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Added 3 mins ago
Trade Support Specialist
Questrade Financial Group
Toronto, ON
The Trade Support Specialist is a high-tier subject matter expert dedicated to achieving First Contact Resolution (FCR) for specialized trade-related inquiries. By adopting the "You touch…
Added 3 mins ago
AP
Spécialiste thérapeutique en oncologie (Ventes), Ouest et nord de Montréal
Astellas Pharma
Montreal, QC
- $100,000 to $140,000 CAD / year
- Full-time
…gérant un environnement complexe, scientifique, clinique et client, ainsi qu’en naviguant et en comprenant la structure de réseau complexe et les interdépendances des agences, centres,…
Added 17 mins ago
Architecte de solutions SAP Sécurité et GRC / SAP Security & GRC Solution Architect
Syntax
Thornhill, ON
…hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a…
Added 17 mins ago
R
Client Advisor
RBC
Prince Albert, SK
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 31 mins ago
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Mortgage Specialist
BMO
Port Coquitlam, BC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 31 mins ago
B
Mortgage Specialist
BMO
Whitehorse, YT
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 33 mins ago
A
Learning & Development Specialist
Aplin
AB · Edmonton, AB
- Contract
Our client is seeking a proactive and detail-oriented Learning & Development Specialist to join their team for a 6-month contract.
Added 47 mins ago
RB
Client Care Advisor
Royal Bank of Canada
Hamilton, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 47 mins ago
RB
Client Advisor
Royal Bank of Canada
Wainwright, AB
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 47 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
Guelph/Eramosa, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 47 mins ago
RB
RBC Mortgage Specialist - Québec
Royal Bank of Canada
Montreal, QC
- Full-time
…within the community and realtors’ offices. Further, you build client loyalty through your keen desire to provide exceptional and personalized service, while your proven motivation and…
Added 47 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
Kawartha Lakes, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 47 mins ago
RB
Client Advisor intern
Royal Bank of Canada
Hamilton, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 47 mins ago
RB
Client Advisor
Royal Bank of Canada
North Perth, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 47 mins ago
RB
Client Advisor
Royal Bank of Canada
London, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 47 mins ago
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Sr. Manager
Visa
Toronto, ON
- Full-time
The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational…
Added 50 mins ago
DC
Technical Specialist Fire & Life Safety
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Fire and Life Safety, develops, implements, delivers, enforces and monitors Client-Partner fire and life protection programs. The incumbent acts as a technical…
Added 50 mins ago
AS
CCaaS Platform Specialist
Apex Systems
Toronto, ON
- $71 to $80 USD / hour
- Contract
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation,…
Added 50 mins ago
S+
Electrical BIM Project Lead
Smith + Andersen
Calgary, AB
- Full-time
Added 50 mins ago
MF
Regional Administrative Specialist
MD Financial Management | Gestion financière MD
Toronto, ON
- Full-time
Play an important role in booking and preparing files for client meetings, responding to time-sensitive requests from Advisors during client meetings, preparing correspondence and ensuring…
Added 50 mins ago
DC
Specialist, Business Intelligence
Defence Construction Canada
Ottawa, ON
- Full-time
The Specialist, Business Intelligence, develops, sustains, and improves the Project and Program Management service line’s business intelligence (BI) activities, establishing policies,…
Added 59 mins ago
Environmental Monitor
Connexa Group
Vancouver, BC
…offering integrated geomatics, environmental and land use planning services. We believe the most valuable asset an organization has is its people. Our team members are dynamic, energetic,…
Added 59 mins ago
Environmental Monitor
Connexa Group
Edmonton, AB
…offering integrated geomatics, environmental and land use planning services. We believe the most valuable asset an organization has is its people. Our team members are dynamic, energetic,…
Added 59 mins ago
R
Client Advisor
RBC
North Perth, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 59 mins ago
R
Client Advisor Intern
RBC
Guelph/Eramosa, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…

Eigen Development

Pre-Launch Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 16, 2026

Original job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Standardized Business Title: Pre-Launch Specialist
Division: Operations

The Pre-Launch Specialist manages the merchant onboarding process from contract signing through installation, before handing accounts off to the Post-Launch team. This role involves data gathering, configuration, technical programming, and client engagement to ensure a seamless onboarding experience. The Pre-Launch Specialist also serves as a subject matter expert, escalation point, and contributor to team knowledge, providing white-glove service while delivering exceptional technical and project management support.

Responsibilities
-Serve as a Subject Matter Expert (SME) and knowledge content contributor for the Pre-Launch team.

-Act as a team lead and escalation point for internal teams.

-Build rapport with merchants, gather detailed information, and align POS configurations and reporting with merchant needs.

-Independently manage the complete lifecycle of merchant onboarding, including data gathering, configuration, and installation coordination.

-Program merchant menus, configure online ordering, and ensure marketplace integrations and equipment orders are correct.

-Train merchants on the use of Shift4 products and services.

-Provide white-glove service, ensuring exceptional merchant satisfaction.

-Maintain consistent communication across channels (email, phone, chat, ticketing).

-Research and problem-solve to assess feasibility of requested features and develop creative solutions.

-Document client interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com.

-Acquire and maintain knowledge of the merchant processing industry and Shift4’s products and services.

-Participate in special projects as assigned by leadership.

Qualifications
-High school diploma or equivalent required.

-Technical skills: hardware platforms, configuration methods, hardware deployment, and logistics.

-Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus.

-Excellent listening, written, and verbal communication skills.

-Strong attention to detail with the ability to self-manage and use critical thinking.

-Proven problem-solving and conflict-resolution skills, with the ability to de-escalate situations quickly.

-Friendly, enthusiastic, and professional demeanor.

-Ability to lead and contribute in a fast-paced, team environment.

-Highly motivated and dedicated to customer service excellence.

-Bilingual (English/Spanish) is a plus, but not required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply About employer

More about this job

Responsibilities

Manage merchant onboarding from contract signing through installation, including information gathering, POS configuration, menu programming, online ordering, equipment coordination, and training. Provide expert support and escalation handling, maintain accurate records, communicate with merchants across channels, and deliver a high-quality onboarding experience.

Requirements

A high school diploma or equivalent is required, along with technical knowledge of hardware platforms, configuration, deployment, and logistics. Candidates should have strong communication, organization, problem-solving, and customer service skills, plus proficiency with Excel, Microsoft Suite, and Google Suite; Monday.com experience and English-Spanish bilingual ability are advantages.

Skills

Merchant Onboarding
Project Management
POS Configuration
Menu Programming
Online Ordering Configuration
Marketplace Integrations
Hardware Deployment
Technical Troubleshooting
Customer Service
Merchant Training
Communication
Problem-Solving
Conflict Resolution
Excel
Microsoft Suite
Google Suite

Visa sponsorship

Not detected in the job text

Keywords

Merchant Onboarding
Payment Processing
POS Configuration
Menu Programming
Online Ordering
Marketplace Integrations
Hardware Platforms
Hardware Deployment
Equipment Logistics
Installation Coordination
Merchant Training
Customer Service
White-Glove Service
Project Management
Subject Matter Expertise
Escalation Management
Excel
Microsoft Suite
Google Suite
Monday.com
Data Gathering
Configuration
Technical Support
Problem-Solving
Conflict Resolution
Knowledge Content
Merchant Processing Industry

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