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Added 9 mins ago
TC
Temporary Customer Service Coordinator-Winners/Homesense
TJX Canada – Winners, Marshalls, HomeSense
Georgetown, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 9 mins ago
AI
Coordinator, Program Planning and Analysis (Non-Union)
Alectra Inc.
Guelph, ON
- Full-time
The Coordinator, Program Planning and Analysis supports the planning, tracking, and reporting of project and program information. This role works closely with internal teams and external…
Added 1 hour ago
CN
Coordinator, Team Operations
Canadian National Institute for the Blind
Barrie, ON
- $48,888 to $61,110 CAD / year
- Full-time
The Coordinator, Team Operations supports the smooth and effective delivery of CNIB programs, services, and regional operations. The position provides participant-centered intake,…
Added 1 hour ago
Community Relat & Cust Pgm Coordinator
Hydro One Networks Inc
Thunder Bay, ON
Accountable to improve customer understanding, knowledge and access to available electricity affordability programs (OESP, LEAP) and the REINDEER renewable energy program by discussing with…
Added 1 hour ago
Sr Coordinator - Commnty Relations & Cstmr Prgms
Hydro One Networks Inc
Thunder Bay, ON
Accountable for the delivery of community relations and customer programs in communities served by Hydro One Remote Communities, and for identifying areas of possible improvement.…
Added 2 hours ago
Coordinator, Program Planning and Analysis (Non-Union)
Alectra Utilities
Guelph, ON · Markham, ON
The Coordinator, Program Planning and Analysis supports the planning, tracking, and reporting of project and program information. This role works closely with internal teams and external…
Added 2 hours ago
W
Administrative & Operations Coordinator
Wonderbrands
Toronto, ON · Etobicoke, ON
- Other
The Operations Coordinator is responsible for providing full administrative support to various departments, which may include general office duties, and coordinating office facilities.…
Added 3 hours ago
TT
Temporary Customer Service Coordinator-Winners/Homesense
The TJX Companies, Inc.
Georgetown, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 4 hours ago
PL
human resources coordinator
Prince Logistic Services
Saint-Antoine-Abbé, QC
- Full-time
Plan, develop, implement and evaluate human resources policies and programs
Added 5 hours ago
TC
Retail Store Coordinator Full Time Marshalls - CrossIron Mills Mall
TJX Canada – Winners, Marshalls, HomeSense
Rocky View No 44, AB · Rocky View County, AB
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 6 hours ago
TC
Retail Store Coordinator Winners – Bolton Square
TJX Canada – Winners, Marshalls, HomeSense
Bolton, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 7 hours ago
TT
Retail Store Coordinator Full Time Marshalls - CrossIron Mills Mall
The TJX Companies, Inc.
AB
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 8 hours ago
VH
RN/RPN - Child & Family Program (Central West)
VHA Home HealthCare
Toronto, ON · Etobicoke, ON
- Part-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 9 hours ago
TC
Merchandise Processing Coordinator Gerrard Square
TJX Canada – Winners, Marshalls, HomeSense
Toronto, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 9 hours ago
Assistant Manager, Education & Adventure Programs
Northland Properties
North Vancouver, BC
…assistance and set-up for the delivery of Adventure and Education programs. The role is critical to support our Educators and Adventure Guides so that they can focus on managing groups…
Added 9 hours ago
LC
Game Programming Instructor – C++ / C# (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Full-time
…to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the…
Added 9 hours ago
A
Project Coordinator
AECOM
Pickering, ON
- $60,000 to $70,000 CAD / year
- Full-time
AECOM is looking for a detail-oriented, organized, and motivated Project Coordinator to join our Buildings + Places Canada (B+P Canada) team in Pickering, Ontario. In this new position, you…
Added 10 hours ago
YU
Project Coordinator, Advancement
York University
Toronto, ON
- Contract
The Project Coordinator, Advancement supports the Director with the design, development, implementation, and evaluation of projects and programs led and supported by the Office of…
Added 10 hours ago
TT
Retail Store Coordinator Winners – Bolton Square
The TJX Companies, Inc.
Bolton, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 11 hours ago
BC
Employment Opportunity – BCSA Literacy Outreach Facilitator
Bamfield Community School Association
ON · Regional Municipality of York, ON
- Internship
The Literacy Outreach Facilitator works in collaboration with the BCSA Coordinator to offer a diversity of programs, workshops, and events designed to meet the needs and interests of the…
Added 13 hours ago
J
Mi’kmaw Language Coordinator
Jobbe
NL · Newfoundland and Labrador, Canada
- Contract
Job Description: The Mi’kmaq Language Coordinator will assist with the on-going development, planning and implementation of the Qalipu First Nation (QFN) Mi’kmaw Language Revival project,…
Added 15 hours ago
GT
Inventory & Logistics Coordinator
GreenMantra Technologies
Brantford, ON
- $50,000 to $75,000 CAD / year
- Full-time
Ongoing Development: Access to programs and resources that support continuous learning and career growth.
Added 20 hours ago
Project Coordinator - Capital Projects
Convergint Technologies Ltd
Dartmouth, NS
Convergint is looking for a team-oriented, results-driven, Project Coordinator to join our amazing Capital Projects team in our Halifax location. As the Project Coordinator, you will be…
Added 20 hours ago
AI
Marketing Coordinator
AutoCanada Inc.
Edmonton, AB
- Full-time
AutoCanada is looking for a highly organized Project Coordinator! By working alongside Account Managers, Creative, Media, and Web, you’ll turn priorities into clear next steps, ensuring the…
Added 20 hours ago
AI
Appointment Coordinator/Service Reception - Audi Winnipeg
AutoCanada Inc.
Winnipeg, MB
- $17.5 to $20 CAD / hour
- Full-time
Position: Appointment Coordinator/Service Reception

EHN Canada

Guardians Care Specialist FT - West

Nanaimo, BC, Canada

$60,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Mar 28, 2027
Posting language: English
Posted: Sep 29, 2026

Original job description

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

Learn more at ehncanada.com

Be part of the work that’s changing lives.

Overview:

The EHN Guardians Care Specialist (GCS) serves as the operational owner of the referent experience for an assigned caseload of clients. While multiple EHN team members may engage with referents throughout treatment, the GCS provides consistent oversight and coordination from referral through discharge and is accountable for ensuring service commitments, communication requirements, reporting obligations, and referent expectations are met for each assigned file in accordance with established service standards and agreements.

The GCS facilitates inquiries, referrals, admissions, treatment coordination, and discharge planning for inpatient and outpatient mental health services. Working closely with clients, referents, clinical teams, site leadership, and Business Development, the GCS supports timely access to care, removes barriers to service, and ensures a seamless, high-quality treatment experience. The GCS serves as the voice of the referent within the treatment environment, helping teams understand and fulfill funding, communication, reporting, and contractual requirements.

A successful Guardians Care Specialist is a relationship-focused professional who serves as the primary coordinator for an assigned caseload, ensuring clients, referents, and internal teams remain aligned throughout the treatment journey. They proactively anticipate stakeholder needs, drive timely access to care, ensure referent commitments are met, and support a seamless treatment experience from referral through discharge. Through exceptional service and partnership management, the GCS strengthens stakeholder relationships and contributes to the success of EHN Guardians.

This is a hybrid position requiring a minimum of three (3) days per week in the office at EHN Guardians Nanaimo.

Key Responsibilities:

Receive and coordinate inquiries and referrals from assigned partners, including Veterans Affairs Canada (VAC), Canadian Armed Forces (CAF), RCMP, first responder organizations, disability management providers and other accounts as assigned.

Manage admission planning, screening, and pre-admission activities in collaboration with clients, referents, admissions teams, and interdisciplinary care teams.

Drive timely progression from inquiry to admission by proactively managing referrals, maintaining client engagement, removing barriers to treatment, and ensuring assigned referrals are responded to and advanced within established service standards.

Serve as the primary point of contact for assigned referents throughout the treatment journey.

Establish, document, communicate, and manage referent expectations, including communication requirements, reporting obligations, timelines, and contractual commitments.

Ensure all referent requirements and reporting commitments are met throughout treatment and discharge.

Serve as the onsite subject matter expert regarding referent requirements, funding processes, and account-specific expectations.

Collaborate with clinical, nursing, operational, and administrative teams to support treatment progression, discharge planning, and continuity of care.

Participate in case conferences, operational meetings, and discharge planning discussions to support effective communication and coordination, as needed.

Conduct regular file audits, chart reviews, and quality assurance activities to ensure compliance with treatment plans, documentation standards, and referent expectations.

Monitor treatment milestones, reporting deadlines, and discharge documentation to ensure timely communication with stakeholders.

Proactively identify and escalate service delivery issues, risks, or gaps that may impact client outcomes, referent satisfaction, or operational performance.

Solicit and respond to referent feedback, concerns, and complaints, coordinating resolution with internal teams as required.

Partner with Business Development Account Owners to support account retention, growth, stakeholder engagement, and service improvement initiatives.

Track referral trends, client needs, and operational opportunities and provide recommendations to improve service delivery and access to care.

Maintain accurate documentation within EHN systems while ensuring compliance with privacy legislation, accreditation standards, and organizational policies.

Perform other duties as assigned.

Qualifications:

Bachelor's degree in health sciences, social sciences, business, healthcare administration, or a related field preferred.

Experience in healthcare, mental health, addiction treatment, rehabilitation, disability management, account management, customer success, case coordination, or relationship management.

Experience working with military, veteran, first responder, workers' compensation, or occupational rehabilitation systems is considered an asset.

Experience working within interdisciplinary healthcare environments.

Proficiency with CRM systems, electronic health records, Microsoft Office, and other business applications.

Strong relationship management, customer service, and stakeholder engagement skills.

Excellent verbal and written communication skills.

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Demonstrated problem-solving, conflict resolution, and critical thinking skills.

Ability to exercise sound judgment, maintain confidentiality, and navigate complex or sensitive situations.

Bilingual English/French preferred

Ability to travel occasionally to support stakeholder meetings, training, or organizational initiatives as required.

Employee Benefits and Perks:

Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)

24/7 Employee Assistance Program through GreenShield Health

Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees

Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees

Access to in-house fitness facilities or discounted gym memberships

Exclusive discounts through Perkopolis on entertainment, insurance, and more

Opportunities for personal and professional growth through our Education Support Assistance program

Supportive relocation opportunities due to our nationwide presence

Defined Benefit pension plan with up to a 4% employer contribution

Maternity and parental leave top-up

Discounts available at Kids & Co. Daycare.

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

#INDMP

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More about this job

Responsibilities

Coordinate inquiries, referrals, admissions, treatment progression, and discharge planning for an assigned caseload, serving as the primary contact for referents and coordinating with clients and internal care teams. Ensure referent communication, reporting, contractual, and service commitments are met; audit files, resolve service issues, and support stakeholder relationships and service improvements.

Requirements

A bachelor's degree in health sciences, social sciences, business, healthcare administration, or a related field is preferred, along with experience in healthcare or a related area such as mental health, addiction treatment, rehabilitation, case coordination, or relationship management. Candidates should have strong communication, organization, stakeholder-management, and problem-solving skills; experience with interdisciplinary care, CRM and electronic health record systems, and military or first-responder systems is an asset, while English-French bilingualism is preferred.

Skills

Relationship Management
Stakeholder Engagement
Customer Service
Referral Coordination
Admission Planning
Case Coordination
Treatment Coordination
Discharge Planning
Communication
Organization
Problem-Solving
Conflict Resolution
Critical Thinking
Quality Assurance
Privacy Compliance
CRM And Electronic Health Record Proficiency

Benefits

Mental Health And Addiction Services Allowance
Paramedical Services Allowance
24/7 Employee Assistance Program
Paid Time Off
Birthday Day Off
Float Days
Recognized Statutory Holidays
In-House Fitness Facilities Or Discounted Gym Memberships
Perkopolis Discounts
Education Support Assistance
Relocation Opportunities
Defined Benefit Pension Plan With Up To 4% Employer Contribution
Maternity And Parental Leave Top-Up
Kids & Co. Daycare Discounts

Visa sponsorship

Not detected in the job text

Keywords

Mental Health
Trauma Treatment
Addiction Treatment
Inpatient Care
Outpatient Care
Referral Coordination
Admission Planning
Screening
Case Coordination
Treatment Coordination
Discharge Planning
Referent Management
Stakeholder Engagement
Veterans Affairs Canada
Canadian Armed Forces
RCMP
Disability Management
Interdisciplinary Care
Case Conferences
File Audits
Chart Reviews
Quality Assurance
Reporting Obligations
Funding Processes
CRM Systems
Electronic Health Records
Microsoft Office
Privacy Legislation
Accreditation Standards
Business Development

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