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Added 2 mins ago
TT
Winners/Homsense Retail Store Associate Part-time- Vaughan Mills
The TJX Companies, Inc.
Vaughan, ON
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 2 mins ago
TT
Retail Store Customer Service Coordinator Full Time- Vaughan Mills
The TJX Companies, Inc.
Vaughan, ON
- Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 2 mins ago
Customer Experience Associate - Grand Falls-Windsor, Newfoundland (18.75 Hours/ Week)
Scotiabank
Grand Falls-Windsor, NL
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 2 mins ago
NO
Sales Associate (Part-Time) - Markville
Nestle Operational Services Worldwide SA
ON · Markham, ON
- Part-time
By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.
Added 2 mins ago
NO
Sales Associate (Part-Time) - Mayfair
Nestle Operational Services Worldwide SA
Victoria, BC
- Part-time
By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.
Added 2 mins ago
Warehouse Associate - Loader/Unloader - 2nd Shift
Cintas
Calgary, AB
Cintas is seeking a Warehouse Associate – Loader/Unloader to support the Rental Division. Loader/Unloaders are responsible for driving company trucks to designated areas in the facility for…
Added 2 mins ago
Warehouse Associate - Loader/Unloader - 2nd Shift
Cintas
Calgary, AB
Cintas is seeking a Warehouse Associate – Loader/Unloader to support the Rental Division. Loader/Unloaders are responsible for driving company trucks to designated areas in the facility for…
Added 2 mins ago
Seasonal Sales Consultant, Galeries de la Chaudiere, Non-mgmt
Bell
Sainte-Marie, QC
Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is…
Added 2 mins ago
Seasonal Retail Sales Associate, Parkland Mall
Bell
Red Deer, AB
We recognize your hard work through incentives and employee discounts on services
Added 2 mins ago
CG
Customer Service Full time
Compass Group Canada
Fort McMurray, AB
- Full-time
Process new contracts, create customer accounts
Added 2 mins ago
R
Customer Service Associate-Lumber & Building Materials (Daytime, Evening, Weekend availability required)
RONA
Kingston, ON
- Full-time
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
Added 2 mins ago
R
Customer Service Associate, Front End- Permanent Part-Time
RONA
Cambridge, ON
- Part-time
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
Added 2 mins ago
CC
Warehouse Associate - Loader/Unloader - 2nd Shift
Cintas Canada
Calgary, AB
- Full-time
Cintas is seeking a Warehouse Associate – Loader/Unloader to support the Rental Division. Loader/Unloaders are responsible for driving company trucks to designated areas in the facility for…
Added 2 mins ago
CC
Warehouse Associate - Loader/Unloader - 2nd Shift
Cintas Canada
Calgary, AB
- Full-time
Cintas is seeking a Warehouse Associate – Loader/Unloader to support the Rental Division. Loader/Unloaders are responsible for driving company trucks to designated areas in the facility for…
Added 2 mins ago
CG
General Help - Part-Time
Compass Group Canada
Newmarket, ON
- Part-time
We are seeking enthusiastic and reliable Tim Hortons Associates to join our team. As a Tim Hortons Associate, you will play a key role in delivering exceptional customer service while…
Added 2 mins ago
WC
General Merchandise Associate (PT - TEMP)
Walmart Canada
AB · Edmonton, AB
- Contract
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 17 mins ago
Sales Associate
Rogers Communications
Toronto, ON
…approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives.…
Added 17 mins ago
RB
Associate Operations Representative - Currency Processing
Royal Bank of Canada
Calgary, AB
- Part-time
Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.
Added 17 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Hamilton, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 17 mins ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Hamilton, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 17 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Hamilton, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 17 mins ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 17 mins ago
SD
Post Office Clerk, Hourly Part Time Night Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 17 mins ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Montreal, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 17 mins ago
SD
Beauty Specialist, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Hamilton, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Eigen Development

Customer Service, Sr Associate - GiveX

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Role & Responsibilities:
Our Customer Services team works in a 24/7 operation environment; main duties is to respond to incoming telephone calls, ticket support and live chat from our Shift4 Gift Card client base. This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to different support areas:

• B2C: Post-sale support; Orders Status, Gift Card usage
• B2B: Setting up Terminal and Point of Sale of Gift Card processing, troubleshooting systems, transaction reports and being the front line of support of any Gift Card Services/ product inquiries/issues
• Systems and monitoring tasks of Givex's databases.
• Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)

• Cross-Team escalations

Required Knowledge, Skills & Abilities
• Call center experience and proven technical support experience is an asset
• Experienced at troubleshooting; analytical and problem solving skills
• Multi-tasker who can work to deadlines, attention to details and time management skills
• Excellent telephone communication etiquette and writing skills
• Interested in technology
• Passion for “support type” work
• Willingness to learn, take on new responsibilities and develop a career at Givex
• Experienced in word processing and other MS Office products (Word, Excel, Outlook)
• Basic knowledge of networking
• Documentation and reporting skills
• Multilingualism is an asset (French, Spanish, Portuguese)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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More about this job

Responsibilities

The role involves providing 24/7 customer support via telephone, tickets, and live chat for B2C and B2B gift card clients. Responsibilities include troubleshooting point of sale systems, managing database tasks, and documenting technical knowledge.

Requirements

Candidates should have call center and technical support experience with strong analytical and problem-solving abilities. Proficiency in MS Office, basic networking knowledge, and excellent communication skills are required.

Skills

Customer service
Technical support
Troubleshooting
Analytical skills
Problem solving
Multi-tasking
Time management
Telephone communication
Writing skills
Microsoft Office
Networking
Documentation
Reporting
Point of sale systems

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Technical Support
Gift Card Services
B2C
B2B
Point of Sale
Database
Networking
Troubleshooting
Call Center
MS Office
Word
Excel
Outlook
Documentation
Reporting
Hardware
Software
Transaction Reports
Communication

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