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Added 10 mins ago
LH
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EHN Canada

Manager, Revenue Cycle and AR Transformation FT

Toronto, ON, Canada

$78,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $78,000 to $120,000 CAD / year
Job type: Full-time
Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

Learn more at ehncanada.com

Be part of the work that’s changing lives.

Overview

We are looking for a hands-on leader to drive EHN’s order-to-cash transformation and the change management that comes with it. You will redesign how EHN bills and recognizes revenue, connecting clinical data from KIPU, commercial agreements from Salesforce CPQ, and NetSuite billing and Advanced Revenue Management (ARM), so that invoices and revenue follow the care we actually deliver. You will coordinate our NetSuite and Salesforce partners and guide the team through new processes.

The Senior Manager of Accounting continues to lead day-to-day AR operations, and the two roles work closely together throughout. You will also work closely with the Controller. As the new processes are established over about the first 12 months, this role takes on leadership of the redesigned order-to-cash function, owning its performance, controls and continuous improvement.

This role suits someone who has both designed a better process and run it day to day, and who wants to leave a function stronger and less dependent on any one person than they found it.

Key Responsibilities

Lead the order-to-cash transformation

Manage day-to-day delivery of the transformation roadmap: plan, budget, risks, issues and status reporting to the Controller and finance leadership
Lead the redesign of billing and revenue recognition around sales orders, billing schedules and NetSuite ARM, with revenue driven by actual days and sessions of care
Direct an interim flat-file approach that generates sales orders and days of care from Snowflake, then guide its evolution into a full KIPU, Salesforce CPQ and NetSuite integration
Coordinate NetSuite system experts, Salesforce CPQ consultants and EHN’s data and IT teams, holding them to EHN’s design and ensuring knowledge transfer
Lead sandbox testing, historical replays and parallel runs, and prepare go-live recommendations against pre-agreed pass/fail criteria for the Controller’s approval
Co-own, with the CPQ team, a single product and item catalog for programs, bundles and services

Own order-to-cash performance as new processes go live

As each process goes live, take on leadership of billing, cash application, collections, credits and refunds across private pay, corporate, insurance and government payers
Set and track KPIs such as days sales outstanding, aged AR, credit memo rate, unapplied cash, billing lag and completeness of billing
Reduce aged and unapplied balances and establish a sound approach to the allowance for doubtful accounts
Build documented billing rules, runbooks and cross-training so no part of the process depends on a single person

Strengthen controls and support audits

Design and implement segregation of duties across billing, cash application and adjustments, for the Controller’s approval
Introduce approval workflows for credit memos, refunds, write-offs and manual journals
Own monthly reconciliations, including AR to general ledger and KIPU census to recognized revenue
Support the Controller with external auditors on revenue and receivables, preparing analysis and recommendations on recognition and allocation approaches
Protect patient health information in billing processes and data transfers, in line with Canadian privacy legislation

Lead and develop the team

Lead change management for the AR team, working closely with the Senior Manager of Accounting, who leads day-to-day AR operations
Help shape the future organization, including revenue cycle analysis, billing specialists by payer stream, cash application and collections
Coach the team as their work shifts from manual billing decisions to exception management and analysis

Partner across the organization

Work with Admissions, Intake and clinical operations to improve the quality of payer and program data captured at admission
Partner with Sales and the CPQ team on financial agreements, pricing and discount controls
Work with FP&A and the data team on revenue and AR reporting

What success looks like

In your first 90 days, you will:

Understand the current billing process, payer mix and team, and confirm baseline KPIs
Have approval workflows and an independent review of credits and refunds in place
Have agreed the joint product and item catalog direction with the CPQ team
Have completed the NetSuite ARM sandbox test with our NetSuite partners and drafted pass/fail criteria for review by the Controller and auditors
Have a working governance rhythm with NetSuite and Salesforce partners

In your first 12 months, you will have:

Taken the first payer stream live on sales orders, billing schedules and ARM, then rolled out the remaining streams
Eliminated zero-dollar reclass invoices and materially reduced credit memo volume
Established monthly completeness and revenue reconciliations that auditors can rely on
Reduced aged AR and unapplied cash against agreed targets
Put in place a documented, cross-trained process and a team structure that separates billing, cash application and collections

Job Qualifications

Required

Degree in accounting, finance or business; CPA designation (CPA Canada) preferred or in progress
5 or more years in accounts receivable, billing, revenue accounting or order-to-cash, including experience leading or supervising a team
Hands-on involvement in at least one billing, revenue recognition or ERP implementation from design through go-live
Strong hands-on NetSuite experience, including sales orders, billing schedules, invoicing and CSV imports
Working knowledge of revenue recognition principles (ASPE Section 3400 or IFRS 15)
Experience with AR controls, reconciliations and supporting external audits
Experience coordinating consultants or system partners against a plan and timeline
Comfort working with data: building reconciliations, defining KPIs and specifying data requirements for technical teams
Clear communicator who can explain billing and accounting issues to clinical, sales and finance audiences

Preferred

NetSuite Advanced Revenue Management (ARM) implementation experience
Experience with Salesforce CPQ and quote-to-cash integration between Salesforce and an ERP
Healthcare, treatment or multi-payer billing experience, ideally with Canadian extended health insurers, workers’ compensation boards or Veterans Affairs Canada
Familiarity with electronic health record systems such as KIPU, or with clinical data used for billing
Working knowledge of SQL or a data warehouse such as Snowflake
Change management or project management training (for example, Prosci or PMP)
Knowledge of Canadian privacy legislation such as PHIPA and PIPEDA
Bilingual English and French, given our Quebec operations

What we offer

A high-impact role working in close partnership with the Controller and finance leadership
The chance to build a modern order-to-cash function in an organization whose work changes lives
Hybrid working from Toronto, with occasional travel to EHN facilities

Employee Benefits and Perks:

Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
24/7 Employee Assistance Program through GreenShield Health
Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
Access to in-house fitness facilities or discounted gym memberships
Exclusive discounts through Perkopolis on entertainment, insurance, and more
Opportunities for personal and professional growth through our Education Support Assistance program
Supportive relocation opportunities due to our nationwide presence
Defined Benefit pension plan with up to a 4% employer contribution
Maternity and parental leave top-up
Discounts available at Kids & Co. Daycare.

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

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More about this job

Responsibilities

Lead the order-to-cash transformation, redesigning billing and revenue recognition processes across NetSuite, Salesforce CPQ, KIPU, and data systems, then assume leadership of the redesigned revenue cycle. Establish performance measures, controls, reconciliations, audit support, documented processes, and team development while coordinating internal teams and external system partners.

Requirements

Requires a degree in accounting, finance, or business; at least five years of relevant accounts receivable, billing, revenue accounting, or order-to-cash experience; team leadership experience; and hands-on involvement in a billing, revenue recognition, or ERP implementation. Candidates should have practical NetSuite experience, knowledge of revenue recognition and AR controls, experience coordinating system partners, and strong communication and data skills; a CPA designation and experience with ARM, Salesforce CPQ, healthcare billing, and Canadian privacy legislation are preferred.

Skills

Order-To-Cash Transformation
Accounts Receivable
Billing
Revenue Recognition
NetSuite
Advanced Revenue Management
Salesforce CPQ
ERP Implementation
Cash Application
Collections
Financial Reconciliation
Internal Controls
Change Management
Project Management
Data Analysis
Team Leadership

Benefits

Mental Health And Addiction Services Allowance
Paramedical Services Allowance
24/7 Employee Assistance Program
Paid Time Off
Birthday Day Off
Float Days
Statutory Holidays
Fitness Facilities Or Discounted Gym Memberships
Perkopolis Discounts
Education Support Assistance
Relocation Support
Defined Benefit Pension Plan
Maternity And Parental Leave Top-Up
Kids & Co. Daycare Discounts

Visa sponsorship

Not detected in the job text

Keywords

NetSuite
Advanced Revenue Management
Salesforce CPQ
KIPU
Snowflake
Order-To-Cash
Revenue Cycle
Accounts Receivable
Billing
Revenue Recognition
Sales Orders
Billing Schedules
Cash Application
Collections
Credit Memos
Refunds
AR Reconciliation
General Ledger
Segregation Of Duties
Internal Controls
CPA Canada
ASPE Section 3400
IFRS 15
Healthcare Billing
Payer Management
Change Management
Project Management
SQL
PHIPA
PIPEDA

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