelines, and contractual commitments.

Ensure all referent requirements and reporting commitments are met throughout treatment and discharge.

Serve as the onsite subject matter expert regarding referent requirements, funding processes, and account-specific expectations.

Collaborate with clinical, nursing, operational, and administrative teams to support treatment progression, discharge planning, and continuity of care.

Participate in case conferences, operational meetings, and discharge planning discussions to support effective communication and coordination, as needed.

Conduct regular file audits, chart reviews, and quality assurance activities to ensure compliance with treatment plans, documentation standards, and referent expectations.

Monitor treatment milestones, reporting deadlines, and discharge documentation to ensure timely communication with stakeholders.

Proactively identify and escalate service delivery issues, risks, or gaps that may impact client outcomes, referent satisfaction, or operational performance.

Solicit and respond to referent feedback, concerns, and complaints, coordinating resolution with internal teams as required.

Partner with Business Development Account Owners to support account retention, growth, stakeholder engagement, and service improvement initiatives.

Track referral trends, client needs, and operational opportunities and provide recommendations to improve service delivery and access to care.

Maintain accurate documentation within EHN systems while ensuring compliance with privacy legislation, accreditation standards, and organizational policies.

Perform other duties as assigned.

Qualifications:

Bachelor's degree in health sciences, social sciences, business, healthcare administration, or a related field preferred.

Experience in healthcare, mental health, addiction treatment, rehabilitation, disability management, account management, customer success, case coordination, or relationship management.

Experience working with military, veteran, first responder, workers' compensation, or occupational rehabilitation systems is considered an asset.

Experience working within interdisciplinary healthcare environments.

Proficiency with CRM systems, electronic health records, Microsoft Office, and other business applications.

Strong relationship management, customer service, and stakeholder engagement skills.

Excellent verbal and written communication skills.

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Demonstrated problem-solving, conflict resolution, and critical thinking skills.

Ability to exercise sound judgment, maintain confidentiality, and navigate complex or sensitive situations.

Bilingual English/French preferred

Ability to travel occasionally to support stakeholder meetings, training, or organizational initiatives as required.

Employee Benefits and Perks:

Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)

24/7 Employee Assistance Program through GreenShield Health

Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees

Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees

Access to in-house fitness facilities or discounted gym memberships

Exclusive discounts through Perkopolis on entertainment, insurance, and more

Opportunities for personal and professional growth through our Education Support Assistance program

Supportive relocation opportunities due to our nationwide presence

Defined Benefit pension plan with up to a 4% employer contribution

Maternity and parental leave top-up

Discounts available at Kids & Co. Daycare.

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

#INDMP

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More about this job

Responsibilities

Coordinate inquiries, referrals, admissions, treatment progression, and discharge planning for an assigned caseload, serving as the primary contact for referents and clients. Ensure communication, reporting, funding, contractual, documentation, and service commitments are met while collaborating with clinical teams and business development to resolve issues and improve care access.

Requirements

A bachelor's degree in a related field is preferred, along with experience in healthcare or a related area such as mental health, addiction treatment, rehabilitation, case coordination, or relationship management. Candidates should have strong communication, organization, stakeholder-management, and problem-solving skills, proficiency with CRM and electronic health record systems, and the ability to handle sensitive information; military, veteran, or first-responder experience and English-French bilingualism are assets.

Skills

Relationship Management
Stakeholder Engagement
Customer Service
Referral Coordination
Admission Planning
Case Coordination
Treatment Coordination
Discharge Planning
Communication
Organization
Problem-Solving
Conflict Resolution
Critical Thinking
Quality Assurance
Privacy And Confidentiality
CRM And Electronic Health Record Proficiency

Benefits

Mental Health And Addiction Services Allowance
Paramedical Services Allowance
24/7 Employee Assistance Program
Paid Time Off
Birthday Day Off
Float Days And Statutory Holidays
In-House Fitness Facilities Or Discounted Gym Memberships
Perkopolis Discounts
Education Support Assistance
Relocation Support
Defined Benefit Pension Plan
Maternity And Parental Leave Top-Up
Kids & Co. Daycare Discounts

Visa sponsorship

Not detected in the job text

Keywords

Mental Health
Trauma Treatment
Addiction Treatment
Healthcare
Veterans Affairs Canada
Canadian Armed Forces
RCMP
First Responders
Disability Management
Occupational Rehabilitation
Referral Management
Admission Planning
Treatment Coordination
Discharge Planning
Interdisciplinary Care
Funding Processes
Contractual Commitments
Case Conferences
File Audits
Chart Reviews
Quality Assurance
Privacy Legislation
Accreditation Standards
CRM Systems
Electronic Health Records
Microsoft Office
Business Development
Continuity Of Care
Stakeholder Engagement

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