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Associate, Corporate Banking - FIG
BMO
Toronto, ON · FCP
- Full-time
The Associate, Corporate Banking supports the origination and structuring of corporate lending transactions, and coordinates with other product partners as an integral part of a larger…
Added 2 mins ago
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Temporary Fashion Associate - Reitmans
RCL - Reitmans Canada Ltd/Ltée
Gander, NL
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 2 mins ago
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Part Time Flex Sales Associate
Pandora
Gatineau, QC
- $17 to $21.25 CAD / hour
- Part-time
The Flex Sales associate will be the ultimate Pandora Fan. You will be responsible for delivering a world-class experience, surpassing sales goals, and continually finding innovative ways…
Added 17 mins ago
Directeur(trice) Associé(e), Construction Régionale / Associate Director, Regional Construction
Pure Industrial
Montreal, QC
Assurer l’exécution des projets liés aux baux, la préparation standard des locaux vacants et le soutien à l’équipe de location dans la mise en place des transactions.
Added 46 mins ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Winnipeg, MB
Accompany customers to the cash register and process their transactions;
Added 47 mins ago
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Equipment Finance Associate
RBC
Burlington, ON
- Full-time
The Equipment Finance Associate plays a key national middle office role in mitigating credit, client, reputational and operational risks related to simple and complex leasing processes,…
Added 1 hour ago
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Laline - Seasonal Sales Associate (Seasonal Beauty Advisor) - Markville
Fox Group Canada Inc.
ON · Markham, Ontario
- Part-time
As a Seasonal Beauty Advisor / Seasonal Sales Associate, you will join our team during one of the busiest and most exciting times of the year. Reporting to the Store Manager, you will…
Added 1 hour ago
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Customer Experience Associate
TD
Calgary, AB
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 1 hour ago
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Customer Experience Associate
TD
Calgary, AB
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 1 hour ago
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Personal Banking Associate
TD
AB
- Full-time
…our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.…
Added 1 hour ago
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Customer Experience Associate
TD
New Hamburg, ON
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 1 hour ago
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Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.…
Added 1 hour ago
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Sales Associate
Staples Inc.
Brantford, ON
- Full-time
Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
Added 1 hour ago
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Sales Associate-Print&Services
Staples Canada
Edmonton, AB
- Part-time
Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
Added 1 hour ago
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Sales Associate-Print&Services
Staples Canada
Brockville, ON
- Full-time
Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
Added 1 hour ago
Customer Experience Associate - Devonshire & Springbank
Scotiabank
London, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
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SEASONAL ASSOCIATE-EN
La Vie En Rose
Burlington, ON
- Part-time
Accompany customers to the cash register and process their transactions;
Added 1 hour ago
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Fashion Associate (Part time) - Metral Drive Centre
RCL - Reitmans Canada Ltd/Ltée
Nanaimo, BC
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 1 hour ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Burlington, ON
- Part-time
Accompany customers to the cash register and process their transactions;
Added 1 hour ago
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SEASONAL ASSOCIATE-EN
La Vie En Rose
Fredericton, NB
- Part-time
Accompany customers to the cash register and process their transactions;
Added 1 hour ago
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SALES ASSOCIATE-EN
La Vie En Rose
Burnaby, BC
- Full-time
Accompany customers to the cash register and process their transactions;
Added 1 hour ago
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Fashion Associate (Part time) - Hazeldean mall
RCL - Reitmans Canada Ltd/Ltée
Ottawa, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 1 hour ago
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January 2027 - Corporate Finance Non-CPA - 4 Month Co-op - Montreal
PwC
Montreal, QC
- Full-time
…divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business…
Added 2 hours ago
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Member Experience Associate
Movati
Burlington, ON
- Full-time
Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:
Added 2 hours ago
SC
Sales Associate
Staples Canada
Midland, ON
- Part-time
Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.

Eigen Development

Customer Service, Sr Associate - GiveX

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Role & Responsibilities:
Our Customer Services team works in a 24/7 operation environment; main duties is to respond to incoming telephone calls, ticket support and live chat from our Shift4 Gift Card client base. This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to different support areas:

• B2C: Post-sale support; Orders Status, Gift Card usage
• B2B: Setting up Terminal and Point of Sale of Gift Card processing, troubleshooting systems, transaction reports and being the front line of support of any Gift Card Services/ product inquiries/issues
• Systems and monitoring tasks of Givex's databases.
• Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)

• Cross-Team escalations

Required Knowledge, Skills & Abilities
• Call center experience and proven technical support experience is an asset
• Experienced at troubleshooting; analytical and problem solving skills
• Multi-tasker who can work to deadlines, attention to details and time management skills
• Excellent telephone communication etiquette and writing skills
• Interested in technology
• Passion for “support type” work
• Willingness to learn, take on new responsibilities and develop a career at Givex
• Experienced in word processing and other MS Office products (Word, Excel, Outlook)
• Basic knowledge of networking
• Documentation and reporting skills
• Multilingualism is an asset (French, Spanish, Portuguese)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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More about this job

Responsibilities

The role involves providing 24/7 customer support via telephone, tickets, and live chat for B2C and B2B gift card clients. Responsibilities include troubleshooting point of sale systems, managing database tasks, and documenting technical knowledge.

Requirements

Candidates should have call center and technical support experience with strong analytical and problem-solving abilities. Proficiency in MS Office, basic networking knowledge, and excellent communication skills are required.

Skills

Customer service
Technical support
Troubleshooting
Analytical skills
Problem solving
Multi-tasking
Time management
Telephone communication
Writing skills
Microsoft Office
Networking
Documentation
Reporting
Point of sale systems

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Technical Support
Gift Card Services
B2C
B2B
Point of Sale
Database
Networking
Troubleshooting
Call Center
MS Office
Word
Excel
Outlook
Documentation
Reporting
Hardware
Software
Transaction Reports
Communication

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