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Eigen Development

Customer Service, Sr Associate - GiveX

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Role & Responsibilities:
Our Customer Services team works in a 24/7 operation environment; main duties is to respond to incoming telephone calls, ticket support and live chat from our Shift4 Gift Card client base. This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to different support areas:

• B2C: Post-sale support; Orders Status, Gift Card usage
• B2B: Setting up Terminal and Point of Sale of Gift Card processing, troubleshooting systems, transaction reports and being the front line of support of any Gift Card Services/ product inquiries/issues
• Systems and monitoring tasks of Givex's databases.
• Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)

• Cross-Team escalations

Required Knowledge, Skills & Abilities
• Call center experience and proven technical support experience is an asset
• Experienced at troubleshooting; analytical and problem solving skills
• Multi-tasker who can work to deadlines, attention to details and time management skills
• Excellent telephone communication etiquette and writing skills
• Interested in technology
• Passion for “support type” work
• Willingness to learn, take on new responsibilities and develop a career at Givex
• Experienced in word processing and other MS Office products (Word, Excel, Outlook)
• Basic knowledge of networking
• Documentation and reporting skills
• Multilingualism is an asset (French, Spanish, Portuguese)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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More about this job

Responsibilities

The role involves providing 24/7 customer support via telephone, tickets, and live chat for B2C and B2B gift card clients. Responsibilities include troubleshooting point of sale systems, managing database tasks, and documenting technical knowledge.

Requirements

Candidates should have call center and technical support experience with strong analytical and problem-solving abilities. Proficiency in MS Office, basic networking knowledge, and excellent communication skills are required.

Skills

Customer service
Technical support
Troubleshooting
Analytical skills
Problem solving
Multi-tasking
Time management
Telephone communication
Writing skills
Microsoft Office
Networking
Documentation
Reporting
Point of sale systems

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Technical Support
Gift Card Services
B2C
B2B
Point of Sale
Database
Networking
Troubleshooting
Call Center
MS Office
Word
Excel
Outlook
Documentation
Reporting
Hardware
Software
Transaction Reports
Communication

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