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Added 27 mins ago
MF
Ingredient Application Specialist-Contractor(Part-Time)
Maia Farms
Vancouver, BC
- Part-time
- Contract
We are looking for an Ingredient Application Specialist to bring Maia’s products to life in the test kitchen, and turn validated technical functionality into delicious, memorable culinary…
Added 47 mins ago
AC
Spécialiste En Approvisionnement
Aston Carter
Quebec, QC
- $100,000 to $140,000 CAD / year
- Full-time
The Procurement Specialist supports the sourcing, contracting, and supplier management of goods and services required for shipbuilding operations and programs. Working closely with internal…
Added 47 mins ago
PC
Internal Audit Senior Associate
Pwc Canada
Toronto, ON
- Full-time
As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.
Added 1 hour ago
T
3DEXPERIENCE DevOps Specialist
Techso
Montreal, QC
- Full-time
…you enjoy solving complex technical challenges, automating operations, and ensuring the stability and performance of PLM…
Added 1 hour ago
Aviation Infrastructure Program Leader / Design Director
Mott MacDonald
Toronto, ON
…services, coordinating architecture, engineering, airport systems, specialist consultants and contractor partners to achieve safe, efficient and commercially successful outcomes that meet…
Added 1 hour ago
RB
Banking Advisor
Royal Bank of Canada
Hanna, AB
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
SR
Senior IT Administrator
STRIVE Recruitment Inc.
Surrey, BC
- Full-time
STRIVE is a specialist recruitment firm offering proactive recruitment solutions across Technology, Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE…
Added 2 hours ago
GS
Veterinary Route Service Specialist
Gateway Services Inc
Ottawa, ON
- $22 to $26 USD / hour
- Full-time
Veterinary Route Service Specialist – Trusted Journey
Added 2 hours ago
TI
Application Support Specialist
Tolko Industries
Vernon, BC
- Full-time
Our Application Support Specialist thrives in dynamic environments, always seeking new challenges and growth opportunities. With a passionate focus on both people and operational…
Added 2 hours ago
TI
Application Support Specialist
Tolko Industries
Vernon, BC
- Full-time
Our Application Support Specialist thrives in dynamic environments, always seeking new challenges and growth opportunities. With a passionate focus on both people and operational…
Added 3 hours ago
A
Learning & Development Specialist
Aplin
AB · Edmonton, AB
- Contract
Our client is seeking a proactive and detail-oriented Learning & Development Specialist to join their team for a 6-month contract.
Added 3 hours ago
RB
Banking Advisor Intern
Royal Bank of Canada
Brantford, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 3 hours ago
RB
Client Advisor Intern
Royal Bank of Canada
Guelph/Eramosa, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 3 hours ago
RB
Client Advisor
Royal Bank of Canada
North Perth, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 3 hours ago
RB
Client Advisor
Royal Bank of Canada
London, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 3 hours ago
I
Spécialiste en assurance qualité / Quality Assurance Specialist
InnovX
Canada
- Full-time
Aperçu sur l’entreprise : InnovX, un groupe de service-conseil basé sur l’expérience client, cherche à agrandir son équipe. En tant que membre à part entière de la famille InnovX, nous…
Added 3 hours ago
AS
CCaaS Platform Specialist
Apex Systems
Toronto, ON
- $71 to $80 USD / hour
- Contract
…reliability, and user experience, supporting both day-to-day operations and strategic initiatives within the contact center…
Added 4 hours ago
TF
Packaging Training Specialist
Thermo Fisher Scientific
Mississauga, ON
- Full-time
…Aggregation) and associated equipment. Strong background in packaging operations. Excellent knowledge of Good Manufacturing Practices (GMP). Excellent knowledge of GMP documentation…
Added 4 hours ago
CC
Transportation Specialist
Canadian Cancer Society
St. John's, NL · Halifax, NS · Toronto, ON · Montreal, QC
- Full-time
…reaching their cancer-related appointments. As a Transportation Specialist, you bring expertise in working with a diverse population from a contact center environment. Your background in…
Added 4 hours ago
AC
IT Auditor
Aston Carter
Toronto, ON
- $65 to $80 CAD / hour
- Contract
…professional development, including training support for IT Specialist Accreditation. Work hours can be flexible, with opportunities for part-time schedules around 20 hours per week. You…
Added 4 hours ago
H
Director of Operations - Distribution Centre Leader – Continuous Improvement (Six Sigma Black Belt / Green Belt -Food )
Hays
Toronto, ON
- $135,000 to $165,000 CAD / year
- Full-time
Our client is a well-established Distributor in the Food -Beverage CPG industry and have an existing job open for Director of Operations / Distribution Centre Leader / Continuous…
Added 4 hours ago
CH
Talent Acquisition Specialist - Ontario
CBI Home Health
Hamilton, ON · Toronto, ON · Waterloo, ON
- Full-time
Reporting to the Talent Acquisition Manager, the Talent Acquisition Specialist will lead full life cycle recruitment efforts for our Home Health operations nationally. In this role, you…
Added 4 hours ago
D
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 4 hours ago
IC
Digital Completions Specialist
Imperium Completions Inc.
AB · Alberta, Canada
- Contract
Multi-Disciplinary QA Alignment. Work with engineering, construction, commissioning, operations, and quality teams to align inspection, test and quality requirements across disciplines.…
Added 4 hours ago
PI
Information Technology Infrastructure Specialist
PeopleToGo Inc.
Calgary, AB
- $27 to $30 CAD / hour
- Contract
Our client is seeking a highly skilled IT Infrastructure Specialist/Generalist to join their IT team on a short-term basis, with potential for extension. This role requires a strong…

Eigen Development

Pre-Launch Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 16, 2026

Original job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Standardized Business Title: Pre-Launch Specialist
Division: Operations

The Pre-Launch Specialist manages the merchant onboarding process from contract signing through installation, before handing accounts off to the Post-Launch team. This role involves data gathering, configuration, technical programming, and client engagement to ensure a seamless onboarding experience. The Pre-Launch Specialist also serves as a subject matter expert, escalation point, and contributor to team knowledge, providing white-glove service while delivering exceptional technical and project management support.

Responsibilities
-Serve as a Subject Matter Expert (SME) and knowledge content contributor for the Pre-Launch team.

-Act as a team lead and escalation point for internal teams.

-Build rapport with merchants, gather detailed information, and align POS configurations and reporting with merchant needs.

-Independently manage the complete lifecycle of merchant onboarding, including data gathering, configuration, and installation coordination.

-Program merchant menus, configure online ordering, and ensure marketplace integrations and equipment orders are correct.

-Train merchants on the use of Shift4 products and services.

-Provide white-glove service, ensuring exceptional merchant satisfaction.

-Maintain consistent communication across channels (email, phone, chat, ticketing).

-Research and problem-solve to assess feasibility of requested features and develop creative solutions.

-Document client interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com.

-Acquire and maintain knowledge of the merchant processing industry and Shift4’s products and services.

-Participate in special projects as assigned by leadership.

Qualifications
-High school diploma or equivalent required.

-Technical skills: hardware platforms, configuration methods, hardware deployment, and logistics.

-Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus.

-Excellent listening, written, and verbal communication skills.

-Strong attention to detail with the ability to self-manage and use critical thinking.

-Proven problem-solving and conflict-resolution skills, with the ability to de-escalate situations quickly.

-Friendly, enthusiastic, and professional demeanor.

-Ability to lead and contribute in a fast-paced, team environment.

-Highly motivated and dedicated to customer service excellence.

-Bilingual (English/Spanish) is a plus, but not required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply About employer

More about this job

Responsibilities

Manage merchant onboarding from contract signing through installation, including information gathering, POS configuration, menu programming, online ordering, equipment coordination, and training. Provide expert support and escalation handling, maintain accurate records, communicate with merchants across channels, and deliver a high-quality onboarding experience.

Requirements

A high school diploma or equivalent is required, along with technical knowledge of hardware platforms, configuration, deployment, and logistics. Candidates should have strong communication, organization, problem-solving, and customer service skills, plus proficiency with Excel, Microsoft Suite, and Google Suite; Monday.com experience and English-Spanish bilingual ability are advantages.

Skills

Merchant Onboarding
Project Management
POS Configuration
Menu Programming
Online Ordering Configuration
Marketplace Integrations
Hardware Deployment
Technical Troubleshooting
Customer Service
Merchant Training
Communication
Problem-Solving
Conflict Resolution
Excel
Microsoft Suite
Google Suite

Visa sponsorship

Not detected in the job text

Keywords

Merchant Onboarding
Payment Processing
POS Configuration
Menu Programming
Online Ordering
Marketplace Integrations
Hardware Platforms
Hardware Deployment
Equipment Logistics
Installation Coordination
Merchant Training
Customer Service
White-Glove Service
Project Management
Subject Matter Expertise
Escalation Management
Excel
Microsoft Suite
Google Suite
Monday.com
Data Gathering
Configuration
Technical Support
Problem-Solving
Conflict Resolution
Knowledge Content
Merchant Processing Industry

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